Singularity Announces Success on Microsoft Windows Azure Platform

By Raju Shanbhag
TMCnet Contributor

Singularity has announced that the company’s Case Management & BPM product, TotalAgility, now works on the Azure Platform and Dynamics CRM, according to a press release.

From a .Net server to the Azure cloud service, the Proof of Concept began with the successful porting of the Singularity TotalAgility platform. Allowing case workers, such as insurance underwriters, fraud investigators, customer service engineers and others to manage relationships, data, documents, processes and communications without on-premise software installation, further cloud-based integration with Dynamics CRM 2011, SharePoint Online and Exchange was achieved, after the successful port.

Microsoft (News - Alert) SharePoint 2010 has become one of the most successful content and collaboration products for the Enterprise. SharePoint provides the client with a wide set of collaboration capabilities, which can be used across the organization to improve worker productivity.

“In the new era of people-driven, cloud-based processes Singularity is extending its Case Management industry leadership¹ so that our clients can further reduce cost and risk, improve their customers’ experience and more easily meet changing regulatory and policy requirements,” said Dermot McCauley, Singularity’s Director of Sales and Marketing. “Our strategic partnership with Microsoft enables us to provide cloud-based services that make mobile and desk-based workers more productive. We are already seeing commercial benefits from this PoC.”

Giving process designers and process participants enhanced opportunities for collaboration during the development and execution of business processes, the benefits of integrating a BPM suite with a Unified Communications (News - Alert) application can be quickly realized. The benefits of this integration are amplified, in the context of the knowledge intensive and unpredictable processes commonly associated with case management.

Recently, the company announced the launch of the latest version of the Business Process Management (BPM) and Case Management suite TotalAgility v5.2. Leveraging TotalAgility v5.2, customers can gain from enhanced e-mail handling through extension of its integration with Microsoft Exchange. The company has enhanced Dynamics CRM integration allowing clients to select from Dynamics CRM 2011 as well as versions 3 and 4.