Insurance Technology Featured Article

Jacada Signs Material Agreement with a Major US Insurance Group

February 06, 2013

A major US insurance group has selected Jacada (News - Alert) to simplify customer interactions.

The insurance group is one of the nation’s largest providers of property and casualty insurance, public-sector retirement plans, and other personal and commercial insurance lines.

As part of the agreement, Jacada would provide real-time process guidance and automation solutions to support policy servicing and processing operations across multiple lines of business.

“Jacada is honored to have been selected to be the core process guidance and automation provider,” said Guy Yair, Co-CEO, Jacada, in a statement.

“We applaud their dedication in continuously improving the already impressive levels of efficiency, accuracy, and customer service to its members and we are committed to ensuring their success in the years to come,” said Yair.

Jacada claims that its solutions help organizations improve its customer experiences and reduce its operational costs. Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge mobile customer service solutions, agent desktops, and process optimization tools.

Back in November, Jacada had announced that it had been chosen as the solution provider for a leading Latin American telecom provider; one of the largest telephone companies in the region.

Jacada will provide data integration and desktop automation capabilities to enhance the efficiency of the telecom provider’s enterprise software.

The company, known for offering some of the best customer service in their industry, will be deploying Jacada’s integration and process optimization technology aimed at improving the customer experience throughout the organization’s sales centers.  Under the new agreement, Jacada will provide the enterprise customer service software and will work with a systems integrator that has a local presence in the country to deliver the solution. Jacada’s products will optimize the effectiveness of sales interactions and provide automation to ensure that the customer’s orders are transacted and fulfilled without error and in a timely fashion.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Insurance Technology Articles

Astoria Company Lead Generation Platform Gets Update

So often the news in the contact center solutions sector has to do with the inbound side of things. Part of this obviously is due to the priority now being placed by C-levels around the world on improving the customer experience so as to not just retain existing customers and encourage inquirers to become new ones, but also to take advantage of the interactions to upsell. However, this does not mean there is a lack of innovation in the outbound side of things as well. [ Read More ]
07/02/2015

UK Health Insurer Vitality Attacked Over Facebook App Use

With wearable technology literally and figuratively changing the face of healthcare insurance as data collected and shared can and will have an impact on rates, a cautionary tale has reared its head in England that is of note. As none other than the BCC documented recently on its website's technology page, U.K.-based health insurer Vitality (former known as PruHealth) has privacy advocates in the U.K. up in arms because of what they believe is a misleading email. [ Read More ]
07/02/2015

SAP SE Launches Cost and Revenue Allocation for Financial Products Application

SAP SE, a company most known for its work with databases, is getting into the financial market in a significant way with the release of its Cost and Revenue Allocation for Financial Products application. The new release will leverage SAP HANA to give executives proper access to financial information and corporate data. [ Read More ]
06/24/2015

AutoClaim Mobile App Acquired by ABT Mining Company to Speed Claims Processing

Mobile app gives drivers tools to gather critical claims information right after an accident to speed processing. [ Read More ]
06/23/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!