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Dhruv Implements Insurance Grievance Management System for a Government of India Enterprise

January 08, 2013

Dhruv Compusoft Consultancy Pvt. Ltd recently announced that it has successfully implemented an Insurance Grievance Management System for a government of India enterprise - Export Credit Guarantee Corporation of India Ltd., (ECGC), provider of export credit insurance facilities to exporters and banks in India. The newly IGMS has been designed to integrate with the Integrated Grievance Management System (IGMS) of IRDA through Web services.

Insurance Regulatory and Development Authority (IRDA) is the administrative agency of the government of India that overlooks insurance sector supervision and development.

In a statement, P. Prasad, Deputy GM, ECGC of India Ltd., said that, "Dhruv has successfully implemented IGMS for us and we are happy with their work and knowledge of IRDA's specifications on IGMS and also their continued support.”

In its announcement, Dhruv Compusoft said that its IGMS system has been implemented by four companies in India. The company will help these four companies address IRDA regulatory requirements pertaining to IGMS via this engagement.

The basis of setting up an Integrated Grievance Management System (IGMS) was essentially proposed by the IRDA to facilitate an improvement in the landscape of the consumer grievance reprisal system for the insurance sector. Dhruv Compusoft has thus designed an optimized grievance management system that will help both insurers and the IRDA to work together.

The IGMS makes it easy for policyholders to register and view the status of any grievance which has been filed. Leveraging the new grievance management system, the IRDA has proposed the creation of a centralized database for all complaints within the insurance grievance reprisal mechanism.

As a leading expert in information technology, consulting and outsourcing services, Dhruv Compusoft Consultancy Pvt. Ltd., specializes in providing its clients with optimized solutions designed to be used within the manufacturing, insurance, financial services, healthcare and not-for-profits sectors. The company currently runs out of its offices in India, Singapore, and USA.

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Edited by Brooke Neuman

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