Insurance Technology Featured Article

U.S. Insurer Selects Kofax Communication Server Solution

December 11, 2012

Looking to improve customer service and accelerate the processing of property and casualty claims, a major U.S. insurer has selected Kofax Communication Server.

The Kofax Communication Server, earlier known as TOPCALL Communication Server, unifies and performs the automated exchange of information. The company server does this by combining inbound and outbound communication channels.

Along with applications such as SAP (News - Alert), IBM WebSphere MQ and Kofax document capture products, it connects almost any device such as MFPs and phone systems, media types like e-mail, fax, SMS, MMS, voicemail and telex.

The server allows companies to exchange information in the formats most appropriate for their users and partners. It also allows intelligent routing and traces information to help companies better comply with various rules. Allowing the user to initiate claims related processes faster; this gets rid of the delays and mistakes related to manual processing, the company has stated.

“Today policyholders can switch insurers or broadcast a bad experience with remarkable ease,” said Howard Dratler, executive vice president of Field Operations at Kofax. “Hence the insurance industry’s increased focus on improving the customer experience. Optimized customer engagement is just one of the many reasons seven out of the top 10 largest insurers in the world use Kofax.”

Recently, TMC’s (News - Alert) Calvin Azuri reported that the Kofax Mobile Capture software solution had witnessed enormous growth since its release in June. A specialist in Capture-enabled BPM (business process management) solutions, Kofax recently stated that four global customers will install the software to enhance customer engagement.

The Kofax Mobile Capture software will be installed by a major independent software vendor (ISV) offering state of the art transportation and logistics solutions. The vendor will use introduce capture features within its mobile applications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

SnapOne Launches Life Security Action Engine Impact Detection Prototype

SnapOne, provider of solutions that allow users to secure and manage people, data, and devices, announced the release of its Life Security Action Engine (LSAE) Impact Detection prototype, which will be using sensors to deliver valuable information. [ Read More ]
04/27/2015

Tennessee Farmers Life Insurance Company Picks Sapiens to Modernize Policy Administration System

Sapiens International Corporation, a provider of retirement and insurance software solutions, has announced that Tennessee Farmers Life Insurance Company (TFLIC) has selected its ALIS policy administration system. [ Read More ]
04/27/2015

New Technologies Make Teens with Smartphones Safer Drivers

Driving with a smartphone can be a welcome addition to a driver's arsenal of tools. Not only can it take the place of a dedicated dash-mounted GPS system, offering turn-by-turn directions and readily updated maps, it can even be put to work as a replacement for radio, offering the best of streaming music while driving. But anyone knows that a powerful tool can be dangerous, and driving with a smartphone has great potential to make for distracted driving. That's a point that can be addressed with… [ Read More ]
04/27/2015

MediaAlpha Launches Direct-to-Quote (DTQ) to Improve Online Consumer Experience

A report released by SNL Financial from data compiled in June of 2014 revealed the insurance industry as a whole spent more than $6 billion in advertising in 2013. While TV, radio and print have limited reach as to how consumers interact with the content, online advertising is the perfect medium to further that interaction into potential sales. And with the increased adoption of smart mobile devices, there are more opportunities for advertisers to create engaging ads that deliver tangible result… [ Read More ]
04/22/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!