Insurance & Technology

Insurance Technology - WHITE PAPERS

White paper Title:

Best Practice Tips: Leveraging Automated Voice Self Service for Improving Customer Service

Company Name: VoltDelta

Abstract:

Customer care managers are finding new opportunities for building retention and loyalty programs without busting the budget by leveraging more capable speech self-service solutions. A variety of technology and business factors are coming together to make it easier and more cost effective to deploy engaging voicebased dialogs designed to deliver great customer care. Seventy percent of Americans are willing to spend an average of thirteen percent more with companies they believe provide great customer service according to recent research by American Express. This means incremental revenue with 7x24 self-service value!

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