Zurich Insurance Group recently chose Pegasystems (News - Alert), Inc. for modernizing its commercial underwriting process. The software from Pegasystems will assist Zurich in using an improved underwriting process while serving customers in a minimum of 170 countries.
Both the broker and agent channels are covered by the commercial underwriting process, which covers numerous products and comprises of fresh business and renewal businesses. The organization aims to enhance the experience for its customers by revamping the commercial underwriting process.
In a statement, Sepp Ruchti, Project Leader for Business Transformation at Zurich Insurance Group said, "We aim to reduce the complexity of the work environment for our employees, which will result in us being able to better serve our customers. Automation of this kind will help us to become more efficient. Zurich is developing the BPM solution in co-creation sessions thanks to how Pega is designed. This approach results in a solution not only developed together with our users but also based on their specific needs.”
“It has led to a very strong buy in for the solution and has also meant that we have the benefit of real-time change management," Ruchti added.
According to Alan Trefler (News - Alert), founder and CEO at Pegasystems, Zurich Insurance Group aims to enhance service quality. Pegasystems also aims to assist its customers in accomplishing service quality with all deployments.
"By putting the emphasis on customer service,” Trefler said, “Zurich will not only streamline its processes but will also be perfectly poised to build upon this for the future by building true customer loyalty. We at Pega are delighted to be a part of this solution and we look forward to the journey with Zurich in Switzerland."
Pegasystems aims to start the project for Zurich Insurance at the end of 2012. The rollout of the project will commence in 2013.
The manner in which major companies optimize customer experience and computerize operations has been transformed. Pegasystems has been accepted as a major organization in business process management. Major industry analysts have positioned Pegasystems at the top in customer relationship management software.
The organization’s patented Build for Change technology allows business people to develop and progress their important business systems.
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Edited by Braden Becker