Insurance Technology Industry News
[November 21, 2012]
Netease to launch open platform to strictly standardize Email.163.com
BEIJING, Nov 21, 2012 (Xinhua via COMTEX) -- Netease, Inc.'s (NTES.NASDAQ) e-mail d ivision, email.163.com will roll out an open platform to enhance busin ess standardization.
According to the No.1 Chinese e-mail box operator, it will apply de livery classification and customer experience first principles on the platform.
In details, different types of e-mails such as ones concerning comm on affairs and business mails will be delivered into different mail fo lders; all e-mails are required to provide clear unsubscribing entranc e to guarantee users' quitting choice and the quantity, quality and re porting rate of an e-mailer sender will be monitored to decide its gra de.
So far, over 30 Chinese firms including China CITIC Bank and Taikan g Life Insurance Co., Ltd. have become members of Netease's open integ rity platform. (Edited by Duan Jing, firstname.lastname@example.org)
Back To Insurance Technology's Homepage
Best Practices in Customer Service for Insurance
Insurance Contact Centers in the Cloud
How Insurers Can Use Collaboration for a Competitive Advantage
Weekly Live Web Demonstration:
Contact Center Solutions
Every Wednesday at 11:00am Eastern (4:00pm GMT).
New York Central Mutual Insurance
CSA Travel Protection
Western & Southern Life