Insurance Technology Featured Article

Service Quality Measurement Group Recognizes VSP Vision Care

January 10, 2013

It’s rare to hear about an insurance company in a positive light. However, VSP Vision Care, a non-profit vision insurance company has been recognized for the 11th year in a row for excellent customer service. The Service Quality Measurement Group, Inc. (SQM) has awarded the vision company with six awards, including its World Class performance recognition.

VSP Vision Care claims to service over 55 million people throughout the United States and Canada. The insurance company has partnered with private practice professionals to provide eye care related services and exams. The company was formed over 50 years ago and says its offers an affordable plan to just about anyone, including low-income families.

As the company grew, so did the need for a successful call center that could handle the increase in incoming and outgoing calls. Laura Costa, CEO of VAP Vision Care said the company made sure to keep the basics in play by allowing the agents to really communicate with the callers, maintaining a high level of customer service. Costa said this has allowed the company to win year after year.

“VSP Vision Care’s goal is repeatable excellence,” said Costa. “This recognition helps validate our achievements for customer satisfaction, first call resolution and leadership effectiveness in the service industry.”

In addition to VSP being recognized, Mike Desmarais, President of the SQM Group, also recognized Costa for all of her hard work with a Leadership Award.

“Laura Costa is the epitome of leadership,” said Desmarais. “She empowers her management team to work together to come to the best solution. Delivering high quality, repeatable service has been Laura’s lasting vision over the years and is core to VSP’s successful service model.”

All together, VSP was recognized with awards in the following categories: highest customer satisfaction by specific industry (insurance), highest customer satisfaction by specific industry (business to business), highest employee satisfaction by industry (insurance), world class employee satisfaction award (California call center), leadership award (Laura Costa), and supervisor of the year (Kimi Miller).

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Insurance Technology Articles

Mercury Insurance Selects OnBase for Process Automation and Paperless Workflow

One of the greatest benefits of digital technology is it allows businesses to eliminate processes and methodologies that in the past slowed growth and made up a considerable percentage of the overall operational cost of the organization. While paper has served civilization very well, and still continues to do so to this day, for large organizations it is a technology that can be described as slowing down the workflow of a company to a tortoise pace compared to digital solutions. [ Read More ]
10/30/2014

Insurance Industry Focusing More on Customer Satisfaction

Like any other industry, customer satisfaction matters a great deal in the insurance sector. Various studies conducted have proven beyond any doubt that a satisfied customer is the best advertisement for an insurance company. [ Read More ]
10/29/2014

Parents Choose Doctors for Children Based on Online Ratings

New research recently published in the Pediatrics journal shows that the online reputation of a healthcare provider may be just as important or even more so as its real-life one. [ Read More ]
10/28/2014

Auto Insurance Telematics Poised for Explosive Growth

Smart cars are getting smarter and have become foundational elements of our increasingly connected world. The data they generate pertaining to things like driver habits, the car condition and adherence to maintenance best practices, where the car is driven, where it calls home, etc. are all critical in determining insurance premiums. In fact, they are what will enable insurers the ability to reward customers who are good drivers and good owners while charging higher rates for those who are less … [ Read More ]
10/23/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!