We Fight Any Claim Increases Productivity with Altitude uCI Solution
March 10, 2014
By Nathesh
TMCnet Contributor
Using the Altitude uCI solution, We Fight Any Claim, a Cwmbran, South Wales-based claims management company, reported that it was able to realize significant productivity increase and enjoy more business flexibility.
We Fight Any Claim specializes in claiming back Payment Protection Insurance (PPI) on behalf of customers in the UK. The company boasts that it has successfully reclaimed over £94 million in compensation for thousands of customers since 2010.
Because of the nature of the insurance business, which changes constantly due to new legislation and regulations, We Fight Any Claim was looking for a means to adapt quickly so that its contact center operations could run without any disruptions. The company found that Altitude uCI solution catered perfectly to these demands.
“The contact center is the absolute heartbeat of the business and its where our business thrives or dies, so it’s essential that everything we use in the contact center works well, is reliable and flexible to change and adapt to our needs” said Simon Evans, communications manager at We Fight Any Claim.
Altitude uCI (Unified Customer Interaction) is an IP-based, unified but modular contact center management solution, designed to increase contact center productivity and speed up the deployment of new services. It aims to simplify contact center management, reduces operational efforts and improves customer satisfaction levels.
We Fight Any Claim noted that, with Altitude uCI, it was able to experience a 625-percent increase in campaign success rates, and that now the company’s contact center has given it absolute flexibility to react to changes within the industry.
Adrian Wright, sales director at Altitude Software (News - Alert) UK, stated, “We Fight Any Claim is the perfect example of how flexible our solution is. The endless adaptability of the tool to the many different scenarios that the company has had to deal with has been crucial to the success of the company. It’s great to see the solution leveraging the potential of the business.”
Edited by Blaise McNamee
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