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Insurance Technology Featured Articles

Insurers Need to Go Beyond Multi-Channel to Omni-Channel Customer Interactions

Insurers are customer interaction intensive and need an omni-channel approach to maximize those experiences. [ Read More ]
04/23/2014

Agent Link Unveils New Website with Enhanced Features

Agent Link, a marketing and public relations firm serving insurance marketers and insurance agents, recently introduced its new website, which went live at the end of March. The website uses the latest mobile-friendly technology, which is considered a must for the insurance industry today. [ Read More ]
04/22/2014

The Hartford, IBM Enter into Technology Services Agreement

The Hartford, a major player in property and casualty insurance, group benefits and mutual funds, entered into technology services agreement with IBM to implement a new service model that includes a private cloud infrastructure. [ Read More ]
04/21/2014

Novatel Wireless, Chipin BV Team to Offer Usage Based Insurance Solutions to European Markets

Intelligent wireless solutions specialist Novatel Wireless, Inc. and Chipin B.V., a provider of innovative solutions for insurance and fleet management based on dynamic pricing, have teamed up to offer MT 3060 and N4A Device Manager to support Usage Based Insurance (UBI) programs in the Benelux Region. [ Read More ]
04/16/2014

Featured Resources

Whitepaper: Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important.

Product Demo: Interaction Process Automation (IPA)
Watch how seamlessy an insurance claim is processed for a customer.

Product Brochure: Interactive Intelligence Solutions for Insurance
Insurance has become an increasingly competitive environment where barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn…and be a leader by consistently exceeding customer expectations.

Customer Case Study: New York Central Mutual
Customer service is a key business differentiator for New York Central Mutual (NYCM) – not only delivering exceptional service to its 500,000 policyholders, but maintaining NYCM's reputation among the 1,000 independent insurance agents statewide who sell the company's property and casualty insurance products.

Whitepaper: Insurance Contact Centers in the Cloud
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance a gents and advisors rely on contact centers to tap into expertise and handle business and technical issues

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