Insurance Technology Industry News

TMCNet:  Minnesota Life Group Insurance is First to Offer Mobile-Optimized Self Service Site

[February 21, 2013]

Minnesota Life Group Insurance is First to Offer Mobile-Optimized Self Service Site

ST. PAUL, Minn. --(Business Wire)--

In response to customers' growing use of mobile devices, Minnesota Life Insurance Company is the first group life insurer to provide mobile access to its transactional site.

Minnesota Life partnered with Usablenet, a mobile and multichannel platform company, to provide mobile access to LifeBenefits.com where group life insurance enrollees can view their accounts.

"We want our clients to be able to check their life insurance when they think of it," said Adam Taylor, manager, Client Technology. "They no longer have to try to remember to make changes the next time they sit at their PCs.

"We've also made it easy for users to request email reminders to conduct important transactions wherever they are," he added.

Using Minnesota Life's mobile-optimized site, users can view their accounts and also have theoption to transfer to the transaction page on the full site. The company's group life insureds typically enter their accounts with a personal user ID and password or a secure single sign on from their employers' sites.

After launching the site in 2012, Minnesota Life plans to further expand the breadth of mobile-optimized site features.

"The way people access the internet has fundamentally changed with the rise of smartphones and tablets," said Usablenet Chief Marketing Officer Carin van Vuuren. "Consumers want the flexibility to accomplish key tasks while on-the-go, without being limited to the desktop. Minnesota Life addresses that need with its mobile-optimized site."

The Group Insurance Division of Minnesota Life, a subsidiary of Securian Financial Group, consistently is a leader in providing technology that:

  • improves access for insureds,
  • streamlines management for HR departments and
  • reduces costs for employers.

Minnesota Life's technology leadership emerged in the late-1990s with online enrollment and was first in the large case industry to use electronic signatures, conduct real-time underwriting and introduce live chat with customer service representatives.

About Securian Financial Group
Since 1880, Securian Financial Group and its affiliates have provided financial security for individuals and businesses in the form of insurance, investments and retirement plans. It is the holding company parent of a group that includes Minnesota Life Insurance Company and Securian Life Insurance Company, a New York-admitted insurer. All three companies are headquartered in St. Paul, MN.

About Usablenet
Usablenet is a global technology leader for mobile and multi-channel customer engagement. Usablenet's powerful platform enables leading companies in all sectors to create compelling experiences for their customers across multiple channels, including mobile, tablet, social, and in-store kiosk. Founded in 2000, Usablenet is a private company headquartered in New York City with offices in Los Angeles, Italy and London. http://www.usablenet.com¬†or on Twitter (News - Alert) @Usablenet.

DOFU - 02-2013
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