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Insurance Technology Featured Articles

Trinity Health Implements athenaOne to Improve Operational Performance and Increase Value to Patients

Trinity Health, a multi-institutional Catholic healthcare delivery system, has entered a partnership with athenahealth, a provider of cloud-based healthcare services, to deploy the athenaOne solution into some of Trinity Health's physician network offices. This solution will effectively help the organization boost revenue, gain valuable insights, streamline patient interactions and reduce administrative work. [ Read More ]
04/16/2015

Infosys: Insurance Must Take Customer-Centric Approach to Technology

A new survey by Infosys has found that insurance companies need to pay more attention to the customer experience as they improve their digital strategies. [ Read More ]
04/15/2015

GetInsured Launches Lean State-based Marketplace Model

One of the biggest changes in U.S. governmental policy as of the last decade is in the passing of the Affordable Care Act. Also known as Obamacare, ACA makes state-based health coverage mandatory for many U.S. citizens, and it allows states to either run their health exchanges through the federal government or through their own marketplaces. [ Read More ]
04/14/2015

National Storm Damage Center Signs Agreement with Global Risk Management Solutions

The National Storm Damage Center (NSDC) has signed a noteworthy agreement with Global Risk Management Solutions (GRMS), a leading provider of vendor screening solutions. [ Read More ]
04/10/2015

Featured Resources

Whitepaper: Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important.

Product Demo: Interaction Process Automation (IPA)
Watch how seamlessy an insurance claim is processed for a customer.

Product Brochure: Interactive Intelligence Solutions for Insurance
Insurance has become an increasingly competitive environment where barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn…and be a leader by consistently exceeding customer expectations.

Customer Case Study: New York Central Mutual
Customer service is a key business differentiator for New York Central Mutual (NYCM) – not only delivering exceptional service to its 500,000 policyholders, but maintaining NYCM's reputation among the 1,000 independent insurance agents statewide who sell the company's property and casualty insurance products.

Whitepaper: Insurance Contact Centers in the Cloud
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance a gents and advisors rely on contact centers to tap into expertise and handle business and technical issues

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