Insurance Technology Featured Article

Aetna Releases Mobile Assistant App for International Claims

February 25, 2013

Aetna has finally integrated its international mobile users with a new application called Mobile Assistant App. The insurance firm wanted its customers, no matter where they’re located, to have the ability to file a claim, submit documents and ease the stress of paperwork when living abroad.

The insurance giant, Aetna, currently offers insurance plans for families, individuals, employers, organizations and healthcare professionals. They work with their customers to create a plan of action to make sure they are covered, manage their costs, and live a healthier life.

Aetna is not new to the mobile world. The insurance company currently has the Aetna Mobile application available for download. This gives customers the ability to search for a doctor based on currently location, call a doctor’s office with the tap of a finder, and even save doctors’ contact information into their own device.

But as mobile technology continues to dominate the healthcare market, Aetna felt it was time they developed something that would benefit its customers who are abroad, and are having difficulty submitting claims.

“At Aetna, we are harnessing the power of technology to connect our customers to personal health data so they can manage all aspects of their health, on their terms, when and where it suits them,” said Sandip Patel, head of Aetna International. “Our Mobile Assistant App is one more way we are helping our global customers take care of their health and healthcare.”

The application is currently available for all iPhone and Android (News - Alert) users. After downloading the application, users will have the ability to take pictures of their documents for submission by simply using their camera phones.

In addition, users will have access to their claims and be able to track the latest progress all from their smartphone.

Aetna has made this app available now for all international customers, with plans to deploy it throughout the United States later this year. The application is free and can be downloaded from the Apple (News - Alert) App Store or Google Play.




Edited by Braden Becker

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