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CAA Insurance Improves Systems, Business Agility through Guidewire InsuranceSuite

December 27, 2012

CAA Insurance has effectively improved its systems and business agility with the successful implementation of the Guidewire InsuranceSuite from Guidewire Software Inc., a specialist in flexible core system software to Property/Casualty insurers.

In a statement, Matthew Turack, vice president of Insurance for CAA South Central Ontario, said that, “The success of the project depended on the full and seamless collaboration and teamwork between CAA and Guidewire. An implementation of this size, done in this amount of time, needed to adopt a full Agile (News - Alert) methodology to be successful. Our people stepped up and found a great partner and mentor in Guidewire every step of the way. We believe that having all three systems from the same vendor in an integrated suite is just an overall phenomenal benefit for us.”

“The Guidewire products fit in well with our SOA architecture, allowing us to leverage all the work we have put into our Enterprise Service Bus over the last few years,” he said. “Since all of the systems speak the same language, provide the same user experience, and have a unified look and feel, it allows for seamless integration and enhancement.”

After a 14-month implementation project, InsuranceSuite is now driving CAA Insurance’s personal lines of business, for auto and property. As of December 1, the company’s main call center in Thornhill, Ontario – along with its 40 retail locations across four provinces – are all in production with InsuranceSuite.

By leveraging InsuranceSuite, CAA has been able to conduct advanced underwriting; optimize its analytical capabilities; enhance its service levels for members, agents and associates with an improved system functionality and operational efficiencies; enhance agility for expansion and adjusting of its product portfolio; seamlessly integrate with third party applications and processes with increased flexibility; and benefited from a modern technology platform that can scale to support expanding business requirements.

The Guidewire InsuranceSuite, based on a modular approach, allows insurers to select individual applications including the Guidewire PolicyCenter, the Guidewire BillingCenter and the Guidewire ClaimCenter.

They can also select a pre-integrated set, based on their business needs. 

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Edited by Braden Becker

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