Insurance Technology Industry News

TMCNet:  For the Second Straight Year, Agencyport Achieves Gold Ratings in Novarica's Average Customer Experience (ACE) Rankings

[February 27, 2013]

For the Second Straight Year, Agencyport Achieves Gold Ratings in Novarica's Average Customer Experience (ACE) Rankings

BOSTON --(Business Wire)--

Agencyport Software, a leading provider of software and services to the P&C insurance and reinsurance industries, recently earned Gold-level Novarica Average Customer Experience (ACE) Rankings for both its AgencyPortal™ and AgencyConnect™ software solutions, for the second year in a row. Agencyport is the only provider to achieve Gold-level rankings in the Agent Portal & Connectivity Solutions category.

The rankings, conducted by insurance technology analyst firm Novarica, recognize solution providers whose technology delivers exemplary value to their customers. They are based on surveys of senior technology and operational executives at insurer, reinsurer and financial institution clients who have direct experience with the vendor product and organization. Novarica ACE Rankings are produced independently and not sponsored by vendors. They provide a completely transparent, unedited and unbiased perspective of how well a solution or provider meets its customers' needs. To measure customer experience, senior technology and oerational executives who have direct experience with Agencyport's products and organization completed the survey.

Both Agencyport solutions, AgencyPortal™ and AgencyConnect™, were ranked high in the areas of Staff, Organization, Function and Technology, receiving overall scores of 97 and 96 on a 100 point scale, respectively. Additionally, AgencyPortal™ received 99 out of 100, and AgencyConnect™ received 98 out of 100 in the category of Overall Customer Satisfaction. Novarica's Gold Ranking status is achieved when ten customers review a specific solution.

"We do not consider Agencyport a vendor, but truly a good business partner," said one of the participating clients.

AgencyPortal™ is a state-of-the-art, web-based distribution platform that allows P&C carriers of all sizes to execute key business transactions quickly and easily with their channel partners-agents, brokers, MGAs and policy holders. AgencyConnect™ is the industry's leading agency interface solution, integrating more carriers with more agency management systems than any other product. It is the foundation for Agencyport's current Connect5 solution.

"We're glad that both AgencyPortal™ and AgencyConnect™ continue to score high in all categories of Novarica's ACE Rankings," said Agencyport Co-CEO Steve Hauck. "We're also extremely grateful for the time our customers took to participate in this important survey, and we look forward to continuing to provide them with the best service and innovative products in the marketplace."

About Agencyport:
Agencyport Software makes the business of insurance more efficient through technology innovation. We offer the world's leading web-based distribution technologies and robust business intelligence tools-a powerful mix that makes the business of insurance easier and smarter, and helps our customers seize opportunities and gain a competitive edge quickly. Follow Agencyport on Twitter (News - Alert) at @Agencyport and online through our blog, Insight: An Agencyport Blog at

About Novarica:
Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives and project teams. The company delivers its service through published research, retained advisory services, and project-based consulting. Novarica's research includes market and trend analyses, best practices research, case studies, and independent analyses of insurance software vendors. Novarica draws its knowledge from the personal experience of its principals, the ongoing information gathering initiatives of dedicated research staff, and regular communication with insurer executives through informal networks and through the Novarica Insurance Technology Research Council. More information is available online at

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