Contact Center Solutions

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hc1.com and Interactive Intelligence Partner to Improve Operational and Service Efficiency of Medical Labs
NFP Health Sponsors America's Health Insurance Plans' 2012 Forum
SeeChange Health Insurance Gives its Members Rewards Used to Join One Medical Group
ProAssurance Corporation Acquires Nevada Doctors Insurance Exchange
Basler Insurance Settles on SAS's Data Management Solutions for Centralized and More Flexible Data Base
Ydrogios Picks SAS DataFlux for Insurance Data Management
HealthPocket.com Helps Consumers Decide on Best Insurance Coverage Plan
NAIC Sets up Consumer Call Centers to Respond to Resident Needs
Generali Hellas Harnesses SAS Insurance Analytics Architecture to Speed its Analytics
Looking Ahead: Top Five Healthcare IT Trends for 2013; Trends Based on Positive Customer Results on Patient Engagement, Collaboration and Innovation
Confirmit CustomerSat Introduces Active Dashboards
Who Owns the Customer Experience?
Contact Center Solutions - Analysis
CaaS
Business Process Automation
Account Receivable Management
Cloud Based Contact Center
Extending Contact Center Capabilities Across the Insurance Enterprise: Conjoining Social, Mobile, ECM, and Process Automation
Mobility, social media, analytics, content management (ECM), and process automation, mean insurers can better evaluate opportunities and drive differentiation.
Holistic Customer Communications Management (CCM): Building Profitable Relationships in Insurance
How CCM is most valuable when insurers take a holistic approach.
Integrated Content and Communications: A Key Business Issue for Insurers
Effectively integrating content and communications solutions with core systems for underwriting, policy servicing, and claims to improve the customer experience.

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