Insurance Technology Featured Article

Aetna Releases Mobile Assistant App for International Claims

February 25, 2013

Aetna has finally integrated its international mobile users with a new application called Mobile Assistant App. The insurance firm wanted its customers, no matter where they’re located, to have the ability to file a claim, submit documents and ease the stress of paperwork when living abroad.

The insurance giant, Aetna, currently offers insurance plans for families, individuals, employers, organizations and healthcare professionals. They work with their customers to create a plan of action to make sure they are covered, manage their costs, and live a healthier life.

Aetna is not new to the mobile world. The insurance company currently has the Aetna Mobile application available for download. This gives customers the ability to search for a doctor based on currently location, call a doctor’s office with the tap of a finder, and even save doctors’ contact information into their own device.

But as mobile technology continues to dominate the healthcare market, Aetna felt it was time they developed something that would benefit its customers who are abroad, and are having difficulty submitting claims.

“At Aetna, we are harnessing the power of technology to connect our customers to personal health data so they can manage all aspects of their health, on their terms, when and where it suits them,” said Sandip Patel, head of Aetna International. “Our Mobile Assistant App is one more way we are helping our global customers take care of their health and healthcare.”

The application is currently available for all iPhone and Android (News - Alert) users. After downloading the application, users will have the ability to take pictures of their documents for submission by simply using their camera phones.

In addition, users will have access to their claims and be able to track the latest progress all from their smartphone.

Aetna has made this app available now for all international customers, with plans to deploy it throughout the United States later this year. The application is free and can be downloaded from the Apple (News - Alert) App Store or Google Play.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Auto Insurance Telematics Poised for Explosive Growth

Smart cars are getting smarter and have become foundational elements of our increasingly connected world. The data they generate pertaining to things like driver habits, the car condition and adherence to maintenance best practices, where the car is driven, where it calls home, etc. are all critical in determining insurance premiums. In fact, they are what will enable insurers the ability to reward customers who are good drivers and good owners while charging higher rates for those who are less … [ Read More ]
10/23/2014

Allscripts and ScriptSave Partner on Prescription Savings Program

While much attention in the insurance world is centered on using technology to improve the customer care of people with insurance, there are also efforts underway in the U.S. to help those without insurance get timely access to affordable medications. These efforts ultimately have the impact of bending the cost curve for medicines for everyone. [ Read More ]
10/23/2014

Leveraging M2M and IoT Services can Help Conventional Insurers Face Competition, says SAP Study

SAP SE stated that a recent study sponsored by it, revealed that long-standing insurance providers need to leverage and experiment with machine-to-machine and the Internet of Things and also invest more in customer-related technologies in order to gain a competitive advantage over non-insurance companies. [ Read More ]
10/21/2014

Vlocity Introduces Two New Cloud Apps Built on Salesforce1 Platform

Vlocity designs and creates industry-specific applications on the Salesforce1 platform to provide organizations with functional cloud in mobile software solutions that embed industry best practices and business processes. These applications take away all the hard work of integrating the latest technology and the processes an organization needs in one single app that can be deployed across different devices. With Vlocity, organizations are able to improve customer experience interactions across t… [ Read More ]
10/21/2014
FREE Insurance Technology enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!