Insurance Technology Featured Article

NAIC Sets up Consumer Call Centers to Respond to Resident Needs

November 21, 2012

To assist New Jersey and other Eastern Seaboard residents in the aftermath of Superstorm Sandy, State insurance regulators, working cooperatively through the National Association of Insurance Commissioners (NAIC), are coordinating efforts.

Last week in the NAIC’s Central Office in Kansas City, Missouri, the NAIC has set up a consumer assistance call center to help field calls and respond to residents’ needs. As it responds to a high volume of telephone calls regarding losses associated with the disaster, the call center will initially help support the New Jersey Department of Banking and Insurance.

Working directly with the public, volunteers in the call center will perform tasks such as responding to general inquiries as well as collecting claims information. This information will then be transmitted to the New Jersey Department.

“State insurance regulators from across the country are united to provide assistance to our colleagues in New Jersey and other states that may need assistance or support services during this disaster recovery,” said Kevin McCarty, NAIC President and Florida Insurance Commissioner.

He added that to promptly assist consumers during this difficult time, this call center will effectively allow to centralize and maximize its ability. Following Hurricane Katrina, the successful coordinated efforts demonstrated readiness for recovery and thus, they are confident that its response systems are in place to act appropriately.

Kenneth Kobylowski, Acting Commissioner of the New Jersey Department of Banking and Insurance, stated that yet another example of the collaborative strength of its state-based regulatory system is the quick mobilization of this consumer call center. Ready to respond in disaster recovery efforts and to answer questions, address concerns and facilitate the claims process, consumers can count on the fact that its national system of state regulation has experts on the ground.

The center will initially be staffed by regulators from Iowa, Kansas, Missouri and Nebraska. Operating Monday through Friday from 8 a.m. to 5 p.m. central standard time, the center is expected to handle calls for several months.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves

Article comments powered by Disqus

Related Insurance Technology Articles

Wolters Kluwer UK Selects Vlocity Insurance to Enhance Online Customer Experience

For several months the buzz around the insurance industry has been that insurers should have a sense of urgency about investing in technology, specifically those that enhance the customer experience-or suffer what some observers believe will be dire consequences for those who continue to be laggards. The message seems to be resonating as indicated by the announcement that cloud software solutions specialists, San Francisco, California-based Vlocity Inc., has been selected by the U.K. division of… [ Read More ]
05/21/2015

Flowfinity Partners with Marshall & Stevens on Improving Efficiency

While most companies believe that moving to digital services and mobile applications helps efficiency, there is now a new report that seems to underline that fact. Flowfinity Wireless, already a proven provider of enterprise mobile applications recently released a new case study that showed just how much this efficiency can be improved. This new report centered on the valuation consultancy firm, Marshall & Stevens. This firm took measures such as replacing scanned notes with mobile apps, which r… [ Read More ]
05/18/2015

Zenefits Fights Legal Obstacles in Business Model that Provides Free Software

Zenefits has found itself recently involved in several court battles with state insurance regulators over whether or not their business model constitutes an illegal rebate. It is the latest example of technology taking market share from an industry whose services are traditionally provided through brokers. [ Read More ]
05/12/2015

Guidewire Software and Capgemini to Improve Claims Processing for Zurich's UK General Insurance

In an article written on Computers and Animation Journal in 1969, computer scientist Edmund Callis Berkeley said, "Most problems have either many answers or no answer. Only a few problems have a single answer". If there is one business that seeks to find multiple answers to many of its questions, it is the insurance industry [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!