[January 15, 2013] |
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Telerx Launches Expanded Access and Reimbursement Program As Part of Full Suite of Solutions for Pharmaceutical and Healthcare Providers
HORSHAM, Pa. --(Business Wire)--
Telerx,
a U.S. based leader in customer care and experience, has launched an
expanded Access and Reimbursement (A&R) program as part of its movement
into the Virtual Healthcare Solutions (VHS) market. As providers and
patients continue to adjust to changes in the healthcare and
pharmaceutical environments, Telerx is now poised to offer support
through its new multi-channel patient engagement solutions designed to
improve health outcomes and manage costs.
"As our healthcare system undergoes one of the biggest overhauls in
modern history, bio/pharmaceutical manufacturers and health insurance
companies have increasingly been turning to third-party partners, like
Telerx, to guide patients and healthcare providers through this complex
environment," said Kevin Connolly, vice president of Virtual Healthcare
Solutions at Telerx. "Drawing upon our 30-year history of serving the
bio/pharmaceutical and healthcare industries along with our significant
A&R experience, we are confident that our state-of-the art, full suite
of access and reimbursement solutions are well-positioned to meet the
demands of these changing times."
Connolly went on to say that growing challenges of higher priced
pharmaceutical and biologic therapies have increased the need for
accurate and cost-effective A&R services. Increasingly patients have
found themselves unable to afford their medications due to higher
copays. Additionally, stricter payor policies including step therapies
and periodic re-authorizations have often lead to patient adherence
issues, Connolly expained.
In addition to highly trained staff, including nurses, who provide a
customized end-to-end case management, the Telerx full suite of A&R
activities includes:
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Product and Service Locators
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Co-Pay Assistance
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Rebates, Guarantees and Specialty Programs
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Patient Assistance Programs
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Patient and HCP Portal Services
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Prior Authorizations
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Benefit Verifications
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Claims Tracking
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Adherence Programs
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Reporting, Trending and Analytics
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Reimbursement Hotlines
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Coding and Billing Support
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Appeals Support
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Prescription Triage and Consulting
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Specialty Pharmacy Services
"By using our highly trained and specialized teams coupled with our
innovative and proprietary business platforms, the Telerx A&R program
has supported appropriate use of medications among participating
physicians, reduced costs and increased efficiency for rebate
processing, among other achievements," noted Connolly. "We understand
the need physicians have to prescribe the right therapy for their
patients and to ensure that their patients can afford to stay on that
therapy. In our view, our knowledge paired with our experience has
allowed us to bridge the patient-physician-pharmaceutical manufacturer
relationship to meet shared goals."
Telerx has been widely recognized for its management of complex and
sensitive interactions in the healthcare and pharmaceutical marketplace,
providing service to some of the largest companies and providers in the
nation during its 30-plus year history.
About Telerx
Ranked a "Top Outsourcer" by Contact Center World for the past five
years, Telerx has distinguished itself over time in providing inbound
services to Fortune 1000 companies. For more than 30 years, Telerx has
provided extraordinary customer care, building and protecting nearly 700
brands. Supported by advanced technology, the company has taken a
customized approach to building strong partnerships with clients to
create a highly successful customer experience and to provide valuable
insights that have helped drive better processes and outcomes. Through
14 traditional and emerging contact channels, Telerx interacts with
millions of customers, consumers, patients and healthcare providers
every year. Over 90 percent of the company's clients are FDA-regulated.
Telerx currently maintains its corporate headquarters in Horsham,
Pennsylvania with additional contact centers in Allentown and
Wilkes-Barre, Pennsylvania, El Paso, Texas and Kings Mountain, North
Carolina. For more information visit Telerx.com
and connect with us on Facebook
and LinkedIn.

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