Contact Center Solutions

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HERMIT Technology Platform Finally Arrives
Dovetail Insurance Wins Palmetto Pillar Award
Konnect Net Reduces Health Insurance Processing Times
Insurance Group Picks CallidusCloud to Improve Management of Incentive Payments
CloudInsure Announces Agreement with Guy Carpenter & Company
Health Insurers Marketing to Poorer, Less Educated as Insurance Expands
Equity Insurance Partnerships Reap Benefits with Rostrvm's Outbound Predictive Dialer
QlikTeck Enlisted as Elite Partner
The Phoenix Companies Announces Newly Developed Electronic App Platform
Link Healthcare Plans and Health Expenses Simply with Simplee
Who Owns the Customer Experience? Hint, Customers Do
Contact Center Solutions - Analysis
Business Process Automation
Account Receivable Management
Cloud Based Contact Center
Extending Contact Center Capabilities Across the Insurance Enterprise: Conjoining Social, Mobile, ECM, and Process Automation
Mobile solutions, social media, analytics, content management (ECM), and process automation, enable insurers to drive differentiation.
Integrated Content and Communications: A Key Business Issue for Insurers
Insurers must effectively integrate content and communications solutions with core systems for underwriting, policy servicing, and claims — to make the customer experience superior.
Holistic Customer Communications Management (CCM): Building Profitable Relationships in Insurance
How strategic changes in CCM can benefit any utility contact center.

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