|[November 28, 2012]
La Familia Insurance Chooses Airband's Fixed-Wireless Services to Link Operations Across 15 Retail Locations
DALLAS --(Business Wire)--
Communications, the largest fixed-wireless voice and data provider
for businesses in the U.S., today announced that La Familia Insurance
has selected Airband's hosted
Voice over IP (VoIP) and high-speed
Internet access because the technology provides extremely reliable
connectivity for communicating with customers.
"We are a homegrown company that started with one location and grew to
15 in a little more than two years. Customer service is our biggest
differentiator, so dropped calls and other phone issues are
unacceptable. Airband offers the high-quality technology we need to
ensure we can provide the superior customer service for which La Familia
is known," said Aly Manji, chief technology officer at La Familia
Insurance. "Every call to our stores is important, and Airband's
superior voice services allow us to meet our customer service promises,
which are mission-critical to our business."
With 15 offices located throughout the Dallas-Fort Worth (DFW)
metroplex, La Familia benefits from Airband's high-quality hosted VoIP
services and is able to share bandwidth among its retail locations.
While the flexibility of Airband's architecture, the scalability of its
voice and data services, and fast nstallations attracted La Familia, an
added benefit was the ability to buy Airband bandwidth in bulk and then
allocate it across its many business locations.
"We looked at several different providers, and they all had limitations
delivering voice services to our 15 locations. Airband's services allow
us to use the voice solution in the easiest way to best fit our needs,"
said Manji. "Additionally, Airband's customer service has made the
transition to fixed-wireless smooth for the corporate office and each
location. We are two great customer service firms working together."
Familia Insurance provides automobile and home insurance to
individuals and families with offices conveniently located throughout
DFW so it can offer customers consistently excellent experiences.
"The flexibility of Airband's network allows us to architect a solution
to meet the unique needs of our customers," said Daman Wood, Airband's
executive vice president of sales. "Airband is proud to provide La
Familia Insurance with a solution that not only ensures high-quality
voice and data services, but also connects several physical locations
that are key to La Familia delivering such great customer service."
The scalability of Airband's fixed-wireless network means it can
consistently meet increased customer demands for hosted applications,
including VoIP. In addition, because Airband's fixed-wireless network
bypasses the local phone and cable infrastructure, customers don't have
to worry about downtime that can be caused by cable cuts or natural
Airband serves 17 markets across the U.S., including Atlanta; Austin;
Baltimore; Dallas; Fort Lauderdale; Fort Worth; Houston; Las Vegas; Los
Angeles; Miami; Orange (News - Alert) County, Calif.; Orlando; Philadelphia; Phoenix;
San Antonio; San Diego and Washington, D.C.
About La Familia Insurance
La Familia Insurance is a fast growing company that is dedicated to
serving all of the insurance needs of its customers. We make sure that
our offices are conveniently located and that all our employees offer
the very best service. It is our promise to ensure that our customers
have a consistently excellent experience, whether it is making a payment
or starting a new policy. We promise to always be friendly, cheerful,
and make you feel like a member of our family. La Familia Insurance is a
privately held LLC registered with the State of Texas and the Texas
Department of Insurance. We represent several respected underwriters
that have been in business for extended periods of time and provide
coverage for both standard and non-standard customers for auto, home and
Airband Communications (News - Alert), Inc. is the largest fixed-wireless voice and
data provider for businesses in the U.S. The company offers a
comprehensive portfolio of high-speed Internet access, point-to-point
data services, Voice over IP, security and other managed solutions -
delivered over one of the industry's most scalable last-mile networks.
Airband bypasses the local phone and cable companies to provide faster
provisioning intervals, immediate scalability and complete redundancy
for its customers. Thousands of businesses nationwide already count on
Airband for their broadband service. For more information, please visit www.airband.com.
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