Insurance Technology Featured Article

Oregon to Open Affordable Care Act Health Exchange Call Center outside Portland

April 15, 2013

The nation’s call centers are gearing up for a challenge of federal proportions: implementation of the healthcare exchanges mandated under the Affordable Care Act (ACA, or “Obamacare”). One of the most prominent features of the ACA is the development of new health insurance marketplaces called “exchanges,” that will enroll both private citizens and some businesses in health insurance coverage for the 2014 plan year beginning in October of this year.

The Affordable Care Act intended that states, with the help of federal grants, will develop and run their own exchanges. For states choosing not to do so, -- and so far this is about half the states -- the federal government will establish exchanges for those states’ residents.

Oregon, which is choosing to run its own exchange, is the latest state to announce the configuration of its health exchange call center. The state plans to open a call center in Salem, Oregon with 50 permanent jobs and 100 seasonal jobs. The facility is expected to open its doors beginning in May or June, with trained support personnel answering calls from Oregon citizens with questions about the provisions and options available with the state health exchange.

The state’s health exchange, which will be called “Cover Oregon,” was approved by the Legislature in 2011 to help implement federal health care legislation, according to an Associated Press article this week. The “Cover Oregon” call center will be headquartered in the Portland suburb of Durham where a staff of 70 is expected to grow to 100.




Edited by Stefania Viscusi

Article comments powered by Disqus

Related Insurance Technology Articles

SAP SE Launches Cost and Revenue Allocation for Financial Products Application

SAP SE, a company most known for its work with databases, is getting into the financial market in a significant way with the release of its Cost and Revenue Allocation for Financial Products application. The new release will leverage SAP HANA to give executives proper access to financial information and corporate data. [ Read More ]
06/24/2015

AutoClaim Mobile App Acquired by ABT Mining Company to Speed Claims Processing

Mobile app gives drivers tools to gather critical claims information right after an accident to speed processing. [ Read More ]
06/23/2015

Pacific Life Selects GMC Software Technology for Managing Customer Retirement Communications

It should almost go without saying that an informed customer is a satisfied customer. Let's face it; none of us likes surprises, particularly when it comes to anything doing with our financial status and interactions. This is one of the reasons why insurers across all of their lines of business are looking to improve their customer satisfaction by enhancing business processes and customer interactions capabilities to keep customers informed. [ Read More ]
06/18/2015

Study Finds More Tech Use Means More Productivity and Profitability for Insurers

Velocify and Insurance Technologies Corp. study finds correlation between tech usage and financial performance. [ Read More ]
06/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!