Insurance Technology Featured Article

Jacada Signs Material Agreement with a Major US Insurance Group

February 06, 2013

A major US insurance group has selected Jacada (News - Alert) to simplify customer interactions.

The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines.

As part of the agreement, Jacada would provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business.

“Jacada is honored to have been selected to be the core process guidance and automation provider,” said Guy Yair, Co-CEO, Jacada, in a statement.

“We applaud their dedication in continuously improving the already impressive levels of efficiency, accuracy, and customer service to its members and we are committed to ensuring their success in the years to come,” said Yair.

Jacada claims that its solutions help organizations improve its customer experiences and reduce its operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service solutions, agent desktops, and process optimization tools.

Back in November, Jacada had announced that it had been chosen as the solution provider for a leading Latin American telecom provider; one of the largest telephone companies in the region.

Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the telecom provider’s enterprise software.

The company, known for offering some of the best customer service in their industry, will be deploying Jacada’s integration and process optimization technology aimed at improving the customer experience throughout the organization’s sales centers.  Under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution. Jacada’s products will optimize the effectiveness of sales interactions and provide automation to ensure that the customer’s orders are transacted and fulfilled without error and in a timely fashion.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Insurance Technology Articles

Mercury Insurance Selects OnBase for Process Automation and Paperless Workflow

One of the greatest benefits of digital technology is it allows businesses to eliminate processes and methodologies that in the past slowed growth and made up a considerable percentage of the overall operational cost of the organization. While paper has served civilization very well, and still continues to do so to this day, for large organizations it is a technology that can be described as slowing down the workflow of a company to a tortoise pace compared to digital solutions. [ Read More ]
10/30/2014

Insurance Industry Focusing More on Customer Satisfaction

Like any other industry, customer satisfaction matters a great deal in the insurance sector. Various studies conducted have proven beyond any doubt that a satisfied customer is the best advertisement for an insurance company. [ Read More ]
10/29/2014

Parents Choose Doctors for Children Based on Online Ratings

New research recently published in the Pediatrics journal shows that the online reputation of a healthcare provider may be just as important or even more so as its real-life one. [ Read More ]
10/28/2014

Auto Insurance Telematics Poised for Explosive Growth

Smart cars are getting smarter and have become foundational elements of our increasingly connected world. The data they generate pertaining to things like driver habits, the car condition and adherence to maintenance best practices, where the car is driven, where it calls home, etc. are all critical in determining insurance premiums. In fact, they are what will enable insurers the ability to reward customers who are good drivers and good owners while charging higher rates for those who are less … [ Read More ]
10/23/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!