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Insurance Technology Featured Articles

American National Insurance Company Selects iPipeline Solution

iPipeline, a company that offers on-demand marketing, selling, and processing solutions, recently announced that its AFFIRM for Annuities solution has been selected by American National Insurance Company, a provider of life and annuities products, to automate the advisor selling process. By supporting the customized workflows and streamlining the order-entry process, the solution allows financial institutions to meet their requirements for FINRA, SEC and state compliance. [ Read More ]
08/26/2014

Maryland Health Care Website to be Rebuilt

The rollout of the Affordable Care Act last year, known more widely as Obamacare, was driven, in part, by the accompanying website, Healthcare.gov. The national site ran into major technical problems from its inception, and the state exchange sites that worked alongside it were often no better. Many crashed because of server load malfunctions, and they ended up providing users with poor overall experiences that ultimately hindered, more than helped, their access to proper healthcare. [ Read More ]
08/21/2014

Summer Camp: A Paying Gig for Young App Testers

For most people, the thought of summer camp involves nature trails, canoeing, and for those of us raised on summer camp movies, payback delivered to the snooty camp across the lake or even burgeoning romance. But one summer camp actually puts young people's imaginations to work by testing apps and the like, and even going so far as to pay said young people for the time and effort involved. [ Read More ]
08/18/2014

Cyber Risk Insurance - Bridging the Gap between Insurance Providers and Companies Insured

The hottest topic in the insurance world today is "cyber risk insurance", or coverage for the response to and fallout from cyber crime and breaches. As Reuters recently highlighted, the cyber insurance market is set to double in 2014 over 2013 - heady times indeed for a traditionally slow-growth industry in search of new markets. [ Read More ]
08/14/2014

Featured Resources

Whitepaper: Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important.

Product Demo: Interaction Process Automation (IPA)
Watch how seamlessy an insurance claim is processed for a customer.

Product Brochure: Interactive Intelligence Solutions for Insurance
Insurance has become an increasingly competitive environment where barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn…and be a leader by consistently exceeding customer expectations.

Customer Case Study: New York Central Mutual
Customer service is a key business differentiator for New York Central Mutual (NYCM) – not only delivering exceptional service to its 500,000 policyholders, but maintaining NYCM's reputation among the 1,000 independent insurance agents statewide who sell the company's property and casualty insurance products.

Whitepaper: Insurance Contact Centers in the Cloud
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance a gents and advisors rely on contact centers to tap into expertise and handle business and technical issues

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