Learn how to better manage an effective and efficient call center with a predictive dialer/call center solution from MDLsolutions.

Many mid-sized companies find themselves sacrificing either affordability or ease-of-use when selecting call center solutions. MDLsolutions has developed a software-based solution that is affordable, scalable and easy to install and maintain. The solution/predictive dialer is also feature-rich and comes with U.S.-based support.

Download this supplement to learn how MDLsolutions can get you on your way to a more productive call center.

Hospitals need to be able to rapidly get new sub-acute facilities on-line with minimal hassle. This is the idea behind Alcatel-Lucent's Clinic-in-a-Box solution

Healthcare IT departments are stretched to the limit. New regulations, applications, devices and a highly demanding clientele make it hard for healthcare IT departments to prioritize existing projects, achieve long term executive objectives and take time to listen to their user community – there’s just too much work to do and not enough time to do it.
Alcatel-Lucent’s Rapid Business Assessment (RBA) is a process that helps healthcare IT departments collect feedback from end users, prioritize their needs, align those needs with corporate objectives and build a multi-year technology roadmap to address them.

This white paper examines the following topics:
- The value proposition of LTE as a means to support next-generation train-to-wayside communications (TWC) for urban train operations
- The challenges involved in adopting LTE technology
- How the Alcatel-Lucent LTE-based TWC solution meets the requirements for next-generation TWC
- Strategies for overcoming the challenges involved in adopting LTE

Network Transformation with IP/MPLS
Main line and urban railway operators rely heavily on their communications networks to operate safely and efficiently. These railway operators have traditionally deployed separate networks to support different applications using Synchronous Digital Hierarchy/ Synchronous Optical Network (SDH/SONET)-based time division multiplexing (TDM) network technologies. Alcatel-Lucent delivers a converged IP/Multiprotocol Label Switching (MPLS)-based communications network for railway operators using next-generation products and advanced management tools.

Virtual machine mobility management in an application fluent data center network.
This paper presents an overview of the Alcatel-Lucent VMware solution. It outlines the key features of the solution and the benefits it provides to enterprise data center operators. And it describes how the solution streamlines physical and virtual network management and maintenance by enabling more effective virtual machine location, motion, synchronization and tracking.

Scheduling with the Virtual Observer Community Workforce Management is one of the most powerful and competitively distinctive features within the product. Like all processes within the Virtual Observer Community solution, the scheduling pipeline is wizard driven.

A constellation of business requirements
places new demands on IT professionals.
The rapid speed with which
the corporate operating environment
moves has been well documented.
Messaging middleware has transformed
the way applications communicate and
exchange information. Application integration
has brought about significant
advantages; however it has also brought
about a need to track intangible, transient
digital assets – business transactions.
As the IT complexity grows, compliance
and integration needs have also
evolved. These combined IT and business
forces increase the need for tracking
exchange between IT services and
their corresponding business services.
Most professionals who support critical
business applications have dealt with
the problematic consequences of performance
degradation or messages that
have not made it to their destination.
These problems are difficult to resolve
and take countless hours to determine
the root-cause.
The purpose of this tutorial is to
describe the IT challenges that have
resulted from the rapid pace of change
to business operations, describe the construct
of transactions, and discuss the
potential problems that occur and how
their impact may be minimized or
avoided altogether by tracking transactions.
Transaction tracking is a vital
part of an overall transaction management
solution, which also includes deep
monitoring of messaging environments
and sub-systems.

Since IBM released two versions of WebSphere MQ in close proximity to each other, it is important
to understand how to best utilize the benefits of both versions and how to get them to work
together with previous versions. This white paper will give you a better understanding of how to get
them to all get along.
In the Overview white paper, we discussed the key highlights of multiple version support for
WebSphere MQ 7.1 and 7.5. In this paper, we are going to go into more detail.
Let’s review the meaning of coexistence multiple installatioon. The key component is that you can
install multiple versions of WebSphere MQ on the same server at the same time. This is something
that you could not do in the past.

WebSphere MQ was developed in the early 1990’s to fill a need in many applica??ons for Asynchronous
Applica??on to Applica??on Communica??on. This concept is s??ll a primary requirement of many
applica??ons, including Service Oriented Architecture and Cloud compu??ng. Much like email provides
asynchronous communica??on between individuals, WebSphere MQ provided the ability for
applica??ons on disparate pla??orms to communicate easier than ever before, even across companies.
Many applica??ons were designed to leverage the wealth of data stored on legacy systems without
needing to rewrite the interfaces to that data or to disperse it to mul??ple systems.