The news surrounding the Affordable Care Act (ACA) officially becoming the law of the land on Oct. 1 has been anything but positive. Issues have surrounded the rollout of the ACA both politically and on the Web. President Obama’s signature healthcare overhaul has drawn quite a bit of fire most recently because of the number of bugs that have plagued the official website where people go to enroll. Since its launch, the U.S. government has shut down the online health insurance marketplace numerous times in order to try and work out the kinks.
The latest shutdown and reboot is supposed to have hammered out quite a bit of the problems, but there are plenty of people still uneasy about the glitches. The biggest complaints seem to be that the Healthcare.gov website appears to have a rushed build. That seems odd considering how long the developers had to put the package together.
The last few months have seen local and state governments getting ready for the launch of the healthcare exchange portion of the ACA. Call centers have popped up in numerous states, all geared towards helping people get signed up for the new health insurance options. Ironically, these call centers probably played a part in making the website less accessible. The sheer number of people (estimated to be in the millions) who attempted to access the site has led to traffic overloads.
The Department of Health and Human Services (HHS), which is in charge of the website, has released a statement saying it is not happy with how the website is responding. The HHS still claims that the root of almost all the problems has to do with volume of surfers, rather than rushed or shoddy development. Not all problems regarding the ACA have been web related.
Illinois, the state where President Obama first rose to prominence, has had problems getting its own ACA call center off the ground. The state announced just a day before the ACA went live that it had to delay the launch of its healthcare exchange due to issues with the contractor in charge of the call center.
Edited by Alisen Downey