Philadelphia Insurance Companies (PHLY) has recently been honored with Gold Stevie Award winner for Contact Center of the Year, in the Financial Services and Insurance Industry.
PHLY, a member of the Tokio Marine Group, designs, markets, and underwrites commercial property/casualty and professional liability insurance products incorporating value added coverage and services for select industries.
The company has also won a Bronze Stevie Award in the Relationship Management Solution category, credited to its Voice of the Customer program.
"This is a tremendous honor for PHLY and our employees who are passionately committed to consistently delivering an unsurpassed service experience to our customers," said Seth Hall, vice president of Customer Service. "We are very proud to receive this award as an external validation of our customer service efforts."
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. The international competition recognizes excellence in disciplines that are crucial to business success, and honors the accomplishments of sales, customer service, and call centers and contact centers professionals worldwide.
PHLY was recognized for its excellent service and a recent survey among the policyholders showed that 95.4 percent of policyholders recommend it to prospective customers.
In operation since 1962, PHLY is nationally recognized as a member of Ward's Top 50 and National Underwriter's Top 100. The organization has 45 offices strategically located across the United States to provide superior service.
Edited by Ashley Caputo