Insurance Technology Featured Article

MetLife Brazil Picks Ci&T Application Management Services

June 07, 2012

Ci&T has provided application management services to MetLife Brazil, a life insurance company, to guarantee constant availability of mission-critical applications and allow the IT team to focus directly on business-exclusive activities.

Breno Gomes, chief technology officer at MetLife Brazil, noted that application support is a big issue for many companies, and that the greatest benefit is that Ci&T offers metrics and reports with deep analysis allowing the company to identify the source of problems and resolve them quickly.

Ci&T’s expertise in application development makes it the perfect partner to not only build applications, but to manage them as well. The company’s teams employ agile methodologies and Lean principles to deliver value-generating projects for companies of all sizes, by leveraging the latest mobile, cloud and Web technologies.

To MetLife Brazil, the company’s teams deliver application management services. They also provide ongoing support for many applications within the organization, according to company officials.

Moreover, both MetLife and Ci&T share the entire application management process, attendance and recording of calls, management concerns, follow ups with customers and suppliers and identification of the root causes of issues.

At the life insurance company, the knowledge gained via this shared management process can be applied in other application support scenarios.

 “Prior to our engagement, MetLife Brazil was responsible for managing many applications, leaving little time to find ways to improve,” said Daniel Jerozolimski, director of application management services at Ci&T.

The company’s high-performance teams are in constant communication with MetLife Brazil's IT team and “are able to take on application management and support, allowing the IT department to focus on more business-critical activities,” Jerozolimski said.

Earlier this year in March, Ci&T and Acquia, the enterprise guide to Drupal, announced their partnership to further advance the use of Drupal in managing multi-brand website content and digital marketing services projects.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment

The Health and Human Services Department (HHS)is using popular websites to spread word on open enrollment period. [ Read More ]
12/19/2014

DataPath Provider Payments Simplifies Reimbursements for Workers' Comp

For those in the claims processing industry, especially those who deal with workers' compensation ones, there is little doubt that managing provider payments can be challenging and costly. And, just like the application of automation technology is transforming all aspects of insurance business processes the payment of workers' comp is no exception. An illustration of this is the announcement from Little Rock, AR-based DataPath, who has launched an electronic provider payment solution precisely f… [ Read More ]
12/18/2014

Vlocity Insurance 2.0 Takes a Big Step in Omnichannel Insurance Service

The necessity of a multi-channel environment, even an omnichannel environment, is becoming increasingly clear at virtually every level and breed of sales. It's not enough to be parked at a desk waiting for a call, or making calls to potential customers on a cold-calling basis. Now, companies need to be ready regardless of the avenue customers may want to use, be it live chat, social media, or anything else. Vlocity, meanwhile, wants to help out on that front by releasing Vlocity Insurance 2.0, a… [ Read More ]
12/17/2014

Interactive Intelligence Honored as Great Place to Work

Interactive Intelligence honored with coveted Glassdoor Employees' Choice Award as one of U.S. best places to work. [ Read More ]
12/13/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!