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Insurance Technology Featured Articles

Astoria Company Lead Generation Platform Gets Update

So often the news in the contact center solutions sector has to do with the inbound side of things. Part of this obviously is due to the priority now being placed by C-levels around the world on improving the customer experience so as to not just retain existing customers and encourage inquirers to become new ones, but also to take advantage of the interactions to upsell. However, this does not mean there is a lack of innovation in the outbound side of things as well. [ Read More ]
07/02/2015

UK Health Insurer Vitality Attacked Over Facebook App Use

With wearable technology literally and figuratively changing the face of healthcare insurance as data collected and shared can and will have an impact on rates, a cautionary tale has reared its head in England that is of note. As none other than the BCC documented recently on its website's technology page, U.K.-based health insurer Vitality (former known as PruHealth) has privacy advocates in the U.K. up in arms because of what they believe is a misleading email. [ Read More ]
07/02/2015

SAP SE Launches Cost and Revenue Allocation for Financial Products Application

SAP SE, a company most known for its work with databases, is getting into the financial market in a significant way with the release of its Cost and Revenue Allocation for Financial Products application. The new release will leverage SAP HANA to give executives proper access to financial information and corporate data. [ Read More ]
06/24/2015

AutoClaim Mobile App Acquired by ABT Mining Company to Speed Claims Processing

Mobile app gives drivers tools to gather critical claims information right after an accident to speed processing. [ Read More ]
06/23/2015

Featured Resources

Whitepaper: Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important.

Product Demo: Interaction Process Automation (IPA)
Watch how seamlessy an insurance claim is processed for a customer.

Product Brochure: Interactive Intelligence Solutions for Insurance
Insurance has become an increasingly competitive environment where barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn…and be a leader by consistently exceeding customer expectations.

Customer Case Study: New York Central Mutual
Customer service is a key business differentiator for New York Central Mutual (NYCM) – not only delivering exceptional service to its 500,000 policyholders, but maintaining NYCM's reputation among the 1,000 independent insurance agents statewide who sell the company's property and casualty insurance products.

Whitepaper: Insurance Contact Centers in the Cloud
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance a gents and advisors rely on contact centers to tap into expertise and handle business and technical issues

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