Insurance Technology Featured Article

New Jersey Set to Nab Unemployment Fraudsters Who Say, 'Check Please'

October 10, 2012

Identity thieves trying to bilk New Jersey out of checks to the unemployed will soon find themselves unauthenticated and unpaid, according to the state’s Labor Commissioner Harold J. Wirths.

This week, the Christie Administration added another layer of protection to anti-fraud programs that already have saved the New Jersey’s Unemployment Insurance Trust Fund $153 million within the past 18 months.

Under a new program called Identity Proofing, the Department of Labor and Workforce Development is adding a new tool to its anti-fraud arsenal with a system that requires people who file for Unemployment Insurance benefits to answer a series of multiple-choice questions that will allow the state to confirm their identity before clearing payment on a claim. The innovative, computer-based platform is designed to prevent identity thieves from filing phony unemployment claims using the stolen identities of innocent and unsuspecting victims, which is a common type of fraud used to raid Unemployment Insurance funds around the nation.


“When I first came to this department, we uncovered a case in which $2 million had been stolen from the Unemployment Insurance Trust Fund by people who largely used the stolen identities of innocent people to file false claims,” said Labor Commissioner Harold J. Wirths. “We took the problem head-on by initiating anti-fraud measures that have already saved New Jersey $153 million and we believe this new measure will add considerably to that savings.”

Now, when a person files an Unemployment Insurance claim, providing the Department of Labor with his or her name and other legally required information, the computer system will conduct an instant search—matching the information provided by the claimant against data the system pulls from public records. The system will then formulate questions using that background data—such as what type of car the person first owned or previous addresses where the claimant resided.

“Identity thieves who steal a person’s name and Social Security number to file a fraudulent Unemployment Insurance claim are unlikely to know some innocuous, but key, facts, such as whether a person graduated a certain college or once owned a motorcycle. [It’s also doubtful that] they can simply guess the correct answers to three or more questions,” explained Deputy Commissioner Aaron Fichtner.

Department staff are not informed of the questions posed to the claimant or of how a person responded; and the system does not retain, store or share any of the background data the system calls up to verify an identity. The system only places a pass or fail designation on the claimant’s account.

Claimants who pass the identity verification will have their claim processed for benefit payments. Those who do not pass, choose not to participate in the questioning, or quit during the question session will not be cleared for benefits. Instead, they will need to confirm their identities before any benefits will be paid.

“Those people will be mailed information requiring them to report to designated Department locations for in-person verification and they are given a list of acceptable identity verification documentation they need to produce. A fraudster is not likely to show his face for an in-person interview or have the additional identification papers,” said Ronald Marino, assistant commissioner of Income Security.

Details of the new system were outlined by Department of Labor officials during a meeting of the bi-partisan Unemployment Insurance Task Force, which was created under legislation signed in 2010 by New Jersey Governor Chris Christie to review and make recommendations to improve the state’s Unemployment Insurance system and trust fund.

Last year, the U.S. Department of Labor issued a report contending the most common cause of fraud and improper payments affecting state Unemployment Insurance funds nationwide involved people continuing to file unemployment claims and collecting benefits long after they found a new job and returned to work. In a March 2012 report, the U.S. Department of Labor said more than $13.7 billion in improper payments had been made from state trust funds in 2011.

But by then, New Jersey already had been issued two recognition awards by the U.S. Department of Labor for stopping that type of fraud. Beginning in March 2011, New Jersey began cross-matching state Unemployment Insurance lists against the National Directory of New Hires, to which employers must report new employees.

An average of 2,000 claims have been flagged each week, and as of last month, the state’s Department of Labor saved more than $133 million through the cross-matching. Another $18 million has been saved since the state purchased $1,600 in new software in April to identify cheats from foreign nations who are trying to file Unemployment Insurance claims through the Internet from abroad.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Insurance Technology Articles

QuoteWizard Increases Engagement Rates and Improves Lead Quality with Conversica

Sometimes we make the business of business seem overly complicated. After all, at a high level business is about getting leads, closing deals and keeping existing customers happy. And, it is about doing so efficiently, effectively and profitably. In this context, the two items about efficiency and effectiveness are the drivers of why there is such intense interest in technologies that automate workflows and business processes from the back office to customer facing capabilities. [ Read More ]
01/14/2015

Alfa Insurance Partners with Cigniti Technologies

There is an old saying in the U.S. that is a bit coarse but makes the point and goes as follows: "Put your money where your mouth is." In a much less blunt and very positive way Alfa Mutual Insurance Co. is doing just that. It is investing in the quality of its mission critical software by partnering with Dallas,TX-based Cigniti Technologies , the world's third largest software testing company, to establish a dedicated Test Center of Excellence (TCoE). [ Read More ]
01/14/2015

Intellect SEEC Forms Partnership with OutsideIQ to Improve Insurance Risk Analytics

If there is one question insurance underwriters continually ask themselves is, how effectively are they assessing and pricing risk? This of course is a very complicated question, requiring the analysis of massive amounts of data about the particular asset the company is willing to insure. The evolution of information and communication technologies has allowed the world we live in to generate actionable insights from readily available data to make informed decisions about a myriad of subjects, an… [ Read More ]
01/14/2015

Sapiens Unveils Core Upgrade to its General Insurance/P&C Suite

In the past several months there have been a series of reports and articles written about how technology is rapidly disrupting all aspects of the way in which insurance is provided, claims are handled and customer are engaged. While all of the things going on with the disruptions caused by the advent of the "connected car" are grabbing the headlines, there is hardly an insurance line-of-business that is going untouched. And, as the postings have pointed out, and industry observers have recommend… [ Read More ]
01/09/2015
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!