Equity Insurance Partnerships, the U.K.’s leading insurance solution provider to affinity partners, witnessed a significant improvement in its productivity ever since employing Rostrvm (News - Alert) Outbound Predictive Dialer and Call Guide in its outbound contact center.
Rostrvm Solutions is a reputable provider of contact center software applications that enable call centers and contact points to work effectively and efficiently. Established in 1986, the company is a private owned firm, built on a solid reputation as an eminent software developer, with a suite of applications that help client organizations to achieve and excel in business objectives, while delivering personalized customer services.
Mick Larkin, head of operations, Equity Insurance Partnerships, commented that we chose Rostrvm because it is a robust, flexible system which provides the business with everything it needs for the future. He felt that it was one of their best third-party relationships in that they have been able to approach Rostrvm to talk about developing/enhancing the solution.
After initial discussions, it has moved rapidly from idea to implementation stage and which was what that they needed.
Rostrvm are great at working closely with you as a business to develop a solution that works for you specifically – and it has paid dividends. It has brought in additional income into the business and improved customer satisfaction, said Larkin on the performance of Rostrvm solutions in enhancing the performance of his business.
Rostrvm Outbound is an effective platform independent predictive dialer, which supports structured and multimedia automated outbound contact in ensuring that the business meets its commitments to the customers, and stays in touch. The solution supports progressive, predictive and preview dialing modes for enhanced productivity and flexibility. It uses advanced dialing algorithm and real-time information about the call center to optimize outbound activities to the best.
The solution perfectly blends text message, telephone and e-mail contact, ensuring that you maximize the opportunities and cater to customer commitments with well-managed proactive calling.
Alternately, Rostrvm CallGuide helps Equity Insurance Partnerships to perform efficiently by making intricate IT systems easier to navigate. This ensures that standard process is followed, making available business oriented rich management information to those who need it.
As reported by Rostrvm officials, CallGuide is much more than simply presenting scripts to your call center team. CallGuide supports your call handling process through scripts, prompts and desktop application integration.
This has maximized performance and productivity of Equity Insurance Partnerships.
When asked how Rostrvm solutions enhance Equity Insurance’s performance, officials reported that Rostrvm CallGuide on the desktop provides full scripting tools and process management functions to support agents through different types of calls. The Rostrvm outbound dialer reportedly integrates with other business systems and efficient performance management tools, allowing all levels of granularity – every detail of the business – to be seen.
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Edited by Braden Becker