Insurance Technology Featured Article

CAA Insurance Improves Systems, Business Agility through Guidewire InsuranceSuite

December 27, 2012

CAA Insurance has effectively improved its systems and business agility with the successful implementation of the Guidewire InsuranceSuite from Guidewire Software Inc., a specialist in flexible core system software to Property/Casualty insurers.

In a statement, Matthew Turack, vice president of Insurance for CAA South Central Ontario, said that, “The success of the project depended on the full and seamless collaboration and teamwork between CAA and Guidewire. An implementation of this size, done in this amount of time, needed to adopt a full Agile (News - Alert) methodology to be successful. Our people stepped up and found a great partner and mentor in Guidewire every step of the way. We believe that having all three systems from the same vendor in an integrated suite is just an overall phenomenal benefit for us.”

“The Guidewire products fit in well with our SOA architecture, allowing us to leverage all the work we have put into our Enterprise Service Bus over the last few years,” he said. “Since all of the systems speak the same language, provide the same user experience, and have a unified look and feel, it allows for seamless integration and enhancement.”

After a 14-month implementation project, InsuranceSuite is now driving CAA Insurance’s personal lines of business, for auto and property. As of December 1, the company’s main call center in Thornhill, Ontario – along with its 40 retail locations across four provinces – are all in production with InsuranceSuite.

By leveraging InsuranceSuite, CAA has been able to conduct advanced underwriting; optimize its analytical capabilities; enhance its service levels for members, agents and associates with an improved system functionality and operational efficiencies; enhance agility for expansion and adjusting of its product portfolio; seamlessly integrate with third party applications and processes with increased flexibility; and benefited from a modern technology platform that can scale to support expanding business requirements.

The Guidewire InsuranceSuite, based on a modular approach, allows insurers to select individual applications including the Guidewire PolicyCenter, the Guidewire BillingCenter and the Guidewire ClaimCenter.

They can also select a pre-integrated set, based on their business needs. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Report: Canadian Insurance Market to Focus on Technology in 2015

Business processing services provider Xchanging Insurance Services recently announced the results of an industry survey it completed regarding the Canadian insurance market. To complete the survey, it partnered with Insurance-Canada.ca, which completes seminars and survey to help inform consumers and insurance professionals about the latest in technological innovation in the insurance market. [ Read More ]
11/24/2014

Certifi to Deliver Improved Billing and Payment Management Through SaaS William Platform

Inefficiencies in medical billing costs the U.S. healthcare industry billions of dollars annually, and as another government program, the Affordable Care Act (ACA) or Obamacare, gets integrated into the system that number is surely to rise. A study conducted by Harris Poll on behalf of NerdWallet in August of this year revealed hospital billing errors are resulting in overcharges of up to 26 percent. The number of errors for Medicare medical billing was all the way up to 49 percent, meaning almo… [ Read More ]
11/24/2014

Nominating Committee for 2015 Novarica Research Council Impact Awards Announced

For those on the technology implementation and management side of the insurance industry the research and advisory firm Novarica is no doubt a very familiar one. The company provides information, insights, and perspectives to industry professionals on a variety of topics and hosts the Novarica Insurance Technology Research Council, a moderated knowledge-sharing community of more than 325 senior IT executives representing more than 300 North American insurers. [ Read More ]
11/19/2014

Kofax to Improve Claims Processing for General Insurance and Asset Management Provider

Improving the business processes associated with mission critical insurance interactions is at the top of most insurers' lists regardless of where they are located around the world. An example of the universality of the need to improve such processes through software automation, which not only improves business process efficiency but also reduces costs while improving the customer experience, is a recent announcement from business process automation specialists Irvine, CA-based Kofax. [ Read More ]
11/19/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!