Insurance Technology Featured Article

Equity Insurance Partnerships Reap Benefits with Rostrvm's Outbound Predictive Dialer

October 04, 2012

Equity Insurance Partnerships, the U.K.’s leading insurance solution provider to affinity partners, witnessed a significant improvement in its productivity ever since employing Rostrvm (News - Alert) Outbound Predictive Dialer and Call Guide in its outbound contact center.

Rostrvm Solutions is a reputable provider of contact center software applications that enable call centers and contact points to work effectively and efficiently. Established in 1986, the company is a private owned firm, built on a solid reputation as an eminent software developer, with a suite of applications that help client organizations to achieve and excel in business objectives, while delivering personalized customer services.

Mick Larkin, head of operations, Equity Insurance Partnerships, commented that we chose Rostrvm because it is a robust, flexible system which provides the business with everything it needs for the future. He felt that it was one of their best third-party relationships in that they have been able to approach Rostrvm to talk about developing/enhancing the solution.

After initial discussions, it has moved rapidly from idea to implementation stage and which was what that they needed.

Rostrvm are great at working closely with you as a business to develop a solution that works for you specifically – and it has paid dividends.  It has brought in additional income into the business and improved customer satisfaction, said Larkin on the performance of Rostrvm solutions in enhancing the performance of his business.

Rostrvm Outbound is an effective platform independent predictive dialer, which supports structured and multimedia automated outbound contact in ensuring that the business meets its commitments to the customers, and stays in touch. The solution supports progressive, predictive and preview dialing modes for enhanced productivity and flexibility. It uses advanced dialing algorithm and real-time information about the call center to optimize outbound activities to the best.

The solution perfectly blends text message, telephone and e-mail contact, ensuring that you maximize the opportunities and cater to customer commitments with well-managed proactive calling. 

Alternately, Rostrvm CallGuide helps Equity Insurance Partnerships to perform efficiently by making intricate IT systems easier to navigate. This ensures that standard process is followed, making available business oriented rich management information to those who need it.

As reported by Rostrvm officials, CallGuide is much more than simply presenting scripts to your call center team. CallGuide supports your call handling process through scripts, prompts and desktop application integration.

This has maximized performance and productivity of Equity Insurance Partnerships.

When asked how Rostrvm solutions enhance Equity Insurance’s performance, officials reported that Rostrvm CallGuide on the desktop provides full scripting tools and process management functions to support agents through different types of calls. The Rostrvm outbound dialer reportedly integrates with other business systems and efficient performance management tools, allowing all levels of granularity – every detail of the business – to be seen.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Settlers Life Selects iPipeline's iGO

Settlers Life has selected iPipeline's iGO, one of the industry's top selling electronic fillable forms, to automate and accelerate the processing of multiple Final Expense whole life products. [ Read More ]
04/24/2014

Insurers Need to Go Beyond Multi-Channel to Omni-Channel Customer Interactions

Insurers are customer interaction intensive and need an omni-channel approach to maximize those experiences. [ Read More ]
04/23/2014

Agent Link Unveils New Website with Enhanced Features

Agent Link, a marketing and public relations firm serving insurance marketers and insurance agents, recently introduced its new website, which went live at the end of March. The website uses the latest mobile-friendly technology, which is considered a must for the insurance industry today. [ Read More ]
04/22/2014

The Hartford, IBM Enter into Technology Services Agreement

The Hartford, a major player in property and casualty insurance, group benefits and mutual funds, entered into technology services agreement with IBM to implement a new service model that includes a private cloud infrastructure. [ Read More ]
04/21/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!