Insurance Technology Featured Article

Anthem Blue Cross Patients Can See a Doctor Online Starting in Spring

January 02, 2013

If you had a cold this Christmas, good luck. But next year, seeing a doctor over the holidays could be a lot easier if you’re a member of Anthem Blue Cross.

Anthem Blue Cross is rolling out a new two-way video service this spring that will let its members see a doctor online for non-emergency needs when their own doctor is not readily available, according to news release by the company.

Dubbed LiveHealth Online and available at livehealthonline.com, the service will let patients talk with a doctor over web cam when their regular medical practitioner is unavailable.

The service will be available 7 a.m. to 11 p.m. daily, including holidays, and will be staffed by board-certified doctors.

Small and large-group fully-insured customers and self-funded national employers will have access to the service initially, according to the statement by Anthem Blue Cross.

"The LiveHealth Online care solution offers a secure means of reaching board-certified primary care doctors on demand, especially when consumers find it inconvenient to leave work or home and go to a doctor's office," said Pam Kehaly in the statement, president of Anthem Blue Cross.

With web cams now built into most laptops, and it easy to “see” friends and family across the country using video conferencing services such as Skype (News - Alert) and Google Talk, it was only a matter of time before healthcare providers began offering consultations via the web.

While not a stand-in for emergency medical care, video consultations can be an easy way to get help for comparatively simple medical issues.

"Our members and employer groups are telling us now, more than ever, that they need access, convenience and affordability in health care. LiveHealth Online is one of several ways we are able to respond to and meet their needs," said Kehaly.

Members can initiate online encounters from their home or workplace at any time using the service. Patients use online care typically to communicate with a doctor about colds, aches, sore throats, allergies, infections as well as wellness and nutrition advice, noted Anthen Blue Cross.

When patients use LiveHealth Online, a confidential complete record of each encounter is created and forwarded to their primary care doctor with the patient’s permission. This supports continuity of care and collaboration among providers.

"LiveHealth Online represents a true shift in healthcare delivery by using technology to make healthcare easier and more consumer friendly," said Dr. Roy Schoenberg in the statement, president and CEO of American Well. American Well provides the technology that powers LiveHealth Online.

"At this critical juncture in our nation's healthcare transformation, Anthem is taking a lead in improving access to care and bringing a better healthcare experience to its members," he noted.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXP. Follow us on Twitter




Edited by Peter Bernstein

Article comments powered by Disqus

Related Insurance Technology Articles

Wolters Kluwer UK Selects Vlocity Insurance to Enhance Online Customer Experience

For several months the buzz around the insurance industry has been that insurers should have a sense of urgency about investing in technology, specifically those that enhance the customer experience-or suffer what some observers believe will be dire consequences for those who continue to be laggards. The message seems to be resonating as indicated by the announcement that cloud software solutions specialists, San Francisco, California-based Vlocity Inc., has been selected by the U.K. division of… [ Read More ]
05/21/2015

Flowfinity Partners with Marshall & Stevens on Improving Efficiency

While most companies believe that moving to digital services and mobile applications helps efficiency, there is now a new report that seems to underline that fact. Flowfinity Wireless, already a proven provider of enterprise mobile applications recently released a new case study that showed just how much this efficiency can be improved. This new report centered on the valuation consultancy firm, Marshall & Stevens. This firm took measures such as replacing scanned notes with mobile apps, which r… [ Read More ]
05/18/2015

Zenefits Fights Legal Obstacles in Business Model that Provides Free Software

Zenefits has found itself recently involved in several court battles with state insurance regulators over whether or not their business model constitutes an illegal rebate. It is the latest example of technology taking market share from an industry whose services are traditionally provided through brokers. [ Read More ]
05/12/2015

Guidewire Software and Capgemini to Improve Claims Processing for Zurich's UK General Insurance

In an article written on Computers and Animation Journal in 1969, computer scientist Edmund Callis Berkeley said, "Most problems have either many answers or no answer. Only a few problems have a single answer". If there is one business that seeks to find multiple answers to many of its questions, it is the insurance industry [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!