The insurance industry is notorious for the amount of paperwork it generates, but RMTS might take the cake. A single underwriting census runs about 1,000 pages. That’s why the company turned to MaxxVault to help deal with the volume.
"The company thought it best to look at the project from a server-storage issue, and how the application would assist all four departments to create a better workflow between them,” said Donna Zarillo, IT Manager for RMTS.
The amount of paperwork generated by the underwriting and claims departments filled boxes and boxes strewn around the company’s offices, and even more stored offsite. Since these documents need to be referred to for both claims processing and litigation, they needed to be accessible yet still not consume too much space.
She enlisted the help of another firm, RDI Solutions, to help get the paperwork under control. RDI in turn suggested MaxxVault’s document management solution. Zarillo was most impressed with the way MaxxVault helped make the case for using its system.
“MaxxVault came on site and presented an application that was user-friendly," she said. "Server and desktop application setup was uncomplicated. The addition of custom forms coupled with easy scanning from several different printers and scanners make the administration for end-users quick and uncomplicated."
After the system was installed, RMTS got to work scanning the pages and pages of documents the company generated over the years. The company managed to scan over 150,000 pages in only four months using just three scanners.
The firm now deals with documents electronically, either in Microsoft Word or as Adobe (News - Alert) PDF files, using a familiar folder structure.
Zarillo was impressed with the company’s customer service. Support requests are resolved almost immediately, and even if they’re onsite with another customer, they set up online sessions during the off-hours to see what is occurring.
“They have been friendly, professional and courteous at all times," a witness said.
Edited by Braden Becker