Ci&T has provided application management services to MetLife Brazil, a life insurance company, to guarantee constant availability of mission-critical applications and allow the IT team to focus directly on business-exclusive activities.
Breno Gomes, chief technology officer at MetLife Brazil, noted that application support is a big issue for many companies, and that the greatest benefit is that Ci&T offers metrics and reports with deep analysis allowing the company to identify the source of problems and resolve them quickly.
Ci&T’s expertise in application development makes it the perfect partner to not only build applications, but to manage them as well. The company’s teams employ agile methodologies and Lean principles to deliver value-generating projects for companies of all sizes, by leveraging the latest mobile, cloud and Web technologies.
To MetLife Brazil, the company’s teams deliver application management services. They also provide ongoing support for many applications within the organization, according to company officials.
Moreover, both MetLife and Ci&T share the entire application management process, attendance and recording of calls, management concerns, follow ups with customers and suppliers and identification of the root causes of issues.
At the life insurance company, the knowledge gained via this shared management process can be applied in other application support scenarios.
“Prior to our engagement, MetLife Brazil was responsible for managing many applications, leaving little time to find ways to improve,” said Daniel Jerozolimski, director of application management services at Ci&T.
The company’s high-performance teams are in constant communication with MetLife Brazil's IT team and “are able to take on application management and support, allowing the IT department to focus on more business-critical activities,” Jerozolimski said.
Earlier this year in March, Ci&T and Acquia, the enterprise guide to Drupal, announced their partnership to further advance the use of Drupal in managing multi-brand website content and digital marketing services projects.
Edited by Braden Becker