Looking to improve customer service and accelerate the processing of property and casualty claims, a major U.S. insurer has selected Kofax Communication Server.
The Kofax Communication Server, earlier known as TOPCALL Communication Server, unifies and performs the automated exchange of information. The company server does this by combining inbound and outbound communication channels.
Along with applications such as SAP (News - Alert), IBM WebSphere MQ and Kofax document capture products, it connects almost any device such as MFPs and phone systems, media types like e-mail, fax, SMS, MMS, voicemail and telex.
The server allows companies to exchange information in the formats most appropriate for their users and partners. It also allows intelligent routing and traces information to help companies better comply with various rules. Allowing the user to initiate claims related processes faster; this gets rid of the delays and mistakes related to manual processing, the company has stated.
“Today policyholders can switch insurers or broadcast a bad experience with remarkable ease,” said Howard Dratler, executive vice president of Field Operations at Kofax. “Hence the insurance industry’s increased focus on improving the customer experience. Optimized customer engagement is just one of the many reasons seven out of the top 10 largest insurers in the world use Kofax.”
Recently, TMC’s (News - Alert) Calvin Azuri reported that the Kofax Mobile Capture software solution had witnessed enormous growth since its release in June. A specialist in Capture-enabled BPM (business process management) solutions, Kofax recently stated that four global customers will install the software to enhance customer engagement.
The Kofax Mobile Capture software will be installed by a major independent software vendor (ISV) offering state of the art transportation and logistics solutions. The vendor will use introduce capture features within its mobile applications.
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Edited by Braden Becker