Pegasystems' Client Wins Award for Excellence in BPM and Workflow

By Raju Shanbhag
TMCnet Contributor

Farmers Insurance, one of the clients of Pegasystems (News - Alert), has been recognized for success and innovation with its standout claims handling system, Pegasystems has announced.

For its claims system, the recognition marks the sixth award that Farmers has received in the last year. Last December, Farmers was also recognized with a similar award from WfMC. These prestigious awards recognize user organizations that have demonstrably excelled in implementing innovative business process solutions to meet strategic business objectives and are co-sponsored by WfMC and BPM.com. Workflow Management Coalition (WfMC) and BPM.com jointly sponsor the annual awards, and Future Strategies Inc. manages the program, the company stated in a press release.

“The vast success of Farmers is a testament to how innovative and agile insurers can become once they embark on business transformation,” stated Leo Sugg, Global Business Unit Leader, Insurance, for Pegasystems. “Pega is committed to customer success and very gratified to see our clients get much-deserved recognition for their achievements. Pegasystems' unique Build for Change technology helps clients such as Farmers achieve predictable and favorable business outcomes.”

As part of its 18th Annual Global Awards for Excellence in Business Process Management (BPM) and Workflow, the Workflow Management Coalition (WfMC) awarded Farmers a Silver Award. Having driven more efficient claims handling times and higher customer satisfaction, farmers' recognition comes from its continual improvement and revamping its customer service initiatives and First Notice of Loss (FNOL) application.

Recently, the company introduced Pega Cloud for CRM offering to meet the increased demands that today's organizations have for implementing their customer service initiatives on the cloud. With Pega Cloud for CRM, customer service organizations can take advantage of the company’s intent-driven multi-channel contact center solution in a hosted environment. Unlike other solutions, there is no lock-in with Pega Cloud for CRM which offers organizations the ability to start on the cloud and easily move on-premise if they so choose.