Insurance Technology Featured Article

eFax Helps Insurance Professionals Manage Paperwork During Enrollment Period

November 12, 2012

Open enrollment, which occurs between October and December, is a very busy time for insurance professionals, as this is the period where employers and employees change their benefit plans.

Anticipating a 7-percent increase in healthcare costs for 2013, the open enrollment period this year may turn out to be far more hectic than any other time, as employees' benefits packages will be changed to address the rising costs.

In a statement, Sam Muradyan, co-owner of Liberty United Insurance Service Inc., said that, "A big challenge for insurance professionals is in managing all the paperwork. When I first started my business in 2007, I was constantly overwhelmed by the copious amount of incoming hard copy faxes that I had to review, respond to, sort and file. However, after using eFax, managing paperwork is no longer time-consuming because I can send and receive faxes as e-mail attachments and then easily file them electronically.”

“eFax has helped me secure more sales and connect with my customers five to six times faster than faxing with a traditional fax machine."

To help insurance professionals manage the mountain of paper work during the enrollment period, eFax supports simplified case management as insurance agents and brokers will be able to view and respond to faxed documents directly from their e-mail inbox. Anytime a client faxes a request for coverage information, the concerned agent can quickly view the demand and respond to it either from the office or while on the go.

Additionally, eFax mitigates printing, signing and scanning hurdles while moving a document forward, as an Internet fax service sends and receives "paperless" faxes featuring official digitized signatures. The service ensures complete confidentiality of policy information, bills for procedures and other sensitive documents during the open enrollment period via a secure, encrypted faxing option, which allows faxes to be sent and received by e-mail.

Insurance agents can also use an online fax service which comes with a mobile app, allowing them to easily manage time-sensitive documents using an iPhone or Android (News - Alert) smartphone.

Furthermore, eFax automatically saves all the faxes sent and received by insurance professionals, which makes it easy to keep a track of timelines about when documents were sent and received, while the unlimited lifetime storage option enables seamless securing and archiving of documents online, making it easy to retrieve the documents anytime and from any location.

Edited by Braden Becker

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