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Insurance Technology Featured Articles

Accenture Adds SmartVideo Technology to its Life and Annuity Software

We keep hearing that B2B and B2C video interactions are going mainstream as critical tools for improving customer experiences. The problem is this has been a mantra for years. Next year always seems like the year the market will finally take off. [ Read More ]
03/23/2015

Marchex Institute's Mobile Advertising Study Finds Challenges, Advantages for Insurers

Mobile advertising in many ways is still a new tool for businesses. In much the same way that online advertising was met with skepticism when it first came on the scene, so too has mobile advertising-though perhaps not to the same extent. However, a new study from the Marchex Institute suggests that there are some major advantages to be had for mobile advertisers dealing in financial services and insurance. At the same time, there are also some key challenges to face in the field, and astute fir… [ Read More ]
03/23/2015

Avoka Selected by ANV to Improve Customer Journeys and Expand Global Insurance Business

There have been a seemingly unending number of reports and executive speeches about how the insurance industry needs to automate its business processes or risk the consequences of losing customers. This need to automate runs the gamut of the customer journey. In short, it covers how best to handle inbound customer inquiries and outbound marketing initiatives in an omnichannel world. It also involves the transformation of back office systems and the ability to share information and use sophistica… [ Read More ]
03/16/2015

NTT Medical Center Tokyo and UBIC Using AI to Lower In-hospital Injury

NTT Medical Center Tokyo and UBIC have come together to conduct a joint research on an artificial intelligence based system to mitigate patients' risk of falling in hospital settings. [ Read More ]
03/16/2015

Featured Resources

Whitepaper: Enabling Collaboration in Insurance: The Role of Communications, Content, and Processes
Collaboration — working together for a common goal — is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important.

Product Demo: Interaction Process Automation (IPA)
Watch how seamlessy an insurance claim is processed for a customer.

Product Brochure: Interactive Intelligence Solutions for Insurance
Insurance has become an increasingly competitive environment where barriers to entry and switching costs are low. Carriers face constant pressure to attract new customers and reduce churn…and be a leader by consistently exceeding customer expectations.

Customer Case Study: New York Central Mutual
Customer service is a key business differentiator for New York Central Mutual (NYCM) – not only delivering exceptional service to its 500,000 policyholders, but maintaining NYCM's reputation among the 1,000 independent insurance agents statewide who sell the company's property and casualty insurance products.

Whitepaper: Insurance Contact Centers in the Cloud
Contact centers have long played a vital role in the insurance industry. Prospects and customers use them to get product information and quotes and then submit applications. Insurance a gents and advisors rely on contact centers to tap into expertise and handle business and technical issues

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