United Healthcare is expanding its Hartford, Colorado call center and will be hiring an additional 230 employees to help with customer service calls. The call center is looking for agents who can handle questions about its Tricare managed-care services after signing a contract with the U.S. Defense Department.
UnitedHealth Group Incorporated has been handling managed healthcare services since 1977 and is headquartered in Minnetonka, Minnesota. Although the company started small, it has expanded to offer a spectrum of products and services through two subsidiaries: United Healthcare and Optum.
Currently, United Healthcare services more than 70 million subscribers nationwide and has become the single largest health carrier in the United States with revenue of over 100 billion dollars.
Now, due to a contract beginning April 1, with the U.S. Defense Department, United Healthcare will be expanding again to help support the additional services for service members, retirees, and their families in the western region of the United States.
“In Colorado we’ve made caring for our veterans a top priority, including in Colorado Springs where the community has come together to stand up for those who have stood for us,” said U.S. Senator Michael Bennet. “It’s appropriate that these jobs designed to help deliver health care to veterans are coming to the state. We welcome UnitedHealthcare and these new jobs and look forward to working with them to ensure that our veterans have efficient access to quality care.”
Congressman Doug Lamborn agreed, saying that it was a seamless decision to expand in Colorado because the call center is located near a lot of military sites.
“Colorado Springs is home to a highly educated, dynamic workforce that understands the unique health care needs of our military community,” said Lamborn.
“Choosing to locate this new service center in Colorado Springs is a smart move by UnitedHealthcare. It ensures our veterans; military members and their families will get the personal attention and consideration they deserve from customer service representatives. Beneficiaries will also get an expanded network of health care providers, thanks to UnitedHealthcare’s aggressive efforts to bring on more doctors.”
Edited by Brooke Neuman