Insurance Technology Featured Article

Equity Insurance Partnerships Reap Benefits with Rostrvm's Outbound Predictive Dialer

October 04, 2012

Equity Insurance Partnerships, the U.K.’s leading insurance solution provider to affinity partners, witnessed a significant improvement in its productivity ever since employing Rostrvm (News - Alert) Outbound Predictive Dialer and Call Guide in its outbound contact center.

Rostrvm Solutions is a reputable provider of contact center software applications that enable call centers and contact points to work effectively and efficiently. Established in 1986, the company is a private owned firm, built on a solid reputation as an eminent software developer, with a suite of applications that help client organizations to achieve and excel in business objectives, while delivering personalized customer services.

Mick Larkin, head of operations, Equity Insurance Partnerships, commented that we chose Rostrvm because it is a robust, flexible system which provides the business with everything it needs for the future. He felt that it was one of their best third-party relationships in that they have been able to approach Rostrvm to talk about developing/enhancing the solution.

After initial discussions, it has moved rapidly from idea to implementation stage and which was what that they needed.

Rostrvm are great at working closely with you as a business to develop a solution that works for you specifically – and it has paid dividends.  It has brought in additional income into the business and improved customer satisfaction, said Larkin on the performance of Rostrvm solutions in enhancing the performance of his business.

Rostrvm Outbound is an effective platform independent predictive dialer, which supports structured and multimedia automated outbound contact in ensuring that the business meets its commitments to the customers, and stays in touch. The solution supports progressive, predictive and preview dialing modes for enhanced productivity and flexibility. It uses advanced dialing algorithm and real-time information about the call center to optimize outbound activities to the best.

The solution perfectly blends text message, telephone and e-mail contact, ensuring that you maximize the opportunities and cater to customer commitments with well-managed proactive calling. 

Alternately, Rostrvm CallGuide helps Equity Insurance Partnerships to perform efficiently by making intricate IT systems easier to navigate. This ensures that standard process is followed, making available business oriented rich management information to those who need it.

As reported by Rostrvm officials, CallGuide is much more than simply presenting scripts to your call center team. CallGuide supports your call handling process through scripts, prompts and desktop application integration.

This has maximized performance and productivity of Equity Insurance Partnerships.

When asked how Rostrvm solutions enhance Equity Insurance’s performance, officials reported that Rostrvm CallGuide on the desktop provides full scripting tools and process management functions to support agents through different types of calls. The Rostrvm outbound dialer reportedly integrates with other business systems and efficient performance management tools, allowing all levels of granularity – every detail of the business – to be seen.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

QuoteWizard Increases Engagement Rates and Improves Lead Quality with Conversica

Sometimes we make the business of business seem overly complicated. After all, at a high level business is about getting leads, closing deals and keeping existing customers happy. And, it is about doing so efficiently, effectively and profitably. In this context, the two items about efficiency and effectiveness are the drivers of why there is such intense interest in technologies that automate workflows and business processes from the back office to customer facing capabilities. [ Read More ]
01/14/2015

Alfa Insurance Partners with Cigniti Technologies

There is an old saying in the U.S. that is a bit coarse but makes the point and goes as follows: "Put your money where your mouth is." In a much less blunt and very positive way Alfa Mutual Insurance Co. is doing just that. It is investing in the quality of its mission critical software by partnering with Dallas,TX-based Cigniti Technologies , the world's third largest software testing company, to establish a dedicated Test Center of Excellence (TCoE). [ Read More ]
01/14/2015

Intellect SEEC Forms Partnership with OutsideIQ to Improve Insurance Risk Analytics

If there is one question insurance underwriters continually ask themselves is, how effectively are they assessing and pricing risk? This of course is a very complicated question, requiring the analysis of massive amounts of data about the particular asset the company is willing to insure. The evolution of information and communication technologies has allowed the world we live in to generate actionable insights from readily available data to make informed decisions about a myriad of subjects, an… [ Read More ]
01/14/2015

Sapiens Unveils Core Upgrade to its General Insurance/P&C Suite

In the past several months there have been a series of reports and articles written about how technology is rapidly disrupting all aspects of the way in which insurance is provided, claims are handled and customer are engaged. While all of the things going on with the disruptions caused by the advent of the "connected car" are grabbing the headlines, there is hardly an insurance line-of-business that is going untouched. And, as the postings have pointed out, and industry observers have recommend… [ Read More ]
01/09/2015
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!