Insurance Technology Featured Article

Equity Insurance Partnerships Reap Benefits with Rostrvm's Outbound Predictive Dialer

October 04, 2012

Equity Insurance Partnerships, the U.K.’s leading insurance solution provider to affinity partners, witnessed a significant improvement in its productivity ever since employing Rostrvm (News - Alert) Outbound Predictive Dialer and Call Guide in its outbound contact center.

Rostrvm Solutions is a reputable provider of contact center software applications that enable call centers and contact points to work effectively and efficiently. Established in 1986, the company is a private owned firm, built on a solid reputation as an eminent software developer, with a suite of applications that help client organizations to achieve and excel in business objectives, while delivering personalized customer services.

Mick Larkin, head of operations, Equity Insurance Partnerships, commented that we chose Rostrvm because it is a robust, flexible system which provides the business with everything it needs for the future. He felt that it was one of their best third-party relationships in that they have been able to approach Rostrvm to talk about developing/enhancing the solution.

After initial discussions, it has moved rapidly from idea to implementation stage and which was what that they needed.

Rostrvm are great at working closely with you as a business to develop a solution that works for you specifically – and it has paid dividends.  It has brought in additional income into the business and improved customer satisfaction, said Larkin on the performance of Rostrvm solutions in enhancing the performance of his business.

Rostrvm Outbound is an effective platform independent predictive dialer, which supports structured and multimedia automated outbound contact in ensuring that the business meets its commitments to the customers, and stays in touch. The solution supports progressive, predictive and preview dialing modes for enhanced productivity and flexibility. It uses advanced dialing algorithm and real-time information about the call center to optimize outbound activities to the best.

The solution perfectly blends text message, telephone and e-mail contact, ensuring that you maximize the opportunities and cater to customer commitments with well-managed proactive calling. 

Alternately, Rostrvm CallGuide helps Equity Insurance Partnerships to perform efficiently by making intricate IT systems easier to navigate. This ensures that standard process is followed, making available business oriented rich management information to those who need it.

As reported by Rostrvm officials, CallGuide is much more than simply presenting scripts to your call center team. CallGuide supports your call handling process through scripts, prompts and desktop application integration.

This has maximized performance and productivity of Equity Insurance Partnerships.

When asked how Rostrvm solutions enhance Equity Insurance’s performance, officials reported that Rostrvm CallGuide on the desktop provides full scripting tools and process management functions to support agents through different types of calls. The Rostrvm outbound dialer reportedly integrates with other business systems and efficient performance management tools, allowing all levels of granularity – every detail of the business – to be seen.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Miniter Group Upgrades Insurance Tracking Software with OCR

Miniter Group, a provider of software for business in the insurance industry, recently announced the latest upgrade to its Borrower-Centric Insurance Tracking software, which includes the major addition of optical character recognition technology. [ Read More ]
03/02/2015

SS&C Launches Services to Manage Insurers' Non-traditional Investments

SS&C Technologies Holdings, Inc., a provider of financial services software and software-enabled services, recently launched a new accounting and reporting service for insurance and reinsurance companies looking to better manage non-traditional, high-risk assets such as Schedule BA and syndicated bank loans. [ Read More ]
03/02/2015

Independence Holding Company Platform Administers Health Products on Private and Public Exchanges

As those who live in the U.S. have become more than aware in the past few years the administration of health care exchanges, be they public or private, is an extremely difficult to do not just correctly but cost-effectively as well. News from Independence Holding Company is that IHC Health Solutions, Inc., which administers multiple health insurance lines of business for IHC's carriers and other insurance companies, has launched EbixEnterprise, a state-of-the-art system in conjunction with Ebix,… [ Read More ]
02/26/2015

PROS Cameleon CPQ Provides Insurer AG2R LA MONDIALE Greater Agility and Flexibility

PROS Cameleon CPQ enables French insurance group AG2R LA MONDIALE to expand its multi-channel sales capabilities. [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!