Insurance Technology Featured Article

Aetna Releases Mobile Assistant App for International Claims

February 25, 2013

Aetna has finally integrated its international mobile users with a new application called Mobile Assistant App. The insurance firm wanted its customers, no matter where they’re located, to have the ability to file a claim, submit documents and ease the stress of paperwork when living abroad.

The insurance giant, Aetna, currently offers insurance plans for families, individuals, employers, organizations and healthcare professionals. They work with their customers to create a plan of action to make sure they are covered, manage their costs, and live a healthier life.

Aetna is not new to the mobile world. The insurance company currently has the Aetna Mobile application available for download. This gives customers the ability to search for a doctor based on currently location, call a doctor’s office with the tap of a finder, and even save doctors’ contact information into their own device.

But as mobile technology continues to dominate the healthcare market, Aetna felt it was time they developed something that would benefit its customers who are abroad, and are having difficulty submitting claims.

“At Aetna, we are harnessing the power of technology to connect our customers to personal health data so they can manage all aspects of their health, on their terms, when and where it suits them,” said Sandip Patel, head of Aetna International. “Our Mobile Assistant App is one more way we are helping our global customers take care of their health and healthcare.”

The application is currently available for all iPhone and Android (News - Alert) users. After downloading the application, users will have the ability to take pictures of their documents for submission by simply using their camera phones.

In addition, users will have access to their claims and be able to track the latest progress all from their smartphone.

Aetna has made this app available now for all international customers, with plans to deploy it throughout the United States later this year. The application is free and can be downloaded from the Apple (News - Alert) App Store or Google Play.




Edited by Braden Becker

Article comments powered by Disqus

Related Insurance Technology Articles

Accenture Adds SmartVideo Technology to its Life and Annuity Software

We keep hearing that B2B and B2C video interactions are going mainstream as critical tools for improving customer experiences. The problem is this has been a mantra for years. Next year always seems like the year the market will finally take off. [ Read More ]
03/23/2015

Marchex Institute's Mobile Advertising Study Finds Challenges, Advantages for Insurers

Mobile advertising in many ways is still a new tool for businesses. In much the same way that online advertising was met with skepticism when it first came on the scene, so too has mobile advertising-though perhaps not to the same extent. However, a new study from the Marchex Institute suggests that there are some major advantages to be had for mobile advertisers dealing in financial services and insurance. At the same time, there are also some key challenges to face in the field, and astute fir… [ Read More ]
03/23/2015

Avoka Selected by ANV to Improve Customer Journeys and Expand Global Insurance Business

There have been a seemingly unending number of reports and executive speeches about how the insurance industry needs to automate its business processes or risk the consequences of losing customers. This need to automate runs the gamut of the customer journey. In short, it covers how best to handle inbound customer inquiries and outbound marketing initiatives in an omnichannel world. It also involves the transformation of back office systems and the ability to share information and use sophistica… [ Read More ]
03/16/2015

NTT Medical Center Tokyo and UBIC Using AI to Lower In-hospital Injury

NTT Medical Center Tokyo and UBIC have come together to conduct a joint research on an artificial intelligence based system to mitigate patients' risk of falling in hospital settings. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!