Insurance Technology Featured Article

MetLife Brazil Picks Ci&T Application Management Services

June 07, 2012

Ci&T has provided application management services to MetLife Brazil, a life insurance company, to guarantee constant availability of mission-critical applications and allow the IT team to focus directly on business-exclusive activities.

Breno Gomes, chief technology officer at MetLife Brazil, noted that application support is a big issue for many companies, and that the greatest benefit is that Ci&T offers metrics and reports with deep analysis allowing the company to identify the source of problems and resolve them quickly.

Ci&T’s expertise in application development makes it the perfect partner to not only build applications, but to manage them as well. The company’s teams employ agile methodologies and Lean principles to deliver value-generating projects for companies of all sizes, by leveraging the latest mobile, cloud and Web technologies.

To MetLife Brazil, the company’s teams deliver application management services. They also provide ongoing support for many applications within the organization, according to company officials.

Moreover, both MetLife and Ci&T share the entire application management process, attendance and recording of calls, management concerns, follow ups with customers and suppliers and identification of the root causes of issues.

At the life insurance company, the knowledge gained via this shared management process can be applied in other application support scenarios.

 “Prior to our engagement, MetLife Brazil was responsible for managing many applications, leaving little time to find ways to improve,” said Daniel Jerozolimski, director of application management services at Ci&T.

The company’s high-performance teams are in constant communication with MetLife Brazil's IT team and “are able to take on application management and support, allowing the IT department to focus on more business-critical activities,” Jerozolimski said.

Earlier this year in March, Ci&T and Acquia, the enterprise guide to Drupal, announced their partnership to further advance the use of Drupal in managing multi-brand website content and digital marketing services projects.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

UK's Towergate Insurance Selects Earnix Insurance Solution

Towergate Insurance, one of the U.K.'s largest independently owned insurance intermediary, has selected the Earnix Insurance solution to enhance its customer analytics and pricing management capabilities. [ Read More ]
07/28/2014

Genpact Utilizes SAP HANA Cloud Platform

Genpact, which stands for 'Generating Impact,' once again lived up to its reputation of helping enterprises become more adaptive, globally effective, and connected to their own clients, using the SAP HANA Cloud Platform. [ Read More ]
07/28/2014

Fireman's Fund Insurance Company Announces New User Friendly Website

Fireman's Fund Insurance Company, a premier property and casualty insurance company providing personal and commercial insurance products, has inaugurated a new website that features an intuitive interface and is customized to give the right information that customers demand. [ Read More ]
07/28/2014

Bain & Company Offers Global Insurance Customer Loyalty, 2014

Bain & Company, a business consulting firm, has presented report on "Global Insurance Customer Loyalty, 2014". The new comprehensive customer survey and report includes opinions of 158,000 policyholders in 18 countries in Europe, the Americas and Asia. [ Read More ]
07/24/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!