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TMCNet:  The New Normal: Nearly 5.1 Billion Robocalls Made in November

[December 06, 2018]

The New Normal: Nearly 5.1 Billion Robocalls Made in November

IRVINE, Calif., Dec. 6, 2018 /PRNewswire/ -- The nation's robocalling epidemic continues apace, with 5.1 billion robocalls nationwide received in November, just slightly below the all-time record set in October. This volume equaled 169.6 million calls placed every day during November, and an all-time record of 1,963 robocalls for every second of the month.

"Finally, we're seeing a month where we didn't get more robocalls than the previous month," said YouMail CEO Alex Quilici. "Unfortunately, this month was a day shorter than last month, which means robocalls were still running at a higher per-day pace. In addition, the large volume of calls came despite holidays that reduced robocall traffic, with Thanksgiving in the U.S. and Diwali in India, where many of these types of calls originate."

Robocalls Continue to Be Driven by Scams

Combined scam and telemarketing calls continue to account for roughly 60% of all robocalls, with over 2 billion scam calls and nearly 1 billion telemarketing calls made in November, very similar to September and October's numbers. The 3 billion scam and telemarketing robocalls made in November amount to an enormous number of calls that the majority of consumers just do not want to receive.



Type of Robocall

Estimated Nov. Robocalls

Percentage of Nov. Robocalls

Alerts and Reminders

997 million (+112 million)

19% (+2%)

Payment Reminders

1.1 billion (-108 million)

21% (-2%)

Telemarketing

997 million (+85 million)

20% (+2%)

Scams

2.026 billion (-113 million)

40% (-2%) 

The top five scam types remained identical between September, October and November, with Health Insurance Scams, Easy Money Scams, and Search Listings Scams making the list, despite decreasing notably in volume.  However, Interest Rate Scams jumped in volume significantly, back to levels seen in previous months.

Rank

Type of Scam

Estimated Nov. Robocalls

Summary of Scam

1

Health/Health Insurance Scams

448.6m (-51 million)

Identify theft/scam payments

2

Interest Rate Scams

176.6m (+44.3 million)

Identify theft

3

Student Loan Scans

99.8m (-2 million)

Identify theft/scam payments

4

East Money Scams

80.9m (-63 million)

Pay to make money/get job

5

Search Listing Scams

69.2m (-32 million)

Pay to maintain search listing

This Month's Winners

The cities, area codes and states with the highest volumes of robocalls in November were very similar to last month, with the exception that Baton Rouge beat out Washington D.C. for the most robocalls per person. Areas in the South continued to receive the most robocalls in November.

City with the Most Calls:

Atlanta, GA (213.6 million)

City with the Most Calls/Person:

Baton Rouge, LA (53.6)

Area Code with the Most Calls:

404 in Atlanta, GA (90.3 million)

Area Code with the Most Calls/Person:

404 in Atlanta, GA (75.5)

State with the Most Calls:

Texas (577 million)

State with the Most Calls/Person:

Louisiana (31.5)

2018 Timeline: The Year Thus Far

Consumers have seen an massive increase in robocalls this past year, and the problem continues to persist despite efforts by regulatory bodies like the FCC to limit the issue. Below is a timeline showing robocall volumes since the beginning of 2018:

Month

Calls/Month

Calls/Day

Calls/Hour

Call/Minute

Calls/Second

Nov. 2018

5.09 billion

169.6 million

7.1 million

117,764

1,963

Oct. 2018

5.11 billion

164..9 million

6.9 million

114,544

1,909

Sept. 2018

4.41 billion

147.0 million

6.1 million

102,060

1,701

Aug. 2018

4.22 billion

136.1 million

5.7 million

94,548

1,576

Jul. 2018

4.00 billion

129.0 million

5.4 million

89,603

1,493

Jun. 2018

4.12 billion

137.4 million

5.7 million

95,479

1,591

May 2018

4.06 billion

130.9 million

5.5 million

90,961

1,516

Apr. 2018

3.36 billion

112.0 million

4.7 million

77,802

1,297

Mar. 2018

3.16 billion

101.8 million

4.2 million

70,695

1,178

Feb. 2018

2.75 billion

98.1 million

4.1 million

68,149

1,136

Jan. 2018

2.88 billion

95.8 million

34.0 million

64,408

1,073

These latest monthly figures come from YouMail, a free robocall blocking solution for mobile phones. YouMail blocks unwanted robocallers by making sure the user's phone doesn't ring, and then plays an out-of-service message that leads them to think they dialed an invalid number. YouMail identifies problematic numbers and robocalls using a combination of its recently patented audio fingerprinting technology, call patterns, and consumer feedback.

YouMail provides the YouMail Robocall Index to estimate of robocall volume across the country and for specific area codes each month. This estimate is formed by extrapolating from the behavior of the billions of calls YouMail has handled for its users, and these statistics are regularly cited by the Federal Communications Commission (FCC) as a definitive source for national data trends.  

For a full ranking of cities, states and area codes, as well as details on the behavior of robocallers in each area code, please see http://robocallindex.com. To listen to actual voice messages left by robocallers, please visit the YouMail Directory. To join the YouMail Robocall Index mailing list, please write to RobocallIndex@YouMail.com.

About YouMail, Inc.
YouMail, Inc. is the leading provider of intelligent, cloud-based telecommunication services. The company's flagship service provides an automated virtual receptionist that replaces the subscriber's voicemail on iPhone, Android, and Windows phones. This service stops robocalls, and delights other callers by instantly greeting, routing, and responding to them, personally and memorably, and even provides free conference calls. YouMail also provides data on problematic phone number behavior, through a reverse phone lookup service that allows anyone to identify and comment on suspicious numbers, an application program interface (API) that any telecom service provider or third-party developer can use to determine whether a number is problematic, and the  YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.

Contact:

Keya Balar for YouMail
Lumina Communications
YouMailPR@luminapr.com       
646-791-9600

 

Cision View original content:http://www.prnewswire.com/news-releases/the-new-normal-nearly-5-1-billion-robocalls-made-in-november-300760888.html

SOURCE YouMail, Inc.


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