Insurance Technology Industry News

TMCNet:  KLAS Recognizes Office Ally as One of the Nation's Top Clearinghouses in the Medical Industry

[January 10, 2013]

KLAS Recognizes Office Ally as One of the Nation's Top Clearinghouses in the Medical Industry

SAN ANTONIO --(Business Wire)--

KLAS, one of the best-known and most widely respected healthcare research firms, has rated Office Ally one of the nation's top two clearinghouses, according to a just-issued comprehensive report on the medical industry. Office Ally is the only organization in the country offering healthcare providers a full suite of revenue-cycle management services.

For the second year in a row, Office Ally received a perfect 100 percent score in "promise keeping," and 100 percent of its clients said that they would buy from Office Ally again. Overall, Office Ally was the highest of all firms surveyed in eight critical categories including overall client satisfaction, top value, and workflow tools and capabilities.

In preparing the report, KLAS spoke with 753 providers in an effort to understand how their clearinghouse services are performing, the quality of the tools given to them, and how clearinghouses assisted with the 5010 migration. "While ambulatory clearinghouse services are becoming more commoditized, key areas of differentiation in the market still exist-primarily in service, offered tool-set functionality, and ability to maintain hih performance during regulatory changes," the report said. It then cited Office Ally for being "among the best with both top-tier service and highly rated claims-management tools."

Specifically, the KLAS report singled out Office Ally as the top-rated vendor for workflow tools and capabilities. Office Ally was also rated the highest among the 14 companies surveyed for online claims editing, allowable attachments, secondary insurance processing, contracting experience, real problem resolution and overall satisfaction. And it was one of only two companies to receive a perfect 100 percent score when clients were asked "Would you buy from this company again "

"We are honored to receive this high ranking from KLAS and are grateful to our clients for the trust and confidence they have placed in us through the years," said Brian O'Neill, president and chief executive officer of Office Ally. "We are especially happy that KLAS has recognized the efforts we put in place to constantly improve and to make sure that our provider clients are fully prepared for the latest requirements, such as the 5010 migration."

KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS' mission is to improve delivery by independently measuring vendor performance for the benefit of its healthcare provider partners, consultants, investors and vendors. Working together with executives from hospitals and clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services and medical equipment vendors. For more information, go to

Office Ally is the only organization in the country offering healthcare providers a full complement of revenue-cycle management services including a patient portal, electronic health records, a practice management system, a clearinghouse and a billing service all under one company. Founded in 2000 the company currently works with more than 290,000 providers and 5,600 insurance carriers in all 50 states. It also houses eligibility for nearly 400 IPAs and small health plans. Its complete suite of interactive ASP Internet-based solutions includes a patient health registry - Patient Ally™, electronic health records - EHR 24/7™, practice management - Practice Mate™, clearinghouse and case-connect tool.¬†All of Office Ally's products and services are offered at minimal or no cost to providers, with customer and technical support available 24/7. Further information may be obtained at

[ Back To Insurance Technology's Homepage ]