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TMCNet:  Global Hosted PBX Market (2018-2023) Forecast to Grow at a CAGR of 14.9% - Rising Need of Enterprise Mobility is a Major Driver

[April 12, 2018]

Global Hosted PBX Market (2018-2023) Forecast to Grow at a CAGR of 14.9% - Rising Need of Enterprise Mobility is a Major Driver

DUBLIN, April 12, 2018 /PRNewswire/ --

The "Hosted PBX Market by Solution, Service (Virtual Deployment, Virtual Assistance & Support, Online Charging Services, Emergency Call Routing Services, Protocol Management Services), Organization Size, Vertical, and Region - Global Forecast to 2023" report has been added to's offering.

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The global hosted PBX market size is expected to grow from USD 4.73 billion in 2018 to USD 9.50 billion by 2023, at a CAGR of 14.9% during the forecast period.

The hosted PBX market is gaining traction due to the rising need of enterprise mobility and rising adoption of the cloud and unified communications. Furthermore, low CAPEX and TCO, and the necessity to upgrade from traditional PBX to cloud-based PBX are driving the market. However, security and privacy concerns are restraining the hosted PBX market growth.

The healthcare vertical is leading in the adoption of hosted PBX solution and associated services, as these solutions and services provide reliable communication in providing care to patients. Hosted PBX solutions offer features and functionalities, such as instant messaging and real-time communications, to enable practitioners to stay connected in the high-paced complex healthcare environment. Cloud-based telecommunications, in the form of hosted PBX services and VoIP telephony, enable medical professionals to have access to their patients and centers of operations from heterogeneous locations, at any time of the day.

Hosted PBX extends real-time and cost-effective communication functionality to not only doctors and nursing staff, but also to the group involved in paramedical and emergency response services, such as ambulance crews and firefighters. In the healthcare vertical, communication and collaboration among staff members is critical to provide immediate care, which is also a factor driving the adoption of hosted PBX and UCaaS (including features, such as IP telephony, real-time location system, and dual-mode phones) in this vertical.

North America is expected to hold the largest market size in the hosted PBX market during the forecast period. The region is witnessing the emergence of trending technologies, such as cloud, IoT, mobility, and unified communications, which drives the critical need for reliable connectivity and communication.

APAC is expected to witness significant growth and is projected to be the fastest-growing region in the global hosted PBX market. The region has witnessed advanced and dynamic adoption of new technologies and has been a lucrative market for hosted PBX solutions and associated services. In APAC, the demand for UC and vido conferencing is growing, and hence, companies are looking for advanced UC components and delivery platforms Furthermore, rising need of enterprise mobility and necessity to upgrade from traditional PBX to cloud-based PBX is driving the need for reliable hosted PBX solution and associated services beyond traditional boundaries, thereby boosting the overall growth of hosted PBX market during the forecast period.

The hosted PBX market includes major vendors, such as Cisco Systems (US), AT&T (US), Avaya (US), BT Group (UK), Mitel Networks (Canada), 8x8 (US), Polycom (US), Comcast Business (US), MegaPath (US), CenturyLink (US), RingCentral (US), and XO Communications (US). The other players include Ozonetel (India), Nexge Technologies (India), BullsEye Telecom (US), TPx Communications (US), Telesystem (US), OneConnect (Canada), InterGlobe Communications (US), 3CX (Turkey), Star2Star Communications (US), Nextiva (US), NovoLink Communications (US), Datavo (US), and Digium (US).

Key Topics Covered

1 Introduction
1.1 Objectives Of The Study
1.2 Market Definition
1.3 Market Scope
1.4 Years Considered For The Study
1.5 Currency
1.6 Stakeholders

2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.2 Primary Data Breakdown Of Primaries Key Industry Insights
2.2 Market Size Estimation
2.3 Research Assumptions
2.4 Limitations

3 Executive Summary

4 Premium Insights
4.1 Attractive Market Opportunities In The Hosted Pbx Market
4.2 Hosted Pbx Market, By Vertical And Region, 2018
4.3 Hosted Pbx Market Investment Scenario, 2018-2023
4.4 Hosted Pbx Market, By Organization Size, 2018
4.5 Hosted Pbx Market, By Region, 2018 Vs. 2023

5 Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers Rising Need for Enterprise Mobility Low Capex and TCO Rising Adoption of the Cloud and UC Necessity to Upgrade from Traditional PBX to Cloud-Based PBX
5.2.2 Restraints Security and Privacy Concerns
5.2.3 Opportunities Rising Adoption of the Telco Cloud Advent of WebRTC Growing Trend of Network Convergence and UC Applications
5.2.4 Challenges Growing Concerns About QOS
5.3 Hosted Pbx: Features
5.3.1 Intelligent Call Routing
5.3.2 Automatic Call Distribution Queuing Management
5.3.3 Fax-On-Demand
5.4 Hosted Pbx: Related Components
5.4.1 Softswitch
5.4.2 Softphone

6 Hosted Pbx Market, By Component
6.1 Introduction
6.2 Solution
6.3 Services

7 Hosted Pbx Market, By Service
7.1 Introduction
7.2 Virtual Deployment And Setup
7.3 Network Traffic Management
7.4 Virtual Assistance And Support
7.5 Configuration And Change Management
7.6 Bandwidth Management And Optimization
7.7 Online Charging Services
7.8 Emergency Call Routing Services
7.9 Compliance Management Services
7.10 Protocol Management Services

8 Hosted Pbx Market, By Organization Size
8.1 Introduction
8.2 Small And Medium-Sized Enterprises
8.3 Large Enterprises

9 Hosted Pbx Market, By Vertical
9.1 Introduction
9.2 Information Technology
9.3 Banking, Financial Services, And Insurance
9.4 Healthcare
9.5 Manufacturing
9.6 Retail
9.7 Government And Public Sector
9.8 Education
9.9 Others

10 Hosted Pbx Market, By Region
10.1 Introduction
10.2 North America
10.3 Europe
10.4 Asia Pacific
10.5 Middle East And Africa
10.6 Latin America

11 Competitive Landscape
11.1 Overview
11.2 Market Ranking
11.3 Competitive Scenario
11.3.1 New Product Launches
11.3.2 Mergers And Acquisitions
11.3.3 Partnerships, Agreements, And Collaborations

12 Company Profiles
12.1 AT&T
12.2 BT Group
12.3 Cisco Systems
12.4 8X8
12.5 Avaya
12.6 Megapath
12.7 Centurylink
12.8 Polycom
12.9 Mitel Networks
12.10 Ringcentral
12.11 Comcast Business
12.12 XO Communications
12.13 Ozonetel
12.14 Nexge Technologies
12.15 Bullseye Telecom
12.16 TPX Communications
12.17 Telesystem
12.18 Oneconnect
12.19 Interglobe Communications
12.20 3CX
12.21 Star2Star Communications
12.22 Nextiva
12.23 Novolink Communications
12.24 Datavo
12.25 Digium

For more information about this report visit

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