Insurance Technology Featured Article

eFax Helps Insurance Professionals Manage Paperwork During Enrollment Period

November 12, 2012

Open enrollment, which occurs between October and December, is a very busy time for insurance professionals, as this is the period where employers and employees change their benefit plans.

Anticipating a 7-percent increase in healthcare costs for 2013, the open enrollment period this year may turn out to be far more hectic than any other time, as employees' benefits packages will be changed to address the rising costs.

In a statement, Sam Muradyan, co-owner of Liberty United Insurance Service Inc., said that, "A big challenge for insurance professionals is in managing all the paperwork. When I first started my business in 2007, I was constantly overwhelmed by the copious amount of incoming hard copy faxes that I had to review, respond to, sort and file. However, after using eFax, managing paperwork is no longer time-consuming because I can send and receive faxes as e-mail attachments and then easily file them electronically.”

“eFax has helped me secure more sales and connect with my customers five to six times faster than faxing with a traditional fax machine."

To help insurance professionals manage the mountain of paper work during the enrollment period, eFax supports simplified case management as insurance agents and brokers will be able to view and respond to faxed documents directly from their e-mail inbox. Anytime a client faxes a request for coverage information, the concerned agent can quickly view the demand and respond to it either from the office or while on the go.

Additionally, eFax mitigates printing, signing and scanning hurdles while moving a document forward, as an Internet fax service sends and receives "paperless" faxes featuring official digitized signatures. The service ensures complete confidentiality of policy information, bills for procedures and other sensitive documents during the open enrollment period via a secure, encrypted faxing option, which allows faxes to be sent and received by e-mail.

Insurance agents can also use an online fax service which comes with a mobile app, allowing them to easily manage time-sensitive documents using an iPhone or Android (News - Alert) smartphone.

Furthermore, eFax automatically saves all the faxes sent and received by insurance professionals, which makes it easy to keep a track of timelines about when documents were sent and received, while the unlimited lifetime storage option enables seamless securing and archiving of documents online, making it easy to retrieve the documents anytime and from any location.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment

The Health and Human Services Department (HHS)is using popular websites to spread word on open enrollment period. [ Read More ]
12/19/2014

DataPath Provider Payments Simplifies Reimbursements for Workers' Comp

For those in the claims processing industry, especially those who deal with workers' compensation ones, there is little doubt that managing provider payments can be challenging and costly. And, just like the application of automation technology is transforming all aspects of insurance business processes the payment of workers' comp is no exception. An illustration of this is the announcement from Little Rock, AR-based DataPath, who has launched an electronic provider payment solution precisely f… [ Read More ]
12/18/2014

Vlocity Insurance 2.0 Takes a Big Step in Omnichannel Insurance Service

The necessity of a multi-channel environment, even an omnichannel environment, is becoming increasingly clear at virtually every level and breed of sales. It's not enough to be parked at a desk waiting for a call, or making calls to potential customers on a cold-calling basis. Now, companies need to be ready regardless of the avenue customers may want to use, be it live chat, social media, or anything else. Vlocity, meanwhile, wants to help out on that front by releasing Vlocity Insurance 2.0, a… [ Read More ]
12/17/2014

Interactive Intelligence Honored as Great Place to Work

Interactive Intelligence honored with coveted Glassdoor Employees' Choice Award as one of U.S. best places to work. [ Read More ]
12/13/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!