Rebecca Herold discusses fax over IP in the healthcare industry.

Erik Enderson speaks from OpenText about Enterprise Fax over IP.

Listen, learn, connect, influence? Check. So what's the final step in ACCENT Marketing Services’ Continuous Engagement Improvement Process? Optimize. Now that you have already completed the first four steps of ACCENT's customer engagement process, it's time for the fifth step of optimizing, or uncovering hidden insights about your customer, brand and products to ensure that the next interaction is personal and more intelligent than the last. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss what it means to optimize and why this step is critical for successful customer engagement strategies.

Join Greg Berlocher in learning how Virtutone Networks' unified VoIP products and services provide a complete UC solution for its small business customer base by building on the company's extensive knowledge and expertise in the IP communications industry.

Boasting a team of telephony solution developers committed to delivering proven, cost-effective voice solutions, development tools and services, Inventive Labs is a proven leader of .NET telephony application software, providing voice solutions since 1999. Our discussion today will highlight Inventive Labs and its solutions in relation to the .NET framework.

When it comes to your brand, you might feel fully confident that you listen to your customers well and can adequately meet their needs. But just how influential are you? According to ACCENT Marketing Services, the fourth step of the company's Continuous Engagement Improvement Process is to influence - a step that is oftentimes overlooked. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss what it means to influence and why brands oftentimes fail when it comes to this step.

If you've already taken the time to listen to your customers pain points and learn about their wishes, you are already two steps ahead of the game. But now, according to ACCENT Marketing Services, is the time to connect, the third step of ACCENT Marketing Services' Continuous Engagement Improvement Process. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss what it means to connect and what brands can immediately do to improve how they connect with their customers.

For those of you that have taken the time to figure out if your customers are really happy and what their pain points are, congratulations. But now, it is important to employ the second step of ACCENT Marketing Services' Continuous Engagement Improvement Process - learn. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss what it means to learn and how this differs from the first step of listening.

When ACCENT Marketing Services, a performance marketing company for brands that are passionate about keeping and growing customers, spearheaded its Continuous Engagement Improvement Process, the goal was simple - transform customer service touch points into powerful relationship and brand-building tools. Recently, Tim Searcy, chief executive officer of ACCENT, sat down with TMCnet to discuss the first stage of the improvement process, listen.

What is customer engagement and how important has it become? Recently, Tim Searcy, chief executive officer of ACCENT Marketing Services - a performance marketing company for brands that are passionate about keeping and growing customers - sat down with TMCnet to explore these very questions. In addition to shedding light on why ACCENT was founded, Searcy dives into why ACCENT created its Continuous Engagement Improvement Process to promote customer engagement.