Insurance Technology Featured Article

NAIC Sets up Consumer Call Centers to Respond to Resident Needs

November 21, 2012

To assist New Jersey and other Eastern Seaboard residents in the aftermath of Superstorm Sandy, State insurance regulators, working cooperatively through the National Association of Insurance Commissioners (NAIC), are coordinating efforts.

Last week in the NAIC’s Central Office in Kansas City, Missouri, the NAIC has set up a consumer assistance call center to help field calls and respond to residents’ needs. As it responds to a high volume of telephone calls regarding losses associated with the disaster, the call center will initially help support the New Jersey Department of Banking and Insurance.

Working directly with the public, volunteers in the call center will perform tasks such as responding to general inquiries as well as collecting claims information. This information will then be transmitted to the New Jersey Department.

“State insurance regulators from across the country are united to provide assistance to our colleagues in New Jersey and other states that may need assistance or support services during this disaster recovery,” said Kevin McCarty, NAIC President and Florida Insurance Commissioner.

He added that to promptly assist consumers during this difficult time, this call center will effectively allow to centralize and maximize its ability. Following Hurricane Katrina, the successful coordinated efforts demonstrated readiness for recovery and thus, they are confident that its response systems are in place to act appropriately.

Kenneth Kobylowski, Acting Commissioner of the New Jersey Department of Banking and Insurance, stated that yet another example of the collaborative strength of its state-based regulatory system is the quick mobilization of this consumer call center. Ready to respond in disaster recovery efforts and to answer questions, address concerns and facilitate the claims process, consumers can count on the fact that its national system of state regulation has experts on the ground.

The center will initially be staffed by regulators from Iowa, Kansas, Missouri and Nebraska. Operating Monday through Friday from 8 a.m. to 5 p.m. central standard time, the center is expected to handle calls for several months.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves

Article comments powered by Disqus

Related Insurance Technology Articles

TELUS Health Completes Acquisition of ZRx Prescriber from ZoomMed

TELUS Health acquisition of ZRx Prescriber to improve customer experiences with insurance claims and prescriptions. [ Read More ]
09/10/2014

North American Title Insurance Selects RedVision for Speeding Title Searches

North American Title Insurance picks RedVision solution to speed agent searches. [ Read More ]
09/02/2014

Sun Life Financial Unveils Benefit Profile

New Sun Life Financial tool helps create competitive employee benefits packages. [ Read More ]
09/02/2014

TIA BI Cloud: A Solution to Send Business Analytics Skyward

Many businesses today are re-evaluating infrastructure so they can move faster and be more flexible. Companies are moving to the cloud for sales data, marketing data, even financial and HR data. Cloud computing is pushing business intelligence and analytics to a whole new level. [ Read More ]
09/02/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!