Insurance Technology Featured Article

Service Quality Measurement Group Recognizes VSP Vision Care

January 10, 2013

It’s rare to hear about an insurance company in a positive light. However, VSP Vision Care, a non-profit vision insurance company has been recognized for the 11th year in a row for excellent customer service. The Service Quality Measurement Group, Inc. (SQM) has awarded the vision company with six awards, including its World Class performance recognition.

VSP Vision Care claims to service over 55 million people throughout the United States and Canada. The insurance company has partnered with private practice professionals to provide eye care related services and exams. The company was formed over 50 years ago and says its offers an affordable plan to just about anyone, including low-income families.

As the company grew, so did the need for a successful call center that could handle the increase in incoming and outgoing calls. Laura Costa, CEO of VAP Vision Care said the company made sure to keep the basics in play by allowing the agents to really communicate with the callers, maintaining a high level of customer service. Costa said this has allowed the company to win year after year.

“VSP Vision Care’s goal is repeatable excellence,” said Costa. “This recognition helps validate our achievements for customer satisfaction, first call resolution and leadership effectiveness in the service industry.”

In addition to VSP being recognized, Mike Desmarais, President of the SQM Group, also recognized Costa for all of her hard work with a Leadership Award.

“Laura Costa is the epitome of leadership,” said Desmarais. “She empowers her management team to work together to come to the best solution. Delivering high quality, repeatable service has been Laura’s lasting vision over the years and is core to VSP’s successful service model.”

All together, VSP was recognized with awards in the following categories: highest customer satisfaction by specific industry (insurance), highest customer satisfaction by specific industry (business to business), highest employee satisfaction by industry (insurance), world class employee satisfaction award (California call center), leadership award (Laura Costa), and supervisor of the year (Kimi Miller).

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Insurance Technology Articles

Independence Holding Company Platform Administers Health Products on Private and Public Exchanges

As those who live in the U.S. have become more than aware in the past few years the administration of health care exchanges, be they public or private, is an extremely difficult to do not just correctly but cost-effectively as well. News from Independence Holding Company is that IHC Health Solutions, Inc., which administers multiple health insurance lines of business for IHC's carriers and other insurance companies, has launched EbixEnterprise, a state-of-the-art system in conjunction with Ebix,… [ Read More ]
02/26/2015

PROS Cameleon CPQ Provides Insurer AG2R LA MONDIALE Greater Agility and Flexibility

PROS Cameleon CPQ enables French insurance group AG2R LA MONDIALE to expand its multi-channel sales capabilities. [ Read More ]
02/25/2015

Wheelings and Dealings: New JV Acquires Tindall Associates

In terms of the other joint venture partner, LOGiQ³, it has been a partner to msg global solutions since May 2013, and is well grounded in working with TAI as it has used the TAI system for its Reinsurance Administration outsourcing business over several years as a consulting and outsourcing services provider. [ Read More ]
02/23/2015

Black Book Foresees Rise in Payer-Funded Private HIEs

A new research study from Black Book Rankings, a research institution for the clinical technology industry, explores the current state of and future predictions for health information exchanges (HIEs). HIE adoption is still quite low, but there is a growing need for providers and payers to share health information and industry consolidation is expected to lead to a mass rejection of public, government-sponsored solutions in favor of private HIEs for enterprise-grade interoperability. Furthermore… [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!