|[December 05, 2012]
Wells Fargo Brings Disaster Assistance Directly to Customers Impacted by Hurricane Sandy
DES MOINES, Iowa --(Business Wire)--
Wells Fargo (News - Alert) Home Mortgage has expanded its Hurricane Sandy Customer
Assistance and Recovery Effort with the deployment of three mobile hubs
to provide face-to-face assistance for customers in FEMA-declared
disaster areas in New York and New Jersey.
The mobile hubs recently arrived in three local communities in New York
and New Jersey bringing to each location 50 team members from Wells
Fargo Home Mortgage who are ready and able to assist customers with
their home recovery efforts.
"We are committed to helping our customers rebuild in the aftermath of
Hurricane Sandy," says Mary Coffin, head of Mortgage Servicing. "That's
why we've deployed customer assistance hubs in several local
communities. At the hubs, customers can receive mortgage payment
assistance, endorsement and processing of insurance claim checks, and
face-to-face consultation with our service representatives. We will
continue to offer our customers disaster recovery assistance by phone,
online and at our local bank stores."
The customer assistance hubs are currently deployed in the following
1001 Fischer Blvd., Toms River, N.J. 08753
November 29 - December 13, 2012
210 South Wellwood Ave., Lindenhurst, N.Y. 11757
November 30 - December 14, 2012
300 Father Capodanno Blvd., Staten Island, N.Y. 10305
December 3 - December 14, 2012
The hubs are in operation from 10 a.m. to 8 p.m. EST, seven days a week.
Customers can make an appointment at one of the hub locations by calling
1-800-405-8067, Monday through Friday, 9 a.m. to 6 p.m. EST or by
visiting our website at www.wellsfargo.com/care.
Walk-in customers are also welcome.
Collectively, the hubs are capable of serving 3,000 to 4,000 customers
per week - some of whom may have already been suffering financial
setbacks and hardships before the arrival of Hurricane Sandy.
Wells Fargo is using social media channels to broadcast important
information about ways to rebuild and recover after Hurricane Sandy.
Helpful tips will be available on Wells Fargo's corporate blog www.wellsfargoblogs.com/news.
The company also has step-by-step instructions and tools available
online. To help customers get a jump start on filing insurance claims or
submitting mortgage payment assistance requests, checklists are
available online to explain the process. These checklists can be
downloaded at Wells Fargo's Customer Assistance and Recovery Effort
"The customer assistance hubs give us another way to talk to our
customers face-to-face and better understand what type of help they need
to begin the home recovery process," explains Coffin. "We want our
customers to know we are here to help."
For those unable to visit a customer assistance hub, Wells Fargo Home
Mortgage is helping customers obtain housing recovery assistance by
phone, online and at its local bank stores:
Wells Fargo Disaster Hotline, 888-818-9147, Monday through Friday from
7 a.m. to 11 p.m. EST, and Saturday from 9 a.m. to 3 p.m. EST
Online at Get
Help with Disaster Recovery at the www.wellsfargo.com
Local bank stores where team members can assist with check endorsements
About Wells Fargo
Based in Des Moines, Iowa Wells Fargo Home Mortgage is the nation's
leading mortgage lender and services one of every six mortgage loans in
the nation. A division of Wells Fargo Bank, N.A., it has a national
presence in mortgage stores and banking stores, and also serves the home
financing needs of customers nationwide through its call centers,
Internet presence and third-party production channels. Wells Fargo Bank,
N.A. is an equal housing lender.
Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified,
community-based financial services company with $1.4 trillion in assets.
Founded in 1852 and headquartered in San Francisco, Wells Fargo provides
banking, insurance, investments, mortgage, and consumer and commercial
finance through more than 9,000 stores, 12,000 ATMs, the Internet (wellsfargo.com),
and has offices in more than 35 countries to support the bank's
customers who conduct business in the global economy. With more than
265,000 team members, Wells Fargo serves one in three households in the
United States. Wells Fargo & Company was ranked No. 26 on
Fortune's 2012 rankings of America's largest corporations. Wells
Fargo's vision is to satisfy all our customers' financial needs and help
them succeed financially.
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