Insurance Technology Featured Article

eFax Helps Insurance Professionals Manage Paperwork During Enrollment Period

November 12, 2012

Open enrollment, which occurs between October and December, is a very busy time for insurance professionals, as this is the period where employers and employees change their benefit plans.

Anticipating a 7-percent increase in healthcare costs for 2013, the open enrollment period this year may turn out to be far more hectic than any other time, as employees' benefits packages will be changed to address the rising costs.

In a statement, Sam Muradyan, co-owner of Liberty United Insurance Service Inc., said that, "A big challenge for insurance professionals is in managing all the paperwork. When I first started my business in 2007, I was constantly overwhelmed by the copious amount of incoming hard copy faxes that I had to review, respond to, sort and file. However, after using eFax, managing paperwork is no longer time-consuming because I can send and receive faxes as e-mail attachments and then easily file them electronically.”

“eFax has helped me secure more sales and connect with my customers five to six times faster than faxing with a traditional fax machine."

To help insurance professionals manage the mountain of paper work during the enrollment period, eFax supports simplified case management as insurance agents and brokers will be able to view and respond to faxed documents directly from their e-mail inbox. Anytime a client faxes a request for coverage information, the concerned agent can quickly view the demand and respond to it either from the office or while on the go.

Additionally, eFax mitigates printing, signing and scanning hurdles while moving a document forward, as an Internet fax service sends and receives "paperless" faxes featuring official digitized signatures. The service ensures complete confidentiality of policy information, bills for procedures and other sensitive documents during the open enrollment period via a secure, encrypted faxing option, which allows faxes to be sent and received by e-mail.

Insurance agents can also use an online fax service which comes with a mobile app, allowing them to easily manage time-sensitive documents using an iPhone or Android (News - Alert) smartphone.

Furthermore, eFax automatically saves all the faxes sent and received by insurance professionals, which makes it easy to keep a track of timelines about when documents were sent and received, while the unlimited lifetime storage option enables seamless securing and archiving of documents online, making it easy to retrieve the documents anytime and from any location.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Report: Canadian Insurance Market to Focus on Technology in 2015

Business processing services provider Xchanging Insurance Services recently announced the results of an industry survey it completed regarding the Canadian insurance market. To complete the survey, it partnered with Insurance-Canada.ca, which completes seminars and survey to help inform consumers and insurance professionals about the latest in technological innovation in the insurance market. [ Read More ]
11/24/2014

Certifi to Deliver Improved Billing and Payment Management Through SaaS William Platform

Inefficiencies in medical billing costs the U.S. healthcare industry billions of dollars annually, and as another government program, the Affordable Care Act (ACA) or Obamacare, gets integrated into the system that number is surely to rise. A study conducted by Harris Poll on behalf of NerdWallet in August of this year revealed hospital billing errors are resulting in overcharges of up to 26 percent. The number of errors for Medicare medical billing was all the way up to 49 percent, meaning almo… [ Read More ]
11/24/2014

Nominating Committee for 2015 Novarica Research Council Impact Awards Announced

For those on the technology implementation and management side of the insurance industry the research and advisory firm Novarica is no doubt a very familiar one. The company provides information, insights, and perspectives to industry professionals on a variety of topics and hosts the Novarica Insurance Technology Research Council, a moderated knowledge-sharing community of more than 325 senior IT executives representing more than 300 North American insurers. [ Read More ]
11/19/2014

Kofax to Improve Claims Processing for General Insurance and Asset Management Provider

Improving the business processes associated with mission critical insurance interactions is at the top of most insurers' lists regardless of where they are located around the world. An example of the universality of the need to improve such processes through software automation, which not only improves business process efficiency but also reduces costs while improving the customer experience, is a recent announcement from business process automation specialists Irvine, CA-based Kofax. [ Read More ]
11/19/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!