Insurance Technology - WHITE PAPERS
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Getting Smart on Analytics in the Contact Center - Measurement is the First Step in the Process
12/5/2013 4:41:45 PM
The promise of Big Data has many forward-thinking contact center leaders dreaming of the insights it can deliver, but getting from raw data to actionable insight is a multistep journey that begins with deep thinking about the measurements that matter most. We believe that by taking comprehensive measurements, interpreting them in a scientific way, and then sharing the analyses with relevant stakeholders and contact center leaders can put Big Data to work, driving strategic customer initiatives at the highest levels of the organization.
Understanding Your Customers' DNA - The Key to Intelligent Connections
12/5/2013 4:40:33 PM
Your contact center can handle hundreds of millions of customer interactions each year. At iQor, we believe each and every one of these calls, emails, chat sessions, and social media responses generates a series of important data points - small but useful clues, like strands of DNA. Utilizing the right digital network, infrastructure, tools, and processes to analyze, innovate and act, today's advanced contact centers can assemble these strands to help organizations develop a deeper understanding of their customers and, in turn, connect with and delight them more intelligently. Learn to better understand your customers' interactions.
Benefits of an SOE
12/3/2013 12:10:54 PM
SOE is a specification for a tested, standard selection of computer hardware, software, and their configuration for use on computers within an organization. The modular nature of the Red Hat SOE lets you select the most appropriate solutions to address your business&#39; IT needs.
SOE leads to:
Dramatically reduced deployment time.
Software deployed and configured in a standardized manner.
Simplified maintenance due to standardization.
Increased stability and reduced support and management costs.
There are many benefits to having an SOE within larger environments, such as:
Less total cost of ownership (TCO) for the IT environment.
More effective support.
Faster deployment times.
DOING MORE WITH LESS: How Red Hat Enterprise Linux shrinks total cost of ownership (TCO) compared to Windows
12/3/2013 12:09:01 PM
IT organizations face the constant challenge of juggling two almost opposing priorities: continuously delivering business-critical application services while keeping IT expenses in line with budget constraints. The primary function of IT departments is to supply core infrastructure and applications to attract new business, generate revenue, and facilitate profitability-and IT managers strive to meet this goal in spite of flat or shrinking IT budgets.
According to an article in Computer Weekly, approximately 80% of IT expenses are spent on maintenance and support for the existing infrastructure. Beyond maintaining current platforms and mission-critical applications, IT must also address new mandates, such as reporting requirements for regulatory compliance or corporate &quot;green&quot; IT initiatives. In addition, IT managers must allocate budget to tackle emerging strategic initiatives that are needed for future success.
By decreasing the total cost of ownership (TCO) for infrastructure systems, IT managers can potentially free budget dollars, re-allocating them to other essential or more pressing projects. The challenge lies in figuring out how to reduce TCO by increasing IT efficiency and driving down operational costs- or, to put it simply, how to do more with less.
3 Must Follow Guidelines for Mitigating M2M Software Security Risks
12/2/2013 10:27:58 AM
Everywhere we turn today, we find software embedded in our lives – from our smart phones and cars to the planes we fly in and the life saving equipment in hospitals. As all these systems continue to evolve and become more connected to each other and to the internet, the risks associated with unsecured code grow too. And not always from malicious hacking attempts; faulty code in many of these applications can present significant security risks.
Download the “Three Must-Follow Guidelines for Mitigating M2M Software Security Risks” whitepaper from Klocwork and learn why embedded software teams need to follow just a few critical guidelines to protect their systems, including:
• Why address security early, and how to take defensive measures against security threats
• How and why to build security in at the development stage
• How to protect systems against unauthorized changes and malware attacks
The Cloud Provider Prescription to Prevent HIPAA Headaches
11/21/2013 9:39:24 AM
Healthcare SaaS and Electronic health record (EHR) providers have long contended with data privacy provisions in HIPAA. Classified as 'business associates', technology providers themselves were never directly answerable to the U.S. Department of Health & Human Service- until now. The September 2013 Omnibus bill puts first-hand responsibility on business associates to secure any protected health information (PHI) they're entrusted with.
Healthcare technology providers can make strategic architectural changes with the help of a cloud provider to improve compliance. Learn how a cloud hosting provider can serve as a trusted advisor to help with HIPAA compliance. Includes questions to pose to a hosting provider.
5 Ways Hosting Providers Prepare Clients for PCI 3.0
11/21/2013 9:34:12 AM
The introduction of new requirements as a result of the rollout of PCI 3.0 by the PCI Security Standards Council will require organizations that accept payment cards to take another look at PCI DSS. Additional mandates will increase the care IT security and compliance pros must take in ensuring segmentation methods to reduce PCI scope really work, to do a better job reviewing security logs and to institute more robust physical access control. As both enterprises and SaaS providers who service them address the new version of PCI, they may find a surprising ally in a well-chosen hosting provider. A knowledgeable hosting provider well-acquainted with these requirements, along with experience talking to many QSAs about their interpretations of the standard, can be a godsend to organizations left scratching their heads over the standards.
Enhance Voice, Embrace Data, Get Ready For LTE
11/19/2013 11:04:59 AM
This paper examines why service providers in the MEA region need to rethink their mobile backhaul networks now, highlighting the importance of packet microwave backhaul. The paper also recommends strategies and a portfolio that service providers can use to tackle the challenges presented by mobile backhaul evolution.
Unlocking New Revenue Streams With Managed Ethernet Services Application Note
11/19/2013 11:04:13 AM
For service providers to gain a bigger piece of the rapidly growing retail and wholesale Ethernet services market, they must offer service level agreement (SLA)-enabled services with value-added attributes that can be tailored to their customers’ needs rapidly and cost effectively. This requires an intelligent demarcation device to extend the service intelligence to the customer edge. This application note presents a) the value of using the fully managed Alcatel-Lucent 7210 Service Access Switch (SAS)-D and the Alcatel-Lucent 7210 SAS-T as the service demarcation device; and b) the ways to innovate Ethernet virtual private network (VPN) services for increased revenues and high customer impact.
Mission-Critical Communications Networks for Public Safet
11/19/2013 11:03:31 AM
Alcatel-Lucent has state-of-the-art, highly reliable and secure, IP-MPLS-based communications equipment that can form a single converged network, with integrated optical and microwave packet transport, providing a reliable infrastructure to support mission critical voice, video, and data communications.
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