Insurance Technology Featured Article

Esurance Set to Induct 150 Employees at New Call Center

February 22, 2013

Esurance, the San Francisco based online automobile insurer, is now ready to staff its new call center based in San Antonio.

Esurance has started the hiring process and will be hiring about 150 people at the facility. There are openings at different positions, which range from entry level workers, line managers to representatives who will be selling insurance products.

“We've been hiring since the end of December 2012 and we're actively hiring for classes over the next year,” company spokesman Danny Miller said. Miller was not in a position to discuss the details of the openings such as salary ranges and hourly pay.

“I can say that the compensation is very competitive, and we do offer a benefits package upon start, unlike other companies. We sell insurance online and over the phone directly to consumers. It's different than say, our parent company, Allstate, who sells through an agent. It's a great market for us in terms of the quality, quantity and education of the applicants, all steps conducive to supporting the growth of our business,” Miller said.

Esurance is an innovation driven company. With over 2,300 associates and 16 offices across U.S., Esurance today offers direct-to-consumer personal car insurance in 35 states. Established in 1999 as an alternative to obtaining insurance through an agent, Esurance offers easy-to-use online tools as well as 24/7 support and service to its customers through call centers. Allstate Corp. acquired it in October 2011.

The office at San Antonio opened on Jan. 1 2013. It has since been hiring people and has about 40 new associates in its folds. It has the backing of Allstate family, and is enriched by the strength, commitment, and experience of a long-time industry leader.

Esurance has extended its services online and have succeeded in making the car insurance buying experience from quoting to buying to filing a claim - easier and smarter. The products are flexible and affordable and customers are able to manage their policies better at their convenience. Ensurance’s 24/7 customer service center helps customers by answering their queries and thus clearing confusion about their insurance policies. The customers can file the claims anytime, from anywhere with the help of Esurance mobile. Its customer friendly website was declared ‘Best in Class award from the Customer Respect Group.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Insurance Technology Articles

Independence Holding Company Platform Administers Health Products on Private and Public Exchanges

As those who live in the U.S. have become more than aware in the past few years the administration of health care exchanges, be they public or private, is an extremely difficult to do not just correctly but cost-effectively as well. News from Independence Holding Company is that IHC Health Solutions, Inc., which administers multiple health insurance lines of business for IHC's carriers and other insurance companies, has launched EbixEnterprise, a state-of-the-art system in conjunction with Ebix,… [ Read More ]
02/26/2015

PROS Cameleon CPQ Provides Insurer AG2R LA MONDIALE Greater Agility and Flexibility

PROS Cameleon CPQ enables French insurance group AG2R LA MONDIALE to expand its multi-channel sales capabilities. [ Read More ]
02/25/2015

Wheelings and Dealings: New JV Acquires Tindall Associates

In terms of the other joint venture partner, LOGiQ³, it has been a partner to msg global solutions since May 2013, and is well grounded in working with TAI as it has used the TAI system for its Reinsurance Administration outsourcing business over several years as a consulting and outsourcing services provider. [ Read More ]
02/23/2015

Black Book Foresees Rise in Payer-Funded Private HIEs

A new research study from Black Book Rankings, a research institution for the clinical technology industry, explores the current state of and future predictions for health information exchanges (HIEs). HIE adoption is still quite low, but there is a growing need for providers and payers to share health information and industry consolidation is expected to lead to a mass rejection of public, government-sponsored solutions in favor of private HIEs for enterprise-grade interoperability. Furthermore… [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!