Security is an industry in flux. While in many cases the core activities and tools haven't changed - CCTV for monitoring and alarms for perimeter protection, for instance - technology has evolved rapidly, creating new possibilities for securing businesses and their assets against theft, fire and other risks. Machine to machine (M2M) communications in particular has enabled a step change in functionality in three security applications: alarm systems, CCTV and asset tracking. This paper is specifically aimed at manufacturers and distributors of security equipment, but will also be relevant for enterprises with significant or specific in-house security needs.

In this IDC White Paper, we discuss some of the key trends taking place in the enterprise mobility landscape today, such as consumerization of IT, the mobile application explosion, and cloud computing. We then explore how these paradigm shifts create opportunity while also driving the need for new technology solutions. Next we take a look at how SAP's mobile enterprise solutions map to these requirements and learn how various customers across the mobility ecosystem are leveraging SAP's mobile technology to meet their business objectives. Finally, we wrap up with essential guidance to help end users and partners develop a strategic plan.

We are living in a world that only 20 years ago was the realm of science fiction. Devices once just barely imaginable have become common consumer items, carried casually in pockets and purses, with constantly growing capabilities. Our smartphones are becoming extensions of ourselves. With a world of content at our fingertips, we embed ourselves in a near constant stream of "conversations" and rich media including images, audio, video and voice.

A typical executive will store her business group's budget, product road map, customer database, and dozens of presentations, Word docs, and spreadsheets on her mobile phone, tablet, or laptop. Accessing, sharing, and updating her mobile work content is status quo. That's how she and her peers stay productive. What she probably doesn't realize is that the business content she's taking into airports, client sites, doctor offices, restaurants, and home is a ticking time bomb.

Avaya is a global leader in enterprise communications systems. The company provides Unified Communications, Contact Centers, Data solutions and related services directly and through its Channel partners to leading businesses and organizations around the world.

Through partnerships, Avaya has teamed up with other leading providers of core switching equipment including Force10 Networks. These convergence of technologies fuse Avaya's market-leading VoIP technology with Force10 high performance switches/routers.

7 Tips for Building the Contact Center of the Future. As consumers rapidly embrace the web and mobile devices for fast answers to questions, is the contact center finally on its way out?

When your website does a poor job of resolving customer service issues, the escalation costs that ensue are truly astounding. Our latest report, based on published data from Forrester Research, gives you an eye opening look into these runaway costs and how you can stop them.

Aberdeen Group’s recent research on Next-Generation Customer Experience Management highlights the recent trend in the customer-company relations and the challenges companies face with their customer experience management (CEM) efforts across multiple channels. The results of this research will be included in this soon-to-be-released whitepaper.

Some of the findings and insights that will be included in the upcoming whitepaper are:

• The primary reasons companies struggle in adopting a data-driven approach to manage their customer interactions
• How companies are adaptating to the new dynamics of the "customer era."
• The performance gains Best-in-Class organizations realize as a result of their ability to convert data into actionable insights

Out-of-band access to distributed IT equipment has been crucial for enterprise customers to eliminate the need for onsite remote IT staff to handle outages. Not only does this save travel costs, but out-of-band access also reduces recovery time in the event of unplanned outages to ensure remote site productivity.

Traditionally, out-of-band access to remote sites during unplanned network outages has been accomplished using analog modem connections. This solution is secure, robust and still widely deployed throughout the world. As technology changes, the overhead for maintaining analog modem banks at a central location has become an issue for IT management. In addition, most modern laptops lack internal modems to allow for IT staff on the road or working from home to connect easily to remote sites. The cost of provisioning analog lines at both host and remote locations has increased in part due to the advent of VOIP technologies. This also creates a paradigm where remote sites rely on core switching to provide VoIP analog line access. These same core switches are the gateway for VoIP analog lines which rules out analog modem connectivity during an outage.

Managed Service Providers (MSPs) offer an array of service offerings to their customers that include: monitoring, management, control, security, and the maintenance of their customer’s network, applications, and operating environments that are located in either hosted, co-location or remote customer sites.

As the customers’ demand for additional and unique industry-specific services, high availability, superior performance, services to geographically distributed networks and multiple remote locations grows, MSPs must be ready to meet the challenges and provide solutions to their customers in a timely, cost-effective manner.

There will be a number of complex challenges for MSPs to deliver these extensive services in such a competitive environment, while simultaneously expanding their current service offerings and positioning them as a complete solution to their customers.