Unify communications, content, and business processes with a single all-in-one solution.

Insurance Technology Featured Articles

Mitchell Enhances WorkCenter Solution with New Dispatch Tools

Mitchell, a company serving Property & Casualty (P&C) claims and Collision Repair industries with its technology, connectivity and information solutions, has announced that it has included new enhancements to the Dispatch module of the WorkCenter claims management solution. [ Read More ]
07/22/2014

Oscar Gives Millenials the Healthcare They Want

The "young invincibles" of the millennial generation may finally be courted by the healthcare industry, thanks in part to the health insurance provider Oscar. [ Read More ]
07/17/2014

High Satisfaction Levels - a Fillip for Claims Insurers

Auto Insurance companies in Canada that process claims can take heart in the fact that customers are significantly more satisfied with their work in 2014 than in the previous year. The J.D. Power's 2014 Canadian Auto Claims satisfaction study report reveals that insurers have made greater efforts to process claims faster, and this has had a positive impact on satisfaction. [ Read More ]
07/16/2014

SAP Survey Reveals Insurers Want ICT Infrastructure for Speed and Agility

The insurance industry worldwide, like so many other verticals, is in the midst of disruptive changes that are rapidly transforming the ways in which insurers package and sell products and services, and how they engage customers throughout the claims life cycle. In fact, all insurance lines of business are hotly contested, putting a (pardon the pun) "premium" on product innovation, delivery and enhancing the customer experience. [ Read More ]
07/15/2014

Featured Resources

Whitepaper: Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important.

Product Demo: Interaction Process Automation (IPA)
Watch how seamlessy an insurance claim is processed for a customer.

Product Brochure: Interactive Intelligence Solutions for Insurance
Insurance has become an increasingly competitive environment where barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn…and be a leader by consistently exceeding customer expectations.

Customer Case Study: New York Central Mutual
Customer service is a key business differentiator for New York Central Mutual (NYCM) – not only delivering exceptional service to its 500,000 policyholders, but maintaining NYCM's reputation among the 1,000 independent insurance agents statewide who sell the company's property and casualty insurance products.

Whitepaper: Insurance Contact Centers in the Cloud
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance a gents and advisors rely on contact centers to tap into expertise and handle business and technical issues

FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!