White paper Title:

Opnet - ITIL: Straddling the Divide between Unified Communications (UC) and Information Technology (IT)

Company Name: OPNET

Abstract:

The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP
Telephony (IPT) have created a convergence between Voice Engineering and IT departments that is unprecedented
– even since the advent of computer telephony integration. However, despite rapid and significant
advances within these technologies, many enterprises, even the early adopters, have not fully embraced the
alignment of these two worlds.
The alignment of Voice Engineering and IT has not occurred due to the fact that project lifecycles have
evolved individually, yielding separate terminology as well as different priorities and methodologies. This scenario
will likely continue for some time due to differing skill-sets and backgrounds that make the separation
of the two worlds an operational necessity in most large enterprises. Should the inherent uniqueness of these
two worlds be an impediment to the success of a properly executed Unified Communications vision? In most
cases the answer is NO as best practices provide a combination of next generation policies and technologies
that can, and will, straddle the divide.

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