ClickFox Signs Partnership Agreement with QBE FIRST

ClickFox (News - Alert), the major player in a new breed of customer experience analytics software and solutions, has announced partnership with QBE FIRST, a member company of the QBE Insurance Group, delivering specialty insurance and technology-enabled solutions to the mortgage, housing and financial services industries.

QBE FIRST, owing to this agreement, will be able to leverage ClickFox's industry-leading analytics solution.

The solution will help QBE FIRST get a clear, cohesive view of its customers' experiences across many touch points.

"At QBE FIRST, we pride ourselves on leveraging technology to improve the quality of our customer interactions," said Carla LaMorta, CIO for QBE FIRST, in a press release.

"We use many technologies to make working with us convenient for customers. The information ClickFox will provide us will help us increase both the responsiveness and effectiveness of the services we provide our customers. This is a crucial part of our strategic emphasis on operational excellence and exceptional customer experience."

ClickFox, based on its years of experience with the top insurance organizations in North America, has established unrivaled domain expertise that ensures all insurance providers can quickly and effortlessly see high impact from experience analytics.

Customer base of ClickFox includes leading Fortune 500 organizations across the wireless, financial services, telecom, cable, utility and insurance industries. The company is helping its customers improve loyalty, raise revenue, cut costs, enhance their reputations, drive business strategy and improve prediction of future needs.

In related news, Bank of America Corporation has announced that it has completed the sale of the lender-placed and voluntary property and casualty insurance assets and liabilities of Balboa Insurance Company and affiliated entities to QBE Insurance Group.

Deepika Mala is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.