Insurance & Technology

Insurance Technology - WHITE PAPERS

White paper Title:

Managing Global Contact Survey Results: Trends, Challenges and Technology

Company Name: VoltDelta

Abstract:

Managing global contacts presents a wide range of challenges for any organization. Language support, cultural differences, performance measurement, geography and technology are all factors, as well as the use of differing service models such as the use of outsourcing.

This white paper addresses many of these key challenges. Insights are supported by a comprehensive survey of contact center professionals who manage and are responsible for international customer contact. It draws on the results of the survey as well as on VoltDelta’s experience in serving global organizations to provide strategies that can be implemented to best service international contact when expanding support beyond US boundaries and time zones.

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