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Insurance Technology Featured Articles

Aflac Awarded for One Day Pay Program

Aflac wins the IDG Enterprise 2016 Digital Edge 25 award for the company's One Day Pay Initiative. [ Read More ]

Sapiens DECISION Suite Expanded with New Software, Services

Global provider of software solutions for the financial services sector Sapiens International Corporation has decided to expand its business decision management solution, Sapiens DECISION Suite, with the introduction of DECISION InfoHub and DECISION STEP. The addition of these new software and services, respectively, makes the Sapiens DECISION Suite the only solution available that offers complete business decision management-from design and platform, to end-to-end services-that addresses the pa… [ Read More ]

Revolutionary Trends Shift the Customer Experience, Increasing Brand Loyalty for 2016

As the year ended, multiple technologies and integrations signified that this is a great time to be a tech or customer service professional. We are now living in a time when you can read social media posts on the sides of your shoes, while simulating a walk on the moon. As a tech professional, you might be striding through your day, because in our lifetime, we have seen technology evolve from prehistoric to futuristic - and it isn't anywhere close to stopping. [ Read More ]

Towers Watson Harnesses Data for Property & Casualty (P&C) Insurers

Towers Watson ResQ 3.7 upgrade concentrates on performance, scalability and workflow enhancements. [ Read More ]

Optum and Availity Partner to Streamline Claims Submission Process

Optum and Availity partner to improve accuracy of health insurance claims, reducing processing errors and appeals. [ Read More ]

Study Shows Insurance Investment in Technology is Rising

Novarica report finds insurers ramping up investments in social, mobile, analytics, big data, cloud, and digital. [ Read More ]

ACUITY Gets Drones Approved for Insurance Operations by the FAA

The FAA has given insurer ACUITY approval to commercially use unmanned aerial vehicles (UAVs)aka drones. [ Read More ]

Capgemini Insurance Connect Helps The General Insurance Enhance the Customer Experience

Capgemini Insurance Connect claims system enables The General Insurance to provide an enhanced customer experience. [ Read More ]

Seibels Selects Guidewire Software for Insurance Claims Management

Business process outsourcing company Seibels has selected the three Guidewire solutions for claims administration. [ Read More ]

Liberty Mutual and Subaru Launch Monitor Driving Habits with Usage-Based Insurance App

Liberty Mutual and Subaru using usage-based RightTrack in-vehicle app to monitor drivers and reward good drivers. [ Read More ]

Applied Systems Introduces Epic 2016

Applied Epic 2016 from Applied Systems offers expanded BPO capabilities for insurers in a single application. [ Read More ]

Mindtree Releases Loss Control Platform

Mindtree Loss Control Platform helps reduce risk through the proper handling of the insurance coverage and claim lifecycle. [ Read More ]

Information Technology is the Key to U.S. Healthcare Insurance Transformation

Frost & Sullivan report highlights importance of information technology is transforming health insurance markets. [ Read More ]

OneShield Discusses 'as-a-service' Economy

Insurance software solutions provider OneShield sees insurance transformation ahead using SaaS business model. [ Read More ]

ISCS Deploys SurePower Innovation for The Andover Companies

ISCS SurePower solution helps The Andover Companies automate a comprehensive set of business processes. [ Read More ]

US Life-Annuity Insurers Need to Focus on Six Areas in 2016, says Ernst & Young Report

It has become a cliche at this point to cite the words in an old Bob Dylan song that "the times they are a changin!" However, regardless of the vertical market occupied as a result of the acceleration of a host of factors we all know-globalization, the cloud, mobility, business process automation, commoditization etc.-not only are they changing, but they are doing so rapidly. [ Read More ]

Wheelings and Dealings: Lemonade P2P Insurance Startup Secures Massive Seed Funding

Property and Casualty Insurance startup Lemonade readies for unveil of peer-to-peer service with new funding. [ Read More ]

Elite Imaging Using eRAD's Solution to Automate Insurance Verification Process

Elite Imaging has implemented eRAD's Insurance Eligibility and Verification module to streamline workflows. [ Read More ]

iovation Earns UK Insurance Provider Partner Award For 2015

iovation is cited for device-based fraud prevention solution in winning UK Insurance Provider Partner Award For 2015. [ Read More ]

Medical Protections Society Adopts Sapiens IDIT Suite

The Medical Protection Society (MPS)selects Sapiens insurance software solution to streamline its membership system. [ Read More ]

Digital Insurance take Equity Stake in GoCo

Digital Insurance looks to take advantage of opportunities for enhancing the automation of employee benefits. [ Read More ]

Australia's Life Insurance Industry Gets a Facelift through Smartwatch Technology

MLC On Track allows customers to measure daily physical activity and health data using Intel Basis Peak fitness and sleep tracker. [ Read More ]

Beacon Mutual Wins 2015 IASA Technology Innovation Award

Beacon Mutual recognized with 2015 IASA Technology Innovation Award for tech used to enhance operations. [ Read More ]

TIS Upgrades Pan-African's Software to Enhance Health Insurance Document Processing

TIS eFlow software upgrade helps Pan-African process unstructured and structured health insurance documents. [ Read More ]

Vertafore Survey of Independent P&C Agents Reveals Disruption Concerns

The role of technology as a competitive key differentiator in the Property and Casualty (P&C) insurance markets has become truly "mission critical." The second annual survey by Bothell, WA-based insurance transformation software provider Vertafore examines just how important tech has become in that sector. [ Read More ]

Fusion Announces $1.5 Million Contract with Health Insurance Organization

Integrated cloud solutions provider Fusion is continuing to enjoy its growing customer base; it's just secured a $1.5 million contract with a "leading health insurance organization [ Read More ]

IVANS Insurance Solutions Debuts Market Appetite Search Engine

IVANS Market Appetite launches special search engine for property and casualty insurance agents and brokers. [ Read More ]

Improving the Customer Experience with Clean Data

Insurers who can consistently deliver a great customer experience set themselves apart in a competitive marketplace. [ Read More ]

HealthCare.com Improves its Site in Time for Open Enrollment

HealthCare.com recently announced that an updated version of its website had been released in anticipation of the beginning of the next open enrollment period on November 1. The new site will allow users to shop for plans anonymously and accurately calculate their net costs for a given plan. [ Read More ]

GMC Software Partners with Guidewire

Customer communications management software maker GMC Software has announced that it has joined with Guidewire PartnerConnect as a "Solution Partner." [ Read More ]

StoneRiver Completes Stream Suite with Release of Stream Policy

StoneRiver, a developer of software for insurance professionals, recently announced the release of Stream Policy, a policy administration tool, that comes as the final part of the whole Stream Suite. [ Read More ]

Symbility, Wayne Insurance Group Sign Multi-Year Deal

Symbility recently announced that Wayne Insurance Group would use its claims software as part of a multi-year agreement. Wayne will primarily use Symbility's Claims Connect and Mobile Claims applications, with the latter being used extensively to generate claims estimates out in the field. [ Read More ]

SAP, Ovum Research Identifies Major Flaw in Insurance Companies' Tech

A new report conducted by Ovum and sponsored by SAP SE shows one major vulnerability in the insurance industry, and one that it would do well to patch quickly lest it find itself under significant fire from new competitors. [ Read More ]

Aggressive Insurance Group Selects One, Inc. for Payment Processing

One, Inc. payment processing and client retention tools used by Aggressive Insurance Group. [ Read More ]

Zia Consulting Updates Insurance Document Automation Solution

Zia Consulting releases latest version of its Accelerate for Insurance: Document Automation solution. [ Read More ]

RAC Insurance Wins Asia Insurance Technology Award by Integrating Sapiens Solutions

RAC Insurance wins Asia Insurance Technology Award using Sapiens solutions to provide self-service claims allocation. [ Read More ]

Pactera Technology Places in Top 100 IDC FinTech Rankings

Pactera Technology recognized for cloud-based multi-channel software solution for insurers. [ Read More ]

Swiss Re says Technology is a Major Key to Future Insurance Industry Growth

Reinsurance giant Swiss Re says tech will create new risk pools and change the way existing ones are assessed. [ Read More ]

Towers Watson vGrid Solution gives Insurers IaaS Computing Power

Towers Watson unveils IaaS solution to help insurers stay in regulatory compliance. [ Read More ]

Blame the Car: Self-Driving Cars Mean Liability Shift

Admittedly, the idea of an accident involving a self-driving car sounds like a remote possibility at best. Self-driving cars are specifically set up so as to prevent accidents; the cars are designed to know where other vehicles are, and how those locations relate to a current location so as not to try and occupy the same space at the same time. Speed is constant, acceleration smooth, and every traffic law no matter how arcane is part of the vehicle's basic operations system. [ Read More ]

Technavio Forecasts European Insurance Tech Market to Grow at a CAGR of 3.74 Percent

Technavio says European Insurance technology market will grow at CAGR of 3.74 percent through 2019. [ Read More ]

ValueMomentum Upgrades DealFoundry Agent Portal as P&C Insurance Industry Rebounds

ValueMomentum upgrade of DealFoundry Agent Portal speeds up agent quoting process and agent collaboration. [ Read More ]

Navicure Survey Finds 'Shaky Optimism' toward ICD-10 Readiness

ICD-10 is the 10th revision of the International Statistical Classification of Diseases and Related Health Problems (ICD). This is a medical classification list by the World Health Organization (WHO). It contains codes for diseases, signs and symptoms, abnormal findings, complaints, social circumstances, and external causes of injury or diseases. Here in the U.S., we have our own modified version ICD-10-CM (Clinical Modification) for diagnosis coding and Procedure Coding System ICD-10-PCS for in… [ Read More ]

Disruption in the Insurance Industry focus of New PwC Report

PwC report findings on disruption in New Zealand insurance markets reflective of global challenges. [ Read More ]

ENT and Allergy Associates' Use of Technology Attracts New Insurance Agreements

ENT and Allergy Associates' use of advanced technology is attractive to insurers. [ Read More ]

Ohio Mutual Insurance Group Selects IVANS Download to Keep Agency Partners Current

So many verticals rely on independent local agents as major sources of revenue. This is particularly true in the insurance business where the battle to get agent mind share that can translate into market share is intense to say the least. In fact, in a broad sense pleasing independent agents is identical to pleasing customers directly as creating a compelling experience is the best way for agents to feel good about recommending one insurance provider over another, most other things being equal. [ Read More ]

Texas Mutual Deepens Relationship with Guidewire Software

Leading worker's compensation firm Texas Mutual increases use of Guidewire Software's solution portfolio. [ Read More ]

EvoSure Accelerates Insurance Transactions with new Submission Capabilities

EvoSure platform enhanced makes matching insurance agents and brokers with underwriters easier. [ Read More ]

5 Ways Content Marketing Helps Insurance Agents with Referrals

OutboundEngine CEO Branndon Stewart shares insights on how content marketing can help insurers. [ Read More ]

AXA Strategic Ventures Invests in Limelight Health Mobile Insurance Technology

With so much of the attention in insurance industry technology investment being paid to the lack thereof by traditional insurers, it seems only appropriate to spend some time covering what those "disruptors" are up to on the other side of the investment front. An example of this came recently with news that AXA Strategic Ventures (ASV), has invested in startup mobile insurance technology provider, Limelight Health. [ Read More ]

Accenture Finds $470 Billion in Insurance Premiums Up for Grabs

Traditional insurers have fallen behind technologically. Indeed, in a true irony for companies that are all about assessing risks, the incumbent insurers have put themselves at risk of not having sustainable competitive advantage, as "disruptors" have targeted their business as one ready to be taken. [ Read More ]

Farmers Insurance Selects Guidwire to Improve Customer Experience and Internal Processes

Farmers Insurance looks to Guidwire to make processes more agile and cost-effective and to improve customer experiences. [ Read More ]

Report Analyzes Adoption and Impact of Agile Methodology Use by Insurers

In an effort to look at the benefits to insurers, Novarica, a research and advisory firm focused on insurance business and technology strategy, is out with a new report, Agile at Insurers 2015, based on a survey of 58 insurer CIOs from the Novarica Insurance Technology Research Council. [ Read More ]

eBaoTech and Alibaba Cloud Launch Insurance Cloud Platform

At the risk of sounding like either a broken record or an "I told you so", it is getting to a stage where it has become almost mandatory in any insurance technology article to point out that industry analysts, financial analysts and even C-levels within all of the insurance industry's lines of business have all said the same thing. This common refrain is either a call to action or a warning. However, no matter the perspective it says to traditional insurers that they must automate, and change th… [ Read More ]

InsureWell and Algebraix Data to Collaborate on Big Data Analytics for Insurance Industry

InsureWell and Algebraix Data partner to use Bid Data to provide better and more timely info to insurers. [ Read More ]

SSP and Capgemini Partner to Improve Insurance Company Competitiveness

SSP and Capgemini team to help insurers compete in the hot UK market. [ Read More ]

HoverStat Continues Looking to Improve Its Unmanned Aircraft Vehicles (Drone) Program

HoverStat looking at insurance as important market for drones. [ Read More ]

Accenture Releases ALIP 5.1 with Enhanced Functionalities

Accenture Releases ALIP 5.1 addresses insurer needs for better tools to support mission critical products and services. [ Read More ]

Ohio Mutual Insurance Wins Interactive Intelligence BPA Innovator Award

The need for organizations of all sizes to be more efficient has arguably never been as high a priority. The global economy of our connected world means competitive threats and opportunities know no time or geographic boundaries, and to the efficient and responsive go the spoils. It is this very reality that is driving the intense interest in business process automation (BPA) technologies as from frontlines to back office, making work flow faster and more effectively has become business mantra. [ Read More ]

Technology, Supply Chain and Regulatory Risk Management Strategies open Opportunities for Insurers

ACE Group report finds growing risks in tech deployments and select area are opportunity for insurers. [ Read More ]

Solera Investing $5 Million to Support China's Rising Auto Insurance and Repair Industry

In the developing world, the challenges of providing next generation solutions to speed claims processing and automate business processes is a global requirement. An illustration of this comes from Solera Holdings, Inc., which announced it will invest $5 million to advance the rapidly growing Chinese automobile insurance market with the creation of the country's first Solera Technology Center ("STC") research facility. [ Read More ]

Zurich Insurance Group Selects BT As Global Networking Provider

As has been a constant refrain on this channel for months, the lack of investment in technology of all kinds by major insurance providers, from contact centers to back office systems to basic infrastructure, has placed them in jeopardy as more digitally adept players nip at much more than their heels. However one big insurer, with Zurich Insurance Group, has decided it is time for a serious infrastructure upgrade and has entered into a six-year deal with BT to do the job of the insurer's entire … [ Read More ]

Astoria Company Lead Generation Platform Gets Update

So often the news in the contact center solutions sector has to do with the inbound side of things. Part of this obviously is due to the priority now being placed by C-levels around the world on improving the customer experience so as to not just retain existing customers and encourage inquirers to become new ones, but also to take advantage of the interactions to upsell. However, this does not mean there is a lack of innovation in the outbound side of things as well. [ Read More ]

UK Health Insurer Vitality Attacked Over Facebook App Use

With wearable technology literally and figuratively changing the face of healthcare insurance as data collected and shared can and will have an impact on rates, a cautionary tale has reared its head in England that is of note. As none other than the BCC documented recently on its website's technology page, U.K.-based health insurer Vitality (former known as PruHealth) has privacy advocates in the U.K. up in arms because of what they believe is a misleading email. [ Read More ]

SAP SE Launches Cost and Revenue Allocation for Financial Products Application

SAP SE, a company most known for its work with databases, is getting into the financial market in a significant way with the release of its Cost and Revenue Allocation for Financial Products application. The new release will leverage SAP HANA to give executives proper access to financial information and corporate data. [ Read More ]

AutoClaim Mobile App Acquired by ABT Mining Company to Speed Claims Processing

Mobile app gives drivers tools to gather critical claims information right after an accident to speed processing. [ Read More ]

Pacific Life Selects GMC Software Technology for Managing Customer Retirement Communications

It should almost go without saying that an informed customer is a satisfied customer. Let's face it; none of us likes surprises, particularly when it comes to anything doing with our financial status and interactions. This is one of the reasons why insurers across all of their lines of business are looking to improve their customer satisfaction by enhancing business processes and customer interactions capabilities to keep customers informed. [ Read More ]

Study Finds More Tech Use Means More Productivity and Profitability for Insurers

Velocify and Insurance Technologies Corp. study finds correlation between tech usage and financial performance. [ Read More ]

Accenture Insurance Customer Insights enables Insurers to Automate and Tailor Services

Cloud-based Accenture Insurance Customer Insights Solution (AICIS) uses analytics to deliver customized services. [ Read More ]

Ovum Predicts SaaS (Software as a Service) is Poised to Transform Insurance Industry

"Technology laggards", "slow followers", "prime for the taking" and a lot of other less-than-kind words have been used in the past few years to describe the legacy providers of all lines of insurance in all parts of the world in regards to their adoption of new technologies. [ Read More ]

DAB Premium Finance Adopts Input 1 Premium Billing System

DAB Premium Finance is an insurance premium finance company that operates out of Florida. It has been growing over the past several years and has been working to improve customer experiences along the way. The latest step it is taking in that process is with administrative services company Input 1. [ Read More ]

Enhanced Insurance Claims Processing Through the Google Looking Glass

In keeping an eye out for innovative uses of technology in the insurance industry, the headlines rightfully focus on such areas as enhancing customer care interactions and integration of back office systems with customer facing ones. These address the important goals of improving agent efficiency and effectiveness via work process automation and providing better user experiences thanks to such capabilities as omnichannel interactions and agents have a fuller view of the customer journey. [ Read More ]

Collinson Group, Zurich Insurance to Improve Airline Insurance

The Collinson Group, a marketing firm that works with its business clients to help drive and influence customer behavior, and Zurich Insurance Group, a global provider of general and life insurance products, recently announced they will be working together to help shape the future of the airline industry and travel insurance markets. [ Read More ]

Anadolu Selects Sapiens to Better Serve Turkish Insurance Market

Leading Turkish insurer adds Sapiens modules to provide enhance customer experiences and improve operations. [ Read More ]

Wolters Kluwer UK Selects Vlocity Insurance to Enhance Online Customer Experience

For several months the buzz around the insurance industry has been that insurers should have a sense of urgency about investing in technology, specifically those that enhance the customer experience-or suffer what some observers believe will be dire consequences for those who continue to be laggards. The message seems to be resonating as indicated by the announcement that cloud software solutions specialists, San Francisco, California-based Vlocity Inc., has been selected by the U.K. division of… [ Read More ]

Flowfinity Partners with Marshall & Stevens on Improving Efficiency

While most companies believe that moving to digital services and mobile applications helps efficiency, there is now a new report that seems to underline that fact. Flowfinity Wireless, already a proven provider of enterprise mobile applications recently released a new case study that showed just how much this efficiency can be improved. This new report centered on the valuation consultancy firm, Marshall & Stevens. This firm took measures such as replacing scanned notes with mobile apps, which r… [ Read More ]

Zenefits Fights Legal Obstacles in Business Model that Provides Free Software

Zenefits has found itself recently involved in several court battles with state insurance regulators over whether or not their business model constitutes an illegal rebate. It is the latest example of technology taking market share from an industry whose services are traditionally provided through brokers. [ Read More ]

Guidewire Software and Capgemini to Improve Claims Processing for Zurich's UK General Insurance

In an article written on Computers and Animation Journal in 1969, computer scientist Edmund Callis Berkeley said, "Most problems have either many answers or no answer. Only a few problems have a single answer". If there is one business that seeks to find multiple answers to many of its questions, it is the insurance industry [ Read More ]

Wheelings & Dealings: Upstart HR Automation Company Zenefits Worth $4.5 Billion

Two-year-old human resources management outfit Zenefits now has a $4.5 billion valuation - up from just $500 million last June. And it represents Andreessen Horowitz's biggest investment to date. [ Read More ]

Insurance Industry Expects Wearable Technologies to Impact Entire Business Model

There has been a massive amount of hype across the board for wearable technologies, with the Apple Watch and Android Wear battling for market dominance. While users hash out the pros and cons of the hottest watch models, the insurance industry is banking on the impact of the wearable technology trend. [ Read More ]

Adaptik and GhostDraft Partner in the Insurance Tech Industry

GhostDraft has long been recognized as a leader and an innovator in the document automation and customer communications field as it relates to the insurance technology sector. The company just took another step toward the top of its field with the announcement that it has entered into a partnership with Adaptik. The partnership means that GhostDraft users will be able to use Adaptik Cloud to create new policy forms as well as memos and other customer communications. [ Read More ]

SnapOne Launches Life Security Action Engine Impact Detection Prototype

SnapOne, provider of solutions that allow users to secure and manage people, data, and devices, announced the release of its Life Security Action Engine (LSAE) Impact Detection prototype, which will be using sensors to deliver valuable information. [ Read More ]

Tennessee Farmers Life Insurance Company Picks Sapiens to Modernize Policy Administration System

Sapiens International Corporation, a provider of retirement and insurance software solutions, has announced that Tennessee Farmers Life Insurance Company (TFLIC) has selected its ALIS policy administration system. [ Read More ]

New Technologies Make Teens with Smartphones Safer Drivers

Driving with a smartphone can be a welcome addition to a driver's arsenal of tools. Not only can it take the place of a dedicated dash-mounted GPS system, offering turn-by-turn directions and readily updated maps, it can even be put to work as a replacement for radio, offering the best of streaming music while driving. But anyone knows that a powerful tool can be dangerous, and driving with a smartphone has great potential to make for distracted driving. That's a point that can be addressed with… [ Read More ]

MediaAlpha Launches Direct-to-Quote (DTQ) to Improve Online Consumer Experience

A report released by SNL Financial from data compiled in June of 2014 revealed the insurance industry as a whole spent more than $6 billion in advertising in 2013. While TV, radio and print have limited reach as to how consumers interact with the content, online advertising is the perfect medium to further that interaction into potential sales. And with the increased adoption of smart mobile devices, there are more opportunities for advertisers to create engaging ads that deliver tangible result… [ Read More ]

Trinity Health Implements athenaOne to Improve Operational Performance and Increase Value to Patients

Trinity Health, a multi-institutional Catholic healthcare delivery system, has entered a partnership with athenahealth, a provider of cloud-based healthcare services, to deploy the athenaOne solution into some of Trinity Health's physician network offices. This solution will effectively help the organization boost revenue, gain valuable insights, streamline patient interactions and reduce administrative work. [ Read More ]

Infosys: Insurance Must Take Customer-Centric Approach to Technology

A new survey by Infosys has found that insurance companies need to pay more attention to the customer experience as they improve their digital strategies. [ Read More ]

GetInsured Launches Lean State-based Marketplace Model

One of the biggest changes in U.S. governmental policy as of the last decade is in the passing of the Affordable Care Act. Also known as Obamacare, ACA makes state-based health coverage mandatory for many U.S. citizens, and it allows states to either run their health exchanges through the federal government or through their own marketplaces. [ Read More ]

National Storm Damage Center Signs Agreement with Global Risk Management Solutions

The National Storm Damage Center (NSDC) has signed a noteworthy agreement with Global Risk Management Solutions (GRMS), a leading provider of vendor screening solutions. [ Read More ]

Vertafore and Microsoft Partner to Enhance CEM for Insurance Professionals

It has been a growing refrain from insurance technology industry analysts, solutions vendors, start-ups, and insurance executives as well for the past year. The fact of the matter is that all aspects of the traditional ways in which insurance business processes work and how carriers interact with their customers are in the process of major disruption. In addition, despite the warning signs of major disruption on the horizon the entire insurance sector has remained a tech adaption laggard. [ Read More ]

Wheelings & Dealings: Sapiens to Acquire IBEXI Solutions

While insurance sometimes feels like a local or national business to customers, in reality it is very global. This is particularly true when it comes to those who provide technology solutions to carriers large and small around the world. An illustration of this comes in the form of new that Holon, Israel-based insurance software solutions provider Sapiens International Corporation, which has announced the signing of a definitive agreement, subject to closing conditions, to acquire IBEXI Solution… [ Read More ]

Accenture Adds SmartVideo Technology to its Life and Annuity Software

We keep hearing that B2B and B2C video interactions are going mainstream as critical tools for improving customer experiences. The problem is this has been a mantra for years. Next year always seems like the year the market will finally take off. [ Read More ]

Marchex Institute's Mobile Advertising Study Finds Challenges, Advantages for Insurers

Mobile advertising in many ways is still a new tool for businesses. In much the same way that online advertising was met with skepticism when it first came on the scene, so too has mobile advertising-though perhaps not to the same extent. However, a new study from the Marchex Institute suggests that there are some major advantages to be had for mobile advertisers dealing in financial services and insurance. At the same time, there are also some key challenges to face in the field, and astute fir… [ Read More ]

Avoka Selected by ANV to Improve Customer Journeys and Expand Global Insurance Business

There have been a seemingly unending number of reports and executive speeches about how the insurance industry needs to automate its business processes or risk the consequences of losing customers. This need to automate runs the gamut of the customer journey. In short, it covers how best to handle inbound customer inquiries and outbound marketing initiatives in an omnichannel world. It also involves the transformation of back office systems and the ability to share information and use sophistica… [ Read More ]

NTT Medical Center Tokyo and UBIC Using AI to Lower In-hospital Injury

NTT Medical Center Tokyo and UBIC have come together to conduct a joint research on an artificial intelligence based system to mitigate patients' risk of falling in hospital settings. [ Read More ]

Xpertdoc Integrates e-SignLive e-Signature Technology into its CCM Platform

Xpertdoc, a provider of document output automation solutions, and e-SignLive by Silanis, the world's leading e-signature solution, have announced a partnership to integrate the two companies' technology into a secure digital transaction service for insurance companies. Under the agreement, e-SignLive's e-signature technology will be incorporated into the Xpertdoc customer communications management (CCM) platform and associated Windows Phone native app. [ Read More ]

Insurance Industry Still Trying to Find Magic Bullet for Success

Novarica reports highlights challenges for insurers on technology investment choices. [ Read More ]

Miniter Group Upgrades Insurance Tracking Software with OCR

Miniter Group, a provider of software for business in the insurance industry, recently announced the latest upgrade to its Borrower-Centric Insurance Tracking software, which includes the major addition of optical character recognition technology. [ Read More ]

SS&C Launches Services to Manage Insurers' Non-traditional Investments

SS&C Technologies Holdings, Inc., a provider of financial services software and software-enabled services, recently launched a new accounting and reporting service for insurance and reinsurance companies looking to better manage non-traditional, high-risk assets such as Schedule BA and syndicated bank loans. [ Read More ]

Independence Holding Company Platform Administers Health Products on Private and Public Exchanges

As those who live in the U.S. have become more than aware in the past few years the administration of health care exchanges, be they public or private, is an extremely difficult to do not just correctly but cost-effectively as well. News from Independence Holding Company is that IHC Health Solutions, Inc., which administers multiple health insurance lines of business for IHC's carriers and other insurance companies, has launched EbixEnterprise, a state-of-the-art system in conjunction with Ebix,… [ Read More ]

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