Insurance Technology Featured Article

U.S. Insurer Selects Kofax Communication Server Solution

December 11, 2012

Looking to improve customer service and accelerate the processing of property and casualty claims, a major U.S. insurer has selected Kofax Communication Server.

The Kofax Communication Server, earlier known as TOPCALL Communication Server, unifies and performs the automated exchange of information. The company server does this by combining inbound and outbound communication channels.

Along with applications such as SAP (News - Alert), IBM WebSphere MQ and Kofax document capture products, it connects almost any device such as MFPs and phone systems, media types like e-mail, fax, SMS, MMS, voicemail and telex.

The server allows companies to exchange information in the formats most appropriate for their users and partners. It also allows intelligent routing and traces information to help companies better comply with various rules. Allowing the user to initiate claims related processes faster; this gets rid of the delays and mistakes related to manual processing, the company has stated.

“Today policyholders can switch insurers or broadcast a bad experience with remarkable ease,” said Howard Dratler, executive vice president of Field Operations at Kofax. “Hence the insurance industry’s increased focus on improving the customer experience. Optimized customer engagement is just one of the many reasons seven out of the top 10 largest insurers in the world use Kofax.”

Recently, TMC’s (News - Alert) Calvin Azuri reported that the Kofax Mobile Capture software solution had witnessed enormous growth since its release in June. A specialist in Capture-enabled BPM (business process management) solutions, Kofax recently stated that four global customers will install the software to enhance customer engagement.

The Kofax Mobile Capture software will be installed by a major independent software vendor (ISV) offering state of the art transportation and logistics solutions. The vendor will use introduce capture features within its mobile applications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Mitchell Enhances WorkCenter Solution with New Dispatch Tools

Mitchell, a company serving Property & Casualty (P&C) claims and Collision Repair industries with its technology, connectivity and information solutions, has announced that it has included new enhancements to the Dispatch module of the WorkCenter claims management solution. [ Read More ]
07/22/2014

Oscar Gives Millenials the Healthcare They Want

The "young invincibles" of the millennial generation may finally be courted by the healthcare industry, thanks in part to the health insurance provider Oscar. [ Read More ]
07/17/2014

High Satisfaction Levels - a Fillip for Claims Insurers

Auto Insurance companies in Canada that process claims can take heart in the fact that customers are significantly more satisfied with their work in 2014 than in the previous year. The J.D. Power's 2014 Canadian Auto Claims satisfaction study report reveals that insurers have made greater efforts to process claims faster, and this has had a positive impact on satisfaction. [ Read More ]
07/16/2014

SAP Survey Reveals Insurers Want ICT Infrastructure for Speed and Agility

The insurance industry worldwide, like so many other verticals, is in the midst of disruptive changes that are rapidly transforming the ways in which insurers package and sell products and services, and how they engage customers throughout the claims life cycle. In fact, all insurance lines of business are hotly contested, putting a (pardon the pun) "premium" on product innovation, delivery and enhancing the customer experience. [ Read More ]
07/15/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!