ProtectCELL has entered into a strategic partnership with Alaska’s telecommunication services company, GCI (News - Alert), to expand wireless customer service capabilities.
ProtectCELL, a Fortegra company, safeguards consumers’ wireless lifestyles by offering valuable services and protection compared to limited warranties and standard insurance. Known for its strong alliances with industry-leading partners, ProtectCELL continues to evolve in order to meet the growing demands of both consumers and independent wireless dealers.
Thanks to the pact, all GCI customers now have access to advanced wireless handset protection.
Officials with ProtectCELL said that ProtectCELL’s offering will improve the overall GCI customer experience by providing a one-stop solution for customers experiencing an OEM manufacturer warranty issue, broken phone, stolen phone or similar issues.
Company officials said that the integration of ProtectCELL’s pre-existing handset protection security services means advanced mobile protection and customer service for the majority of Alaskan mobile users.
“We are pleased to announce our partnership with a trusted protection plan provider,” said Maureen Moore, vice president of consumer services at GCI, in a statement.
Moore said that the company sees this partnership with ProtectCELL as a great opportunity to provide the customers with the best complete mobile security available, while also improving their customer service experiences.
“We could not be more excited to reveal our newest partnership with GCI,” said Scott McLaren, chief marketing officer at ProtectCELL.
“With the ever-growing reliance on mobile devices, we know the need to stay connected to the outside world is top of mind now more than ever for most customers.
He said that the company is happy to offer its advanced protection services to GCI’s customer base.
Earlier in December, GCI had announced plans to deploy Alaska's first one-gigabit (1,000 megabits-per-second) Internet service, fiber re:D, which will be available in Anchorage by 2015.
Edited by Cassandra Tucker