|[February 27, 2013]
For the Second Straight Year, Agencyport Achieves Gold Ratings in Novarica's Average Customer Experience (ACE) Rankings
BOSTON --(Business Wire)--
Software, a leading provider of software and services to the P&C
insurance and reinsurance industries, recently earned Gold-level
Novarica Average Customer Experience (ACE) Rankings for both its AgencyPortal™
software solutions, for the second year in a row. Agencyport is the only
provider to achieve Gold-level rankings in the Agent Portal &
Connectivity Solutions category.
The rankings, conducted by insurance technology analyst firm Novarica,
recognize solution providers whose technology delivers exemplary value
to their customers. They are based on surveys of senior technology and
operational executives at insurer, reinsurer and financial institution
clients who have direct experience with the vendor product and
organization. Novarica ACE Rankings are produced independently and not
sponsored by vendors. They provide a completely transparent, unedited
and unbiased perspective of how well a solution or provider meets its
customers' needs. To measure customer experience, senior technology and
oerational executives who have direct experience with Agencyport's
products and organization completed the survey.
Both Agencyport solutions, AgencyPortal™ and AgencyConnect™, were ranked
high in the areas of Staff, Organization, Function and Technology,
receiving overall scores of 97 and 96 on a 100 point scale,
respectively. Additionally, AgencyPortal™ received 99 out of 100, and
AgencyConnect™ received 98 out of 100 in the category of Overall
Customer Satisfaction. Novarica's Gold Ranking status is achieved when
ten customers review a specific solution.
"We do not consider Agencyport a vendor, but truly a good business
partner," said one of the participating clients.
AgencyPortal™ is a state-of-the-art, web-based distribution platform
that allows P&C carriers of all sizes to execute key business
transactions quickly and easily with their channel partners-agents,
brokers, MGAs and policy holders. AgencyConnect™ is the industry's
leading agency interface solution, integrating more carriers with more
agency management systems than any other product. It is the foundation
for Agencyport's current Connect5 solution.
"We're glad that both AgencyPortal™ and AgencyConnect™ continue to score
high in all categories of Novarica's ACE Rankings," said Agencyport
Co-CEO Steve Hauck. "We're also extremely grateful for the time our
customers took to participate in this important survey, and we look
forward to continuing to provide them with the best service and
innovative products in the marketplace."
Software makes the business of insurance more efficient through
technology innovation. We offer the world's leading web-based
distribution technologies and robust business intelligence tools-a
powerful mix that makes the business of insurance easier and smarter,
and helps our customers seize opportunities and gain a competitive edge
quickly. Follow Agencyport on Twitter (News - Alert) at @Agencyport
and online through our blog, Insight: An Agencyport Blog at www.agencyport.com/blog/.
Novarica provides information,
insights, and perspective on markets, operations, and technology to
financial services and insurance executives and project teams. The
company delivers its service through published research, retained
advisory services, and project-based consulting. Novarica's research
includes market and trend analyses, best practices research, case
studies, and independent analyses of insurance software vendors.
Novarica draws its knowledge from the personal experience of its
principals, the ongoing information gathering initiatives of dedicated
research staff, and regular communication with insurer executives
through informal networks and through the Novarica Insurance Technology
Research Council. More information is available online at www.novarica.com.
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