Insurance Technology Featured Article

Fulcrum Releases Latest Version of Claims Manager Software Application

May 22, 2012

Fulcrum (News - Alert), a provider of advanced marketing solutions, has recently introduced an enhanced version of the Fulcrum Claims Manager software application. Several of Fulcrum's clients have already deployed the new version, and more are expected to add these self-service capabilities in the coming months. Previously used in call centers managed by Fulcrum or its clients, the Fulcrum Claims Manager is now available to Fulcrum clients on software as a service web application.

The latest version reportedly provides new tools for consumers to self-administer extended service claims, allowing end-customers to independently register products and extended service plan coverage. If consumers need to initiate a claim under their service plan, they can also initiate service and even arrange for return shipping of an item for repair or replacement. In addition, registration of products covered under extended service plans and the administration of claims under those plans is facilitated by the Fulcrum Claims Manager.

"Consumers expect to have Web-based tools to manage all sorts of transactions, from buying products to buying extended service plans online. Putting more control in their hands not only offers more convenience, it reduces the cost of servicing a claim," said Nathan Baldwin, executive vice president, Fulcrum, in a press release. "We've had great success deploying other customer-facing applications; this enhanced Claims Manager app is a natural extension of our technology which should bring great value to our customers and their clients."

Fulcrum, headquartered in New York City, helps several leading businesses increase and accelerate the profitability of their marketing and advertising investments.

In related news, Fulcrum Technologies has announced that Northwestel Inc., a firm that services the largest operating area of any telecommunications company in the Western Hemisphere over the most remote and rugged terrain in Canada, has become the latest Canadian customer to implement its Fulcrum CATS Infrastructure Management solution.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Insurance Technology Articles

Auto Insurance Telematics Poised for Explosive Growth

Smart cars are getting smarter and have become foundational elements of our increasingly connected world. The data they generate pertaining to things like driver habits, the car condition and adherence to maintenance best practices, where the car is driven, where it calls home, etc. are all critical in determining insurance premiums. In fact, they are what will enable insurers the ability to reward customers who are good drivers and good owners while charging higher rates for those who are less … [ Read More ]
10/23/2014

Allscripts and ScriptSave Partner on Prescription Savings Program

While much attention in the insurance world is centered on using technology to improve the customer care of people with insurance, there are also efforts underway in the U.S. to help those without insurance get timely access to affordable medications. These efforts ultimately have the impact of bending the cost curve for medicines for everyone. [ Read More ]
10/23/2014

Leveraging M2M and IoT Services can Help Conventional Insurers Face Competition, says SAP Study

SAP SE stated that a recent study sponsored by it, revealed that long-standing insurance providers need to leverage and experiment with machine-to-machine and the Internet of Things and also invest more in customer-related technologies in order to gain a competitive advantage over non-insurance companies. [ Read More ]
10/21/2014

Vlocity Introduces Two New Cloud Apps Built on Salesforce1 Platform

Vlocity designs and creates industry-specific applications on the Salesforce1 platform to provide organizations with functional cloud in mobile software solutions that embed industry best practices and business processes. These applications take away all the hard work of integrating the latest technology and the processes an organization needs in one single app that can be deployed across different devices. With Vlocity, organizations are able to improve customer experience interactions across t… [ Read More ]
10/21/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!