Jackson National Life Insurance Company Recognized by Service Quality Measurement Group

By Rahul Arora
TMCnet Contributor

The Service Quality Measurement Group, Inc., recently announced that it has awarded “Call Center World Class Call Certification” to Jackson National Life Insurance Company, a provider of retirement solutions for industry professionals and their clients. This is the ninth time that Jackson has won the award.

“With more than 4 million customers, our Service Center is a critical part of the Jackson experience,” said James Sopha, chief operating officer of Jackson. “Jackson is proud to be recognized for its proven commitment to serving the diverse needs of contract-holders and financial professionals. We are able to answer questions quickly and thoroughly utilizing Jackson’s Genius (News - Alert) System — our proprietary technology — which enables our associates to filter in real time through the tens of thousands of different policies, features and benefit combinations we offer.”

Jackson offers a diverse range of products including variable, fixed, and fixed index annuities designed for tax-efficient accumulation and distribution of retirement income for retail customers, and fixed income products for institutional investors. Jackson subsidiaries and affiliates provide specialized asset management and retail brokerage services. With $173.6 billion in assets, the company develops proprietary research, industry insights, and financial representative training on retirement planning and alternative investment strategies.

Recently, Jackson National Life Insurance Company (Jackson) will expand its extensive alternative investments educational opportunities for advisors throughout 2014 with a dedicated focus on helping advisors understand and implement alternative asset classes into client portfolios. Over the past year, Jackson has successfully reached more than 10,000 advisors across the industry through hundreds of seminars, webcasts and training programs, as well as through robust multimedia marketing materials focused on alternative investments.

With the launch of Elite Access in 2012, a variable annuity investment platform, Jackson kicked off a national campaign to educate advisors on how alternative investments can be used in portfolios to help manage volatility. Clifford Jack, executive vice president and head of retail for Jackson, said the company plans to expand upon its educational offerings even more this year.