Insurance Technology Featured Article

Jacada Signs Material Agreement with a Major US Insurance Group

February 06, 2013

A major US insurance group has selected Jacada (News - Alert) to simplify customer interactions.

The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines.

As part of the agreement, Jacada would provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business.

“Jacada is honored to have been selected to be the core process guidance and automation provider,” said Guy Yair, Co-CEO, Jacada, in a statement.

“We applaud their dedication in continuously improving the already impressive levels of efficiency, accuracy, and customer service to its members and we are committed to ensuring their success in the years to come,” said Yair.

Jacada claims that its solutions help organizations improve its customer experiences and reduce its operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service solutions, agent desktops, and process optimization tools.

Back in November, Jacada had announced that it had been chosen as the solution provider for a leading Latin American telecom provider; one of the largest telephone companies in the region.

Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the telecom provider’s enterprise software.

The company, known for offering some of the best customer service in their industry, will be deploying Jacada’s integration and process optimization technology aimed at improving the customer experience throughout the organization’s sales centers.  Under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution. Jacada’s products will optimize the effectiveness of sales interactions and provide automation to ensure that the customer’s orders are transacted and fulfilled without error and in a timely fashion.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Insurance Technology Articles

Bain & Company Offers Global Insurance Customer Loyalty, 2014

Bain & Company, a business consulting firm, has presented report on "Global Insurance Customer Loyalty, 2014". The new comprehensive customer survey and report includes opinions of 158,000 policyholders in 18 countries in Europe, the Americas and Asia. [ Read More ]
07/24/2014

Insurance Noodle Offers Cyber Liability Coverage

Everyone knows about home, auto, and life insurance; they are staples of everyday life that most people have and some cannot imagine going without. Businesses, too, have insurance packages that protect their buildings and other material possessions. In a time when technological possessions are growing in number and importance, though, are businesses adequately covering those assets as well? [ Read More ]
07/23/2014

Mitchell Enhances WorkCenter Solution with New Dispatch Tools

Mitchell, a company serving Property & Casualty (P&C) claims and Collision Repair industries with its technology, connectivity and information solutions, has announced that it has included new enhancements to the Dispatch module of the WorkCenter claims management solution. [ Read More ]
07/22/2014

Oscar Gives Millenials the Healthcare They Want

The "young invincibles" of the millennial generation may finally be courted by the healthcare industry, thanks in part to the health insurance provider Oscar. [ Read More ]
07/17/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!