Insurance Technology - WHITE PAPERS
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Ponemon Institute Survey Results: How Single Sign-On is Changing Healthcare - SSO Vendor Comparison
9/9/2013 2:54:35 PM
This report reveals the findings of the Ponemon Institute Survey: How Single Sign-On Is Changing Healthcare and provides a detailed analysis of single sign-on vendors. The report shows that of the >400 users of SSO technology surveyed, it was determined that SSO technology saves clinicians from 8 to 15 minutes a day depending on the SSO solution utilized, which can be translated into 103-191 hours per year.
What is Workforce Management in the Cloud
9/3/2013 8:52:31 AM
This whitepaper provides an overview of the cloud-based software model and how it benefits call centers. It highlights the difference to the hosted and on-premise software models and also explains the key advantages and benefits regarding investment, implementation, operations and upgrades.
How to improve schedule adherence in your call center
9/3/2013 8:51:10 AM
One of the biggest challenges of running a call center is making sure that agents adhere to their schedules. Applying a strategic approach to improving adherence is crucial for contact centers struggling with rising costs, low service levels, and low customer satisfaction. This whitepaper summarizes five strategies to help boost agent adherence in your call center.
Integrating Cloud Backups Into Your MSP Management Platforms
8/20/2013 10:36:38 AM
In a world of tight margins and noisy clients, the smart MSP knows that automation is the only way to profitability. This white paper explains the benefits of central management for cloud backup and recovery solutions. It presents how you can easily "snap in" and profit from integrating your cloud backup system into your PSA or RMM environment.
Cloud BDR for MSPs: Partner Support Makes the Difference
8/20/2013 10:34:25 AM
By now, the sobering statistics on corporate data loss are rote. Discover what many solution providers find lacking in the myriad of backup and recovery solutions available. Read this paper and uncover the value of finding a partner who is truly an extension to your overall value.
Transparent Cloud Backup
8/20/2013 10:31:54 AM
As demand for cloud based storage services continues to increase, the number of IT managed service providers (MSPs) offering cloud backup services is rising as well. To date, there are some 50,000 MSPs globally providing backup as a service (BaaS). Check out this paper and learn how some vendors enable MSPs to lower their managed cost per GB with a feature-rich cloud-enabled backup solution.
Success: Turning Your MSP Strategy On Its Head
8/20/2013 10:29:18 AM
IT managed services is among the most important business models in the channel, soaring toward maturity with its promise of deeper customer entanglement, increased recurring revenues and greater profits for solution providers. Read this paper written and discover how you can cultivate successful and more profitable MSP relationships.
AccelOps Unified Infrastructure Management Examined: How network and security administrators can monitor performance, availability and events with just one application
8/5/2013 12:58:33 PM
Enterprise Management Associates (EMA) has had a solid, three-year history tracking AccelOps, a pioneering software developer that enables network and security administrators to monitor performance, availability and events with just one application. They found that AccelOps customers are enjoying unique benefits in terms of time to value, scope of value, and cohesiveness in performance and security management thanks to the AccelOps&amp;amp;#39;s premium on pragmatic innovations. This report provides a current view of AccelOps&amp;amp;#39; capabilities in industry context, including interview excerpts with three AccelOps customers.
Operationalizing Information Security: Top 10 SIEM Implementer&#39;s Checklist
8/5/2013 12:55:19 PM
This e-book lists 10 Best Practices to provide you guidance for successful SIEM implementation and optimize your resources and accelerate your return on investment. Whether you need to streamline incident response, automate audit and compliance processes, better manage security and business risks, or build out your deployed SIEM - this e-book presents process, metrics and technology considerations relative to SIEM implementation and security operations.
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