GMC Unveils Customer Service Center Communication Solution

By Carolyn J Dawson
TMCnet Contributor

Customer Service Correspondence has been developed using GMC Inspire as the basis. It is a completely computerized solitary platform communication solution. The solution allows customer service representatives, agents and front line call center staff to preserve reliable branding, react rapidly to customer problems and guarantee compliance.

The versatile and independent Customer Service Correspondence allows customer-facing employees to rapidly view situations requiring instantaneous action. Custom-designed, specific communications can be created by employees using the solution. The communications can also be delivered via customers’ chosen mediums. The latest solution guarantees the precise management of expenses. Organizations are also able to get rid of manual process and multi-step offerings. As compared to the normal processes, the latest solution can resolve case communications 64 percent more rapidly. Aside from increasing employee productivity, organizations benefit from considerably decreased expenses, reduced burden on IT assets and more contented customers.

“Most insurers today are under pressure to improve the customer experience. Having the right customer communication management tools to support customers, from quotations to renewals to claims and policies, is not a luxury, it’s essential in today’s competitive market,” said GMC CEO of Software Technology Henri Dura. “We are very pleased that leading insurers across the world have learned to rely on GMC to help them deliver controlled, compliant multichannel communications that ensure every touchpoint results in a positive return. Customer Service Correspondence answers the need to deliver timely, relevant communications to customers when they want it and how they want it to drive business growth.”

GMC Software Technology offers the finest solution in the area of Customer Communications Management (CCM (News - Alert)). GMC has its headquarters in Switzerland with offices across Europe, America and Asia. GMC has customers across the globe in a broad array of industries like financial services, banking, insurance, telecommunications, utilities and health care. GMC offers remarkably dependable technologies and products with ISO 9001:2008 certification.