Insurance Technology Featured Article

TIA Technology's New Solution Claims Customer-Centricity

January 22, 2013

For companies to differentiate themselves in a highly competitive market, a customer-centric approach is of paramount importance, and even insurance companies are beginning to believe that is so. TIA (News - Alert) Technologies’ new software solution is directed at enhancing customer experience and boosting customer retention.

The new TIA 7-series, built on the powerful Oracle (News - Alert) Fusion stack, is being seen as a key pillar to a company’s business growth strategy. Its rich integrated functionality and product configuration capabilities are expected to help insurance companies be more responsive to the market and also to evolving customer needs.

“To stay profitable, insurance businesses must be able to meet market demands for superior customer service, faster time to market, better products and pricing, and more distribution possibilities – and do so in a cost-efficient way,” said Liselotte Munk, CEO at TIA Technology.

The dual benefits of keeping customers satisfied with compelling and competitive products while simultaneously increasing the efficiency of insurance agents and sales channels and also offering customization capabilities are important factors in the insurance business. And, that’s exactly what TIA has committed itself to.

Its innovative and comprehensive solution with a new user interface helps employees deliver better service by facilitating employee-customer interaction and as it caters to the requirements and enhancements required by customers and daily users, insurance companies can deliver the best to any business of any size.

A customer-centric navigation panel allows employees to work with many customers at the same time. Workspaces can be personalized for and by each user and this helps increase operational efficiency. TIA 7-series solution is platform agnostic and can also directly integrate with external tools and data sources, helping employees make quick and more informed decisions.

“We selected the TIA 7-series solution on the basis that it would provide us with the rich integrated functionality and product configuration capabilities we need. But more importantly, we anticipate that the TIA 7-series will enable us to get closer to our customers,” noted Eimear O’Broin, director – IT & Operations at FBD, a leading property and casualty insurer in Ireland.

TIA Technology, a leading provider of a standard software solution for the global property/casualty and composite insurance industry, announced the release of its TIA iPad Sales App. The new tool for insurance sales agents boosts sales productivity by helping guide the sales dialogue in a modern and interactive way and close more deals on the spot.

Edited by Carlos Olivera

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