RACQ Insurance (RACQI) has entered into a strategic collaboration with Guidewire Software Inc. RACQI has implemented Guidewire PolicyCenter as its latest underwriting and policy administration solution. The organization has also implemented Guidewire BillingCenter as its latest billing system. The implementation at RACQI was executed in association with Ernst & Young LLP, an alliance member of Guidewire PartnerConnect program.
RACQI has concurrently implemented PolicyCenter and BillingCenter for all its business verticals across all the territories. Presently, the PolicyCenter is being utilized by 1,300 users, out of which 500 are also utilizing BillingCenter. PolicyCenter and BillingCenter offer a comprehensive, single source of real-time view of customer data across RACQI’s billing and policy administration systems, thereby improving service levels. RACQI has also deployed Guidewire ClaimCenter for its Motor Liability division.
In a statement, Bradley Heath, chief executive officer of RACQI, said, “There is no doubt that the relationship at the point of contact with a member (customer) is increasingly important when compared to the actual transactional value,” said Bradley Heath, chief executive officer, RACQI. “The transaction activity needs to be efficient and effective, but it has become increasingly crucial to bring other value to the member whether it includes offering services on the web or providing quick service on a call, for example. Being able to provide this high level of service to our members is absolutely critical to our future, and Guidewire technology will help us to do that.”
According to Greg Booker, chief information officer at RACQI, the workforce is extremely satisfied with the finest quality delivered by PolicyCenter and BillingCenter, allowing them to raise their service and sales levels. The organization is also pleased with the decreased training time due to the easy to understand Guidewire technology.
Ian Tavener, vice president, Asia Pacific Operations, Guidewire Software, said, "We congratulate RACQI on their successful implementation of Guidewire PolicyCenter and BillingCenter, and we are pleased that they are now an in-production Guidewire InsuranceSuite customer. This was a large and vital project for RACQI, performed under extraordinary pressure, and it is a great credit to their team that the project was successful. We are proud to have played a part in it.”
Edited by Ryan Sartor