Insurance Technology Featured Article

Dhruv Implements Insurance Grievance Management System for a Government of India Enterprise

January 08, 2013

Dhruv Compusoft Consultancy Pvt. Ltd recently announced that it has successfully implemented an Insurance Grievance Management System for a government of India enterprise - Export Credit Guarantee Corporation of India Ltd., (ECGC), provider of export credit insurance facilities to exporters and banks in India. The newly IGMS has been designed to integrate with the Integrated Grievance Management System (IGMS) of IRDA through Web services.

Insurance Regulatory and Development Authority (IRDA) is the administrative agency of the government of India that overlooks insurance sector supervision and development.

In a statement, P. Prasad, Deputy GM, ECGC of India Ltd., said that, "Dhruv has successfully implemented IGMS for us and we are happy with their work and knowledge of IRDA's specifications on IGMS and also their continued support.”

In its announcement, Dhruv Compusoft said that its IGMS system has been implemented by four companies in India. The company will help these four companies address IRDA regulatory requirements pertaining to IGMS via this engagement.

The basis of setting up an Integrated Grievance Management System (IGMS) was essentially proposed by the IRDA to facilitate an improvement in the landscape of the consumer grievance reprisal system for the insurance sector. Dhruv Compusoft has thus designed an optimized grievance management system that will help both insurers and the IRDA to work together.

The IGMS makes it easy for policyholders to register and view the status of any grievance which has been filed. Leveraging the new grievance management system, the IRDA has proposed the creation of a centralized database for all complaints within the insurance grievance reprisal mechanism.

As a leading expert in information technology, consulting and outsourcing services, Dhruv Compusoft Consultancy Pvt. Ltd., specializes in providing its clients with optimized solutions designed to be used within the manufacturing, insurance, financial services, healthcare and not-for-profits sectors. The company currently runs out of its offices in India, Singapore, and USA.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Insurance Technology Articles

Farmers Insurance Selects Guidwire to Improve Customer Experience and Internal Processes

Farmers Insurance looks to Guidwire to make processes more agile and cost-effective and to improve customer experiences. [ Read More ]
07/29/2015

Report Analyzes Adoption and Impact of Agile Methodology Use by Insurers

In an effort to look at the benefits to insurers, Novarica, a research and advisory firm focused on insurance business and technology strategy, is out with a new report, Agile at Insurers 2015, based on a survey of 58 insurer CIOs from the Novarica Insurance Technology Research Council. [ Read More ]
07/28/2015

eBaoTech and Alibaba Cloud Launch Insurance Cloud Platform

At the risk of sounding like either a broken record or an "I told you so", it is getting to a stage where it has become almost mandatory in any insurance technology article to point out that industry analysts, financial analysts and even C-levels within all of the insurance industry's lines of business have all said the same thing. This common refrain is either a call to action or a warning. However, no matter the perspective it says to traditional insurers that they must automate, and change th… [ Read More ]
07/27/2015

InsureWell and Algebraix Data to Collaborate on Big Data Analytics for Insurance Industry

InsureWell and Algebraix Data partner to use Bid Data to provide better and more timely info to insurers. [ Read More ]
07/24/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!